SN SAMANTHA NICE

CUSTOMER SERVICE ETC.

adzouf@r.postjobfree.com 410-***-****

OBJECTIVE EXPERIENCE

Strong leader and problem-

solver dedicated to

streamlining operations to

decrease costs and promote

organizational efficiency.

Uses independent decision-

making skills and sound

judgment to impact company

success positively.

Knowledgeable and

dedicated customer service

professional with extensive

experience in the restaurant

and retail industry. Solid team

player with an outgoing,

positive demeanor and

proven skills in establishing

client rapport. Motivated to

maintain customer satisfaction

and contribute to company

success. Specialize in quality,

speed, and process

optimization. Articulate,

energetic, and results-

oriented with an exemplary

passion for developing

relationships, cultivating

partnerships, and growing

businesses. Dependable

Cook with expertise in

preparing foods in fast-paced

settings. Team-minded

professional knowledgeable

in food safety, attractive

presentation, and stock

management. Efficient

multitasker with talents in

GOOSE CREEK • DENTON, MD • MAY 2023 • AUGUST 2023

Cashier, Customer Service

BOB EVANS • DOVER, DE • JUNE 2022 • JAN 2023

HOST/CASHIER/GRILL COOK

● Responded promptly to requests for assistance, spills, and customer inquiries. ● Monitored self-checkout systems and provide help in resolving complex problems. ● Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash. ● Set up new sales displays each week with fresh merchandise. ● Worked flexible schedule and extra shifts to meet business needs. ● Tallied cash drawer at the beginning and end of each work shift. ● Performed cash, card, and check transactions to complete customer purchases. ● Operated cash register to record transactions accurately and efficiently. ● Maintained current knowledge of store promotions and highlighted sales to customers.

● Demonstrated product features, answered questions, and redirected objections to highlight positive aspects. ● Handled cash with high accuracy and took care to check bills for fraud. ● Answered questions about store policies and addressed customer concerns. ● Counted money in cash drawers at beginning and end of shifts to maintain accuracy. ● Stocked, tagged and displayed merchandise as required. ● Conducted inventory counts by adding each item in stock and documenting in computer system. ● Operated cash register for cash, check, and credit card transactions with excellent accuracy. ● Built relationships with customers to encourage repeat business. ● Greeted customers entering the store and responded promptly to customer needs. ● Learned duties for various positions and provided backup at key times. ● Worked with floor team and managers to meet wida e range of customer needs. ● Worked closely with shift manager to solve problems and handle customer concerns. ● Helped customers complete purchases, locate items, and join reward programs. ● Welcomed customers and helped determine their needs. ● Restocked and organized merchandise in front lanes. ● Followed recipes and cooking techniques for consistent results. ● Operated and maintained grills, fryers, and other cooking recipe management and

development.

equipment. ● Trained new team members on kitchen operations and safety protocols. ● Used cost-saving measures to maximize profits. ● Utilized problem-solving skills to address customer complaints. ● Maintained clean, organized grill stations for hygienic, orderly food preparation. ● Worked closely with other kitchen staff to facilitate timely completion of orders. ● Stored and handled goods correctly to maintain freshness and condition. ● Monitored food temperatures for proper cooking and safe consumption. ● Cleaned food preparation equipment, work areas, and counters or tables. ● Grilled, cooked and fried foods such as french fries, eggs, and pancakes. ● Interacted with guests to obtain feedback on product quality and service levels. ● Provided support to crew members, facilitating quick food preparation and delivery. ● Distributed food to team members with efficiency in high-volume environment. ● Followed recipes and kitchen procedures for consistent food quality, presentation and standards.

● Checked freshness and quality of ingredients. ● Verified order accuracy and quality ahead of service to maintain standards. ● Modified recipes according to dietary requirements. ● Restocked and rotated food items according to expiry dates to minimize waste. ● Prepared food items such as meats, poultry, and fish for frying purposes. ● Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients. ● Prepared meals according to customer specifications. ● Adjusted gas and electric grills to specified temperatures for quality food output. ● Created innovative recipes to increase customer satisfaction. ● Adhered to strict food safety regulations and hygiene standards. ● Verified accurate portioning of food items and garnishes. ● Cooked regular menu items and seasonal offerings according to corporate standards and guidelines. ● Checked each food item for freshness and provided feedback to kitchen supervisor for removal. ● Washed, peeled and seeded fruits and vegetables to prepare for consumption. ● Established and maintained productive staff relationships for positive working environments. ● Provided support to crew members through all facets of food preparation and delivery. ● Restocked stations and supplies during slower periods between rushes. ● Developed deep understanding of menu items and ingredients. ● Cleaned and maintained kitchen equipment regularly. ● Grilled meats and seafood to customer specifications.

HANOVER FOOD INC • RIDGELY, MD • APRIL 2021 • MARCH 2022 PRODUCTION/MAINTENCE

● Adjusted machines to increase productivity for runs. ● Participated in regular meetings with team members to discuss production updates. ● Supported machine operators in setup and operation of production equipment resulting in efficient runs. ● Resolved issues quickly to maintain productivity goals. ● Assembled products according to changing daily work orders and specific customer needs. ● Organized and prepared workstations and materials needed for operations to maximize productivity. ● Maintained machinery to prevent overloads and avoid malfunctions. ● Volunteered for additional assignments during peak work periods to keep tasks on schedule. ● Inspected and adjusted work performed to meet expectations. ● Trained new production staff members on safe and efficient production procedures and proper machine operations. ● Drilled floors, hung plywood, and applied [Product] to achieve production requirements. ● Weighed and measured items to prevent waste and meet quality standards. ● Used equipment properly to avoid workplace hazards or injuries. ● Managed inventory levels and restocked supplies to keep up with high production needs. ● Met production targets and tight deadlines by collaborating closely with team members. ● Inspected final products to assess compliance with quality standards and established tolerances. ● Inspected products and machines to maintain quality and efficiency. ● Made sure that products were produced on time and are of good quality. ● Used problem-solving and issue-resolution skills to promptly and successfully address production problems. ● Followed safety procedures and guidelines to maintain safe working environments. ● Took on additional shifts during peak work periods to keep projects on schedule. ● Inspected finished products for quality and adherence to customer specifications. ● Investigated processing errors and malfunctions, resolving issues with minor machine repairs. ● Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products. ● Performed general equipment maintenance and repair to minimize downtime. ● Troubleshot production issues and provided timely solutions. ● Examined incoming materials and compared them to documentation for accuracy and quality. ● Organized work to meet demanding production goals. ● Maintained an organized work area by cleaning and removing hazards. ● Assembled and tested various products to meet production requirements and quality control standards. ● Reviewed production schedules and streamlined processes. ● Collaborated with other departments to optimize production workflows. ● Drove carefully through residential neighborhoods, watching out for parked vehicles and people. ● Adhered to local, state, and federal regulations about refuse and recyclable collection. ● Identified different types of materials to place into the correct containers. ● Disposed of hazardous materials in appropriate manner. ● Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment. ● Performed routine maintenance on collection trucks and other equipment. ● Inspected and monitored assigned areas to proactively address health and safety hazards. ● Skillfully and safely operated power scrubber, buffe,r, and extractor equipment to clean and sanitize floors. ● Resolved customer grievances regarding trash pickup, escalating major issues to the supervisor. ● Mixed, used, and properly stored hazardous chemical cleaners to reduce the risk of injury or illness.

● Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers. ● Washed and disinfected collection trucks to maintain professional standards. ● Returned cans and garbage receptacles to curbs for easy retrieval. ● Developed and maintained personable and professional rapport with staff and customers to support satisfaction. ● Responded to emergency sanitation needs promptly and professionally, alerting hazmat professionals in alignment with OSHA requirements. BODIES DAIRY MARKET • GREENSBORO, MD • MAY 20019 • DEC 2019

CASHIER/CUSTOMER SERVICE

● Restocked and organized merchandise in front lanes. ● Welcomed customers and helped determine their needs. ● Operated cash register for cash, check, and credit card transactions with excellent accuracy. ● Tallied cash drawer at the beginning and end of each work shift. ● Answered questions about store policies and addressed customer concerns. ● Greeted customers entering the store and responded promptly to customer needs. ● Helped customers complete purchases, locate items, and join reward programs. ● Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies. ● Conducted inventory counts by adding each item in stock and documenting them in the computer system. ● Operated cash register to record transactions accurately and efficiently. ● Maintained current knowledge of store promotions and highlighted sales to customers. ● Addressed customer needs and made product recommendations to increase sales. ● Identified and resolved discrepancies and errors in customer accounts. ● Worked closely with the shift manager to solve problems and handle customer concerns. ● Upsold additional products and services to customers, increasing revenue. ● Checked personal identifications during alcohol and tobacco sales. ● Used POS system to enter orders, process payments, and issue receipts. ● Worked with floor team and managers to meet a wide range of customer needs. ● Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

● Handled cash with high accuracy and took care to check bills for fraud. ● Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash. ● Stocked, tagged, and displayed merchandise as required. ● Built relationships with customers to encourage repeat business. ● Monitored self-checkout systems and provide help in resolving complex problems. ● Responded promptly to requests for assistance, spills, and customer inquiries.

● Worked flexible schedule and extra shifts to meet business needs. ● Helped customers navigate applications and in-store technology to deliver best-in-class experiences. ● Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked. ● Set up new sales displays each week with fresh merchandise. ● Lifted to 50 pounds at once and used the forklift to move heavier loads. ● Assisted customers with returns, and refunds and resolved transaction issues. ● Processed refunds and exchanges following company policy. ● Learned duties for various positions and provided backup at key times. ● Performed cash, card, and check transactions to complete customer purchases. ● Counted money in cash drawers at the beginning and end of shifts to maintain accuracy. AMICK FARMS • HURLOCK, MD • DEC 2018 • APRIL 2019

LINE WORKER

● Supported current production needs by moving items between equipment, conveyors, and staging areas. ● Used problem-solving and issue-resolution skills to promptly and successfully address production problems. ● Adjusted machines to increase productivity for their runs. ● Tested products or subassemblies for functionality or quality and troubleshoot problems with equipment, devices, or products. ● Used equipment properly to avoid workplace hazards or injuries. ● Prepared reports and technical documentation of day-to-day production processes. ● Trained new employees on production line machinery for maximum output and safety. ● Maintained an organized work area by cleaning and removing hazards. ● Inspected final products to assess compliance with quality standards and established tolerances. ● Calibrated machines to maintain required productivity levels and adherence to quality standards. ● Volunteered for additional assignments during peak work periods to keep tasks on schedule. ● Itaggedted finished products for quality and adherence to customer specifications. ● Organized and prepared workstations and materials needed for operations to maximize productivity. ● Reviewed production schedules and streamlined processes. ● Weighed and measured items to prevent waste and meet quality standards. ● Performed general equipment maintenance and repair to minimize downtime. ● Trained new production staff members on safe and efficient production procedures and proper machine operations. ● Assembled products according to changing daily work orders and specific customer needs. ● Monitored machinery to identify concerns, make corrections, or report complex problems. ● Investigated processing errors and malfunctions, resolving issues with minor machine repairs. ● Supported production needs by performing routine tasks using standard procedures and equipment. ● Inspected and adjusted work performed to meet expectations. ● Examined incoming materials and compared them to documentation for accuracy and quality. ● Assisted quality assurance by inspecting items and removing defective parts. ● Participated in training sessions to enhance skills and knowledge. ● Maintained machinery to prevent overloads and avoid malfunctions. ● Made sure that products were produced on time and are of good quality. ● Met production targets and tight deadlines by collaborating closely with team members. ● Collaborated with other departments to optimize production workflows. ● Filled out documentation for each shift on time and with accuracy.

MCDONALDS • GLEN BURNIE, MD • MARCH 2016 • DEC 2016

● Used POS system to enter orders, process payments, and issue receipts. ● Addressed customer needs and made product recommendations to increase sales. ● Responded promptly to requests for assistance, spills, and customer inquiries. ● Stocked, tagged,d and displayed merchandise as required. ● Worked flexible schedule and extra shifts to meet business needs. ● Built relationships with customers to encourage repeat business. ● Identified and resolved discrepancies and errors in customer accounts. ● Restocked and organized merchandise in front lanes. ● Operated cash register to record transactions accurately and efficiently. ● Set up new sales displays each week with fresh merchandise. ● Helped customers complete purchases, locate items, and join reward programs. ● Maintained current knowledge of store promotions and highlighted sales to customers. ● Handled cash with high accuracy and took care to check bills for fraud. ● Tallied cash drawer at the beginning and end of each work shift. ● Performed cash, card, and check transactions to complete customer purchases. ● Answered questions about store policies and addressed customer concerns. ● Demonstrated product features, answered questions, and redirected objections to highlight positive aspects. ● Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies. ● Lif up to [Number] pounds at once and used the forklift to move heavier loads. ● Counted money in cash drawers at the beginning and end of shifts to maintain accuracy. ● Helped customers navigate applications and in-store technology to deliver best-in-class experiences. ● Processed refunds and exchanges following company policy. ● Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked. ● Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash. ● Worked closely with the shift manager to solve problems and handle customer concerns. ● Greeted customers entering the store and responded promptly to customer needs. ● Upsold additional products and services to customers, increasing revenue. ● Monitored self- checkout systems and provide help in resolving complex problems. ● Conducted inventory counts by adding each item in stock and documenting them in the computer system. ● Learned duties for various positions and provided backup at key times. ● Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. ● Assisted customers with returns, and refunds and resolved transaction issues. ● Checked personal identifications during alcohol and tobacco sales.

● Worked with floor team and managers to meet a wide range of customer needs. ● Welcomed customers and helped determine their needs.

MARSHALLS • GLEN BURNIE, MD • JAN 2016 • APRIL 2016

● Processed credit, debit card,and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

● Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records. ● Managed staffing levels to provide optimal support for cash register operations. ● Assisted customers by answering questions and fulfilling requests. ● Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies. ● Processed credit card and debit payments via [Type] systems, providing accurate charges and credits. ● Mentored new team members on sales software system operation. ● Answered questions about store policies and addressed customer concerns. ● Greeted all customers warmly to build welcoming and positive atmosphere within sthe tore. ● Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage. ● Delivered consistently accurate orders, special requests,and menu alterations. ● Provided warranty information to customers purchasing covered items and services. ● Reconciled daily totals to maintain balanced and compliant ledgers. ● Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions. ● Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues. ● Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. ● Helped customers complete purchases, locate items, and join reward programs. ● Worked closely with the shift manager to solve problems and handle customer concerns. ● Operated POS terminals and cash drawer balancing. ● Maintained presentable customer areas with diligent cleaning and proactive recovery management. ● Increased sales by offering advice on purchases and promoting additional products. ● Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. ● Connected with customers to support positive transaction experiences and address service concerns.

KENT ISLAND EXPRESS • STEVENSVILLE, MD • FEB 2013 • DEC 2015

● Maintained professional demeanor by staying calm when addressing unhappy or angry customers. ● Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. ● Established team priorities, maintained schedules, and monitoring performance. ● Mentored team members to enhance professional development and accountability in the workplace. ● Leveraged data and analytics to make informed decisions and drive business improvements. ● Set aggressive targets for employees to drive company success and strengthen motivation. ● Identified and communicated customer needs to supply chain capacity and quality teams. ● Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. ● Monitored security to protect employees, customers, and property. ● Evaluated employee performance and conveyed constructive feedback to improve skills. ● Made hiring recommendations to increase the company's productivity and profitability with quality workers. ● Develop ped loyal and highly satisfied customer base through proactive management of team customer service strategies. ● Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty. ● Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. ● Controlled resources and assets for department activities to comply with industry standards and government regulations. ● Launched quality assurance practices for each phase of development ● Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success. ● Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. ● Reviewed sales and gross profit reports to assess company efficiency. ● Assisted in organizing and overseeing assignments to drive operational excellence. ● Developed a strategy to increase sales and drive profits. ● Improved staffing during busy periods by creating employee schedules and monitoring call-outs. ● Defined clear targets and objectives and communicated to other team members. ● Successfully managed budgets and allocated resources to maximize productivity and profitability. ● Supervised day-to-day operations to meet performance, quality, and service expectations. ● Established performance goals for employees and provided feedback on methods for reaching those milestones. ● Developed detailed plans based on broad guidance and direction. ● Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement. ● Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills. ● Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. ● Helped with planning schedules and delegating assignments to meet coverage and service demands. ● Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. ● Reduced waste and pursued revenue development strategies to keep p department aligned with sales and profit targets. ● Increased employee performance and job satisfaction to strengthen retention and engagement. ● Streamlined and monitored quality programs to alleviate overdue compliance activities. ● Managed senior-level personnel working in marketing and sales capacities. ● Created employee schedules to align coverage with forecasted demands. ● Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. ● Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations. FIVE GUYS • BEL AIR, MD • FEB 2011 • DEC 2012

● Prepared sandwiches, salads, and other specialty items according to customer specifications. ● Sanitized pots, pans, utensils, kitchen appliances, and equipment using company- approved cleaning supplies. ● Pushed, pulled, and transported large loads and objects. ● Completed all hot and cold food assignments to meet deadlines for meal preparation. ● Prepared food items by following recipes and product directions. ● Trained new staff on food preparation and safety procedures. ● Cleaned and maintained work areas, equipment, and utensils. ● Maintained composure and work quality while under stress. ● Washed, peeled, and cut various foods such as fruits and vegetables to prepare for cooking or serving. ● Prepared menu orders for customers, ensuring quality and visual presentation. ● Operated food slicers, grinders, and choppers following safety guidelines. ● Offered product samples to customers, generating additional sales through taste testing. ● Maintained high personal grooming standards and uniform presentation. ● Greeted customers with a friendly demeanor to enhance the positive guest experience. ● Reduced kitchen accidents by maintaining high standards of cleanliness and organization. ● Checked refrigerated and frozen cases and replenished low stock every day. ● Stocked and rotated food items according to expiration dates. ● Maintained effective supply levels by monitoring and reordering food stock and dry goods. ● Arranged supplies and equipment between storage and work areas. ● Monitored food temperature, discarding items not stored correctly. ● Stocked food items upon the manager request and adhere to food safety standards at all times. ● Used manual or electric appliances to clean, peel, slice, and trim foods. ● Maintained a high level of efficiency in a fast-paced work environment. ● Participated in educational opportunities to increase product knowledge. ● Maintained a knowledge base of company pricing, products, and services. ● Maintained proper signage and pricing information for displays, cases, and counters.

● Removed trash and cleaned kitchen garbage containers. ● Prepared all live seafood and adhered to all company food safety and sanitation guidelines. ● Lifted and carried heavy materials. ● Loaded dishes, glasses, and tableware into dishwashing machines.

● Followed food safety practices and sanitation guidelines. ● Organized food and products by date and maintaining adequate supplies. ● Assisted in setting up and breaking down kitchen stations. ● Stored refrigerated and frozen items at the correct temperatures to comply with food safety rules. ● Seasoned and cooked food according to recipes or personal judgment and experience. ● Assisted in design and execution of promotional in- store displays

SKILLS EDUCATION

● Restocking ● Fast Learner ●

Reliable ● Merchandise

Restocking ● Expense

Tracking ● Sweeping and

Mopping ● Microsoft Office ●

Account Invoicing ●

Hospitality and

Accommodation ● Customer

Service Excellence ● Safety

Verifications ● Training and

Development ● Work Task

Prioritization ● Receipt and

Refund Issuance ● Bagging

and Packaging ● Issue

Resolution ● Billing and

Payment Processing ● Weight

and Measurement ● PCI

(Payment Card Industry) ●

Learning Strategies ● POS

Systems Operations ●

Microsoft Windows ● Scanner

Operation ● Guest Inquiries ●

Order Taking ● Refunds and

Exchanges ● Liquor Law

Compliance ● Coaching and

Mentoring ● Advertising

Techniques ● Speaking ●

Report Preparation ●

Wrapping and Boxing ●

Service-Orientation ● Refund

Handling ● Reports ●

Identification Checks ● Return

and Exchange Processing ●

Merchandising ● Social

GED • MAY 2011 • LIFELONG LEARNING CENTER

BACHELOR OF SCIENCE • BUSINESS ADMINISTRATION MANAGEMENT

• WESTERN GOVERNORS UNIVERSITY

Undergraduate currently attending.

EXPECTED GRADUATION DATE: June 2028

LEADERSHIP EXPERIENCE

Help maintain and run Kent Island Express

Shift leader at several jobs

Team leader and Team player

Perceptiveness ● Point-of-

Sale Software ● Order

Verification ● Trained in

Point-of-Sale Systems ●

Instructing ● Security

Monitoring ● Purchase

Assistance ● Writing ● Goal-

Setting and Achievement ●

Retail Merchandising ●

Customer Seating ● Credit

and Cash Transactions ● Cash

Drawer Management ●

Process Payments ● Customer

Service ● POS Systems ●

Judgment and Decision-

Making ● Online Orders

Preparation ● Microsoft Excel

● Product Location ●

Customer Relations ● Sales

Expertise ● Product and

Service Sales ● Money

Handling ● Order Packaging

● Verbal and Written

Communication ● Stocking

and Replenishing ● Time

Management Skills ● Cash

Management ● Mathematics ●

Cashier Oversight ● Active

Listening ● Regulatory

Compliance ● Loyalty

Program Promotion ●

Coordination ● Cash Register

Systems ● Monitoring ●

Complex Problem-Solving ●

Adaptable and Flexible ●

Facility Safety ● Conflict

Resolution ● Staff Training ●

Payment Collection ●

Cleaning and Sanitizing ●

Currency Counting ●

Persuasion ● Product

Knowledge ● Strong Butchery

Skills ● Food Plating and

Presentation ● Sandwich

Preparation ● Effective

Planner ● Health Codes

Understanding ● Belt

Conveyors ● Performance

Improvement ● Injury

Avoidance ● Operation and

Control ● Calculations and

Measurements ● Store Room

and Walk-In Inspections ●

Ingredient Inspection ● Bulk

Food Preparation ●

Machinery Upkeep ● Safe

Food Handling Procedures ●

Mixing Dishes ● Sauce

Preparation ● Production Line

Management ● Grill and

Broiler Operation ● Event

Catering ● Order Delivery

Contact this candidate