Harry B. Zolkower, MPA, PMP, CSM

**** ***** ***

Shady Side, MD 20764

Cell: 443-***-****

Email: adzou9@r.postjobfree.com

Summary of Qualifications

** + years of hands on project management experience.

16 + years of IT experience

Certified ScrumMaster

PMP Certified

ITIL Foundations Certification

Advanced level of proficiency using project management tools including MS Project, Jira, Confluence, PlanView, and Innotas.

Board Member, Project Management Institute of Southern Maryland

Assistant Vice President, Membership

Professional Experience

Project Manager (full-time)

Acumen Solutions, Inc., a Salesforce Company

October 2019 - current

Technical Project Manager, Sr. (full-time)

Anthem, Inc.

Enterprise Agile & IT PMO

Columbia, MD

July, 2017 – October, 2019: Promoted to Technical Project Manager, Sr.

May, 2016 – July, 2017: Project Manager, Sr.

Winner of the Anthem’s “Excellence in Insights” Integrity award (May, 2018)

Winner of the Anthem’s “Excellence in Analytics Project Team” award (September, 2017)

Project Manager for a $10 million initiative to create a new suite of healthcare analytic products. This program is one of the company’s top five priorities.

In 2016, project manager for one of the company’s top initiatives that involved preparation efforts to merge with another healthcare company in partnership with senior level executive staff in multiple departments throughout Anthem.

Senior Technical Project Manager (contractor)

Laureate Education, Inc. (through Corporate Brokers LLC)

Baltimore, MD

10/15 – 5/16

IT project management working on a multi-million dollar project to enhance software for online universities in Liverpool and Roehampton, UK.

ScrumMaster of four dispersed scrum teams

Preparation of budget projections and weekly reports

Vendor management

Senior IT Project Manager (full-time employee)

Johns Hopkins HealthCare, LLC

Glen Burnie, MD

11/14-10/15

IT Project manager for one of the major company initiatives/business expansion projects (Medicare Advantage)

Work with IT executive staff on project roadmap and coordination with the IT Investment Council which evaluates and prioritizes projects.

Administrator for Innotas, the IT solution used for project management.

Senior Project Manager (full-time employee)

Portfolio Management Office

Press Ganey Associates

Elkridge, MD

5/08 – 11/14

Promoted from Project Manager, January, 2012

Lead the day-to-day management and coordination of assigned projects from inception to completion.

oWork with the technical staff and product management in conducting/understanding work break down structures, realistic time lines, etc.

oDevelop project plans, support release planning and ensure timely execution of the activities contained in the project plan accomplishing project tracking and oversight.

oCommunicate effectively on a technical and business level with project stakeholders.

oFacilitate ‘Lessons Learned’ meetings and Project Retrospectives to identify opportunities for improvement in project management procedures.

oEvaluate progress of functional delivery, report project status (upward, downward, and lateral), and perform ongoing risk assessment and mitigation.

oIdentify, analyze, and manage alternatives required to meet project changes.

oMaintain control over the project by measuring performance, determining corrective actions, preventative actions and defect repair.

Responsible for the administration of projects.

oCreate and submit funding requests as needed for project.

oManage vendor relationships including contract management, time reporting, invoice approvals.

oTrack and report project budget. Insure accurate financial reporting to Finance department.

oInsure accurate time reporting by project resources.

oWork with the project managers, product managers, and IT to identify project reporting needs and meet those needs by utilizing the reporting capabilities of our project and work tracking tools.

Serve as liaison between IT and all other departments to ensure success of projects.

oFacilitate issue/conflict resolution.

oPresent and explain technical information in a way that establishes rapport, persuades other, and gains understanding.

oCoordinate multiple project dependencies and "moving parts" to ensure that project deliverables are achieved on time and budget

Operations Manager, Revenue Optimization (full-time employee)

XLHealth, Inc./ Care Improvement Plus (now United Healthcare)

Baltimore, MD

4/06-5/08

Promoted from Business Analyst, February, 2008

IT and Operations project lead for new company-wide revenue generating initiative (Retrospective Chart Reviews)

IT and Operations project lead for a highly visible company initiative to significantly raise corporate revenue (HouseCalls)

IT project lead for Streamline application enhancements, bug fixes and new modules for Member Services and Compliance departments

IT project lead for implementing IT solutions in conjunction with Dial America, to provide 1st tier member services and marketing support using Salesforce.com

Implemented provider network development software solution (Salesforce) for network expansion in the states of AL, TN, VA, NC and ongoing network development activities in AR, MO, GA, SC and TX.

Successfully managed project of the implementation of a company-wide provider credentialing software system (Morrissey).

IT project lead for Medicare Health Support business in TN.

Company’s IT project manager and system administrator for implementing Salesforce.com CRM system, utilized for Sales and Marketing as well as Member Services, Compliance and Retrospective Chart Review scheduling and reporting.

Lead Analyst (full-time employee)

Magellan Health Services, Inc.

Columbia, MD

5/97 – 4/06

Promoted from Sr. Business Analyst, June, 2004

Promoted from Business Analyst, January, 2002

Lateral move from Credentialing Manager, December, 2000

As Senior Business Analyst, standardized documentation methodology for the development and production of electronic data.

Worked closely with programmers to develop detailed design specifications. Developed documentation according to standards. Served as liaison between Business Owners, End Users, IT Programming staff and IT Management to meet business and organizational needs. Responded to ad hoc requests for support and analysis.

Developed and documented workflows, systems requirements, system impact analysis, system design, process analysis and testing using software development methodology to provide efficient, cost-effective solutions. Identified impact of solutions on existing and future systems.

Successfully completed in December, 2003 company-wide Internet re-design/development with team of developers. Received recognition award for successful completion of project.

Earned “Top Job” departmental award five times for efforts as project lead that resulted in successful implementations of complex system migrations of major customers. Additionally, an “Award of Excellence” received in April, 2003 for major company-wide migration.

Designed, developed, implemented and maintained an Access database to track and manage provider contracts for the largest managed behavioral health care company in the United States.

During major company merger, coordinated integration, enhancement and monitoring of corporate contracting policies and processes in coordination with corporate legal department.

Directed team of 20 staff to process provider contracts.

Director of Administration (full-time employee)

American Day Treatment Centers, Inc.

Annapolis, MD

2/94-5/97

Promoted to Assistant Vice President, Administration in 1997

Managed corporate administration of 22 behavioral health outpatient centers in MD, VA, NC, NJ, IL, FL and PA, including site development, real estate management, corporate insurance, human resources, fleet management, equipment and purchasing.

Practice management acquisition, joint venture development and account management with managed care companies.

Developed company’s first integrated health delivery system.

Regional Network Development Manager (full-time employee)

Green Spring Health Services, Inc.

Columbia, MD

5/90 – 2/94

Managed Provider Outreach and Provider Relations staff. Identified, screened, and credentialed over 20,000 hospitals, programs, groups and individual practitioners in all 50 states for one of the largest managed behavioral health care organizations in the country.

Assistant Director, Administrative (full-time employee)

Arundel Lodge, Inc.

Annapolis, MD

7/86 – 5/90

Developed and managed $1.3 million budget, including RFP responses to State grants for a non-profit, community-based program for seriously ill adults.

Created new funding sources for the organization, including Medicaid services and funds to purchase five (5) townhouses for community-based residential program.

Special Programs/Research Specialist (full-time employee)

Housing Authority of the City of Annapolis

Annapolis, MD

6/84 – 7/86

Planned and coordinated relocation of 150 public housing families as part of a $5.4 million HUD rehabilitation program.

Hired and supervised residential managers and paralegal assistant.

Coordinated programs with construction manager and on-site social worker.

Center Director (full-time employee)

Voluntary Action Center of Anne Arundel County, Inc.

Annapolis, MD

7/82 - 6/84

Coordinated the recruitment and matching of volunteers with non-profit agencies for all of Anne Arundel County.

Counselor (part-time employee)

Arundel Lodge, Inc.

Annapolis, MD

6/80 – 7/82

Provided counseling to chronic mentally ill adults in a residential psychiatric rehabilitation setting.

Education and Training

Certified Scrum Master (by Scrum Alliance)

Received June 10, 2015

Project Management Professional Certification (PMP)

Received February 15, 2014

ITIL Foundations Certification

December, 2012

Certified Internet Webmaster Associate (CIW)

University of Maryland

Computer Certification Program

January, 2003

Master’s Degree, Public Administration (MPA)

University of Baltimore

Baltimore, MD

May, 1988

Bachelor’s Degree, Liberal Arts (BA)

St. John’s College

Annapolis, MD

June, 1982

Membership to Professional Organizations

Project Management Institute and PMI Baltimore Chapter

Member since January, 2013

Awards/Recognition of Achievements

Winner of the Anthem’s “Excellence in Insights” Integrity award (May, 2018)

Winner of the Anthem’s “Excellence in Analytics Project Team” award (September, 2017)

Recipient of Anthem’s “Values in Action” award – November, 2017

Recipient of Anthem’s “Values in Action” award - May, 2017

Recipient of Anthem’s “Values in Action” award - January, 2017

Volunteer Service Award, Alumni Leadership Forum, St. John’s College – June, 2015

Recognition for 5 years’ service, Press Ganey Associates – September, 2013

IT Department’s “Employee of the Month” award nominee – January, 2008

Recipient of the IT Department’s “Employee of the Month” award – February, 2007

IT Department’s “Employee of the Month” award nominee – December, 2006

Recognition award for successful implementation of new product (EnhanceMed) – January, 2006

Volunteer of the Year award received from Bay Land Trust, Inc. – September, 2004

“Top Job” IT Department award from Magellan Health Services, Inc. – First quarter, 2004

“Top Job IT Department award from Magellan Health Services, Inc. – Fourth quarter, 2003

Award of Excellence from Magellan Health Services, Inc. – April, 2003

“Top Job IT Department award from Magellan Health Services, Inc. received three times between January and August, 2003

Department Achievement Award for Development and Research, Annapolis Housing Authority – September, 1985

Presentations and Papers

Speaker, Project Management Institute Baltimore, MD Chapter 2018 Professional Development Event, April 28, 2018

Last update: January 27, 2019

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