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Customer Service Logistics Specialist

Location:
Charlotte, NC
Salary:
68,000
Posted:
September 13, 2023

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Resume:

**** ********* **.

Charlotte, NC *****

DENNI JUNG

704-***-****

adzou8@r.postjobfree.com

Dependable and analytical logistics specialist with extensive experience in coordinating third party transportation services. Skilled team player who ensures timely delivery of shipments internationally and nationally. Adaptive professional with strong attention to detail and excellent problem-solving capability who increases operational efficiency by working with diverse cross functional teams.

Employment

Logistics Specialist

Fortrex Wire & Cable

1/2011 – Current

Coordinated and managed shipping methods and routes from China to US, Canada and Mexico for large commodity shipments with only 1% loss over the past two years

Track and trace container movements via ocean, rail, truck, and air transportation modes for timely, 99.7% accurate delivery of shipments

Work with steamship lines, airlines, freight forwarders, and truck dispatchers to determine optimum freight rates and availability

Review transportation costs and freight rates to stay within budget, reduced average overall transportation spend by 4% per quarter

Logistics Coordinator

Fortrex Wire & Cable

4/2008– 1/2011

Specialized in international shipping, interface with custom officials, managed and resolved tariff issues

Installed a Vendor Managed Inventory (VMI) program which automatically monitored customer warehouse inventory levels and helped reduced monthly inventory costs by 15%

Led analysis and interpretation of monthly collections data and held bi-weekly reporting meetings

Planned timely inventory replenishment, managed and coordinated inbound deliveries

Order/Billing/Database Coordinator

Fortrex Wire & Cable

4/2005– 4/2008

Maintained accurate customer databases within 99% accuracy

Troubleshoot billing errors and reconciled differences between billed and cost amounts

Tracked customer invoices to ensure timely payment of receivables

Provided upper management with payment data via Excel exports and pivot tables

Quickly answer calls and promptly replied to emails to continuously provide excellent customer service

Education

Clemson University

Bachelor of Science - Business Management - Minor in Marketing

Phi Gamma Nu Business Fraternity - Events Chairman

Alpha Chi Omega Sorority - Events Chairman

Skills

MS Office Suite, Outlook, Teams, PowerPoint, Import Genius, Project Management



Contact this candidate