Customer Service Human Resources
Resume:
Marketing And Publicity :
Human Resources Management
University Of Commercial
Sciences (UCC)
Nicaragua
adzou4@r.postjobfree.com
Philadelphia, PA 19133
Skills
• Analytical
• Decision-making
• Problem-solving
• Commitment to excellence
• Bilingual (Spanish-English)
• Collaboration
• Adaptability
• Cash and Credit Transactions
• Anticipating Guest Needs
• Menu Memorization
Education And Training
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and challenges and quickly mastering new skills.
El Monumento - Bartender
New York, NY
07/2022 - 11/2022
Tropix Bar And Lounge - Waitress
New York, NY
02/2022 - 05/2022
Yaosca Jiron
Summary
Experience
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
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Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
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Checked identification of guests to verify age requirements for alcohol purchase.
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Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
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• Prepared cocktails from bar recipes and served wine, draft and bottled beer. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
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• Trained new bartenders on drink preparation and upselling techniques. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
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Recommended food and drinks to patrons based on preference, pairings and special promotions.
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• Completed regular bar inventories and daily requisition sheets.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff. Communicated with kitchen staff to stay updated on item availability and customer wait times.
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Greeted customers, answered questions and recommended specials to increase profits.
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Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
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• Presented food and beverages to guests at tables. Communicated with kitchen staff to stay updated on item availability and customer wait times.
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Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
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Presented menus to patrons to answer questions about menu items and make recommendations.
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• Collected dirty dishes and glasses from tables or counters, preparing areas Lunas Lullaby - Daycare Assistant
Philadelphia, PA
04/2021 - 09/2021
Cleaning Homes - Cleaning Staff Member
Philadelphia, PA
08/2020 - 02/2021
Cleaning Business - Cleaning Staff Member
Philadelphia, PA
for next diners.
• Served food and beverages to patrons and confirmed complete orders.
• Presented menus and answered questions regarding items.
• Set up tables in between patrons to reduce wait times. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
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• Responded to ad hoc cleaning duties at end of shift.
• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
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• Cleaned tables and chairs to prepare dining area for next customers. Satisfied customers by topping off drinks and offering condiments, napkins and other items.
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• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Enforced rules to teach good manners and maintain safe environment. Managed crafts and other hands-on activities to engage kids and promote development.
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Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
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• Read aloud and played alphabet games to encourage early literacy.
• Developed and enforced positive strategies to encourage good behavior. Attended to lunch periods to help children open food packages and monitor activities
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• Sanitized frequented areas and equipment using approved supplies. Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
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Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
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Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
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• Collected trash from floors within hallways, bathrooms and work areas.
• Restocked supplies, replacing toiletries, liners and soaps.
• Replenished supply of hand soap, paper towels and other consumables.
• Cleaned windows, glass partitions and mirrors with cleaners and sponges. Maintained safety protocols through safe handling of equipment and chemicals.
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Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
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Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
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Mixed water and detergents in containers to prepare chemical cleaning solutions.
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01/2020 - 06/2020
LAFISE BANCENTRO - Customer Service Representative Nicaragua, NIC
04/2017 - 11/2019
• Sanitized frequented areas and equipment using approved supplies. Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
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Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
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Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
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• Replenished supply of hand soap, paper towels and other consumables.
• Cleaned windows, glass partitions and mirrors with cleaners and sponges. Used shampoos and steam equipment to periodically clean upholstery and carpeting.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Answered inbound calls, chats and emails to facilitate customer service. Demonstrated excellent communication skills in resolving product and consumer complaints.
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• Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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• Consulted with customers to resolve service and billing issues. Asked probing questions to determine service needs and accurately input information into electronic systems.
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Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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Assisted customers with making payments or establishing payment plans to bring accounts current.
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Used proven techniques to de-escalate angry customers during telephone interactions.
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Helped customers open and close accounts, apply for loans and make sound financial decisions.
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Advised customers on bank products, services and financial planning options.
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Assisted customers by answering banking questions and recommending solutions.
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Helped customers understand and use mobile applications and online banking.
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• Modified, opened and closed customer accounts.
Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
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• Completed daily cash balancing and operated ATMs.
• Reconciled cash and checks against computer records at end of shift. Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
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INSTACREDIT SA - Credit Analyst
Nicaragua, NIC
05/2016 - 05/2017
Instacredit Sa - Customer Service Desk Cashier
Nic
09/2014 - 05/2016
Ordered checks, placed stop payment orders and conducted additional special services for customers.
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• Verified amounts and integrity of every check or funds transfer.
• Tracked payments, account updates and customer interactions. Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
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Reviewed customer financial data to ascertain level of risk involved for extending credit.
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Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
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Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
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• Requested financial documents from customers.
Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
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• Conducted credit reviews on corporations to assess financial conditions. Monitored and maintained compliance with internal controls and government regulations.
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• Collected and organized loan documents before submission to underwriting.
• Assessed customer credit files regularly to review receivables. Collaborated with credit association and business representatives to exchange valid credit information.
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Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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• Prioritized and organized tasks to efficiently accomplish service goals.
• Planned and completed group projects, working smoothly with others. Collected credit card and cash payments to complete transactions for customer orders.
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• Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
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Processed credit card, EBT and gift certificate payments in electronic computer systems.
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Processed customer payments quickly and returned exact change and receipts.
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• Counted and balanced cashier drawers.
• Welcomed customers, offering assistance to help find store items.
• Assisted customers by providing information and resolving complaints. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
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• Collected payments and provided accurate change. Delivered high level of customer service to patrons using active listening and engagement skills.
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• Worked closely with front-end staff to assist customers.
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