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Customer Service Class 1

Location:
Plymouth, IN
Salary:
120,000
Posted:
September 13, 2023

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Resume:

Matthew Massengill

***** *** **.

Plymouth, Indiana

adzotr@r.postjobfree.com

574-***-****

QUALIFICATIONS & HIGHLIGHTS:

• 20 years paint and body repair experience and paint shop operations.

11 years railroading: NS/Norac/GCOR/CROR/N&W/CSX-rules qualified, certified conductor, certified locomotive class 1 engineer, rail operations, Hazmat. 1-year PTC 1- year railroad management scene investigation incident reporting FRA 217 testing & reporting and claims reporting.

10+ years: metal fabrication, Mig welding, blue print reading, building maintenance, CNC laser (and set-up), sheer, press, fire investigation.

5+ years: Plant management, paint: prepping, buffing, detailing, mixing, blending, matching, pin striping, fiberglass repair, vehicle maintenance and repair, paint booth/equipment; maintenance and construction.

18 years Fire & EMS: fire ground management and planning, safety officer, computer skills, customer service. New equipment planning board for budget planning.

PROFESSIONAL EXPERIENCE:

Grand Design RV, Elkhart, Indiana

Service Paint & Body shop Operations Manager

Jan. 6th 2020 to present

• Paint and Body shop Operations

• Operation Management

• Excel

• NetSuites

• Product ordering

• Inventory control

• Microsoft office

• Customer Service

• Product investigation

• Work procedures

Canadian Pacific Railways, Elkhart, Indiana July 2008 – Dec. 31st 2019

Locomotive Engineer

Certified Class 1 Freight Locomotive Engineer

Certified Class 1 Conductor

PTC Qualified; training, set-up and operations

DSLE

Safety-focused; solid safety record

Road Foreman of Engines Management October 2013 – September 2014

Oversaw 55 engineers and 53 Conductors

FRA 217 qualified & DSLE qualified

Trained in scene investigation and rail Hazmat.

Knowledgeable in these programs: TYES, Microsoft outlook 2010, Microsoft Excel 2010, Microsoft word 2010 Fleet Status system, Quads, WRE, Task Manager, CTC for NS, BRC, CP, Blue Card System, Quantum system, SAP reporting system for incidents and employing reporting.

Stepped-down as Road Foreman due to changes in upper management at Canadian Pacific.

Forest River RV, Middlebury Indiana March 2009 – January 2010

Plant Manager, Paint Shop

Plant manager on 2nd shift paint shop.

Oversaw functions in the paint shop and all departments involved with the paint shop as well as employee discipline and reviews.

Quality control, production scheduling, supply ordering and use.

Employed during furlough from railroad.

Precision Painting. Bremen, Indiana January 2008 – May 2008

Paint Department Supervisor

Manager, paint Department.

Class A motorhomes

Wrote out the daily production schedule for the Paint Department.

Assured units had the correct design and color package.

Performed quality inspections of prep paint and spray mask.

In charge of mixing all the clear coat and assisting in clear coating the units.

Sherwin Williams, South Bend, Indiana October 2006 – September 2007

Technical Paint Reprehensive Automotive Finishes

Sherwin Williams’s on-the-job training.

Application, color match, paint mixing, sales; determining if paint defects were a product failure or application and contamination problem.

Handled RV paint shops, but also covered some automotive body shops.

Coachmen Indiana, Inc., Middlebury, Indiana May 2002 – October 2006

Body Shop Manager

Body repair on fiberglass, metal, paint repair, structural damage, paint mixing.

Ordered all supplies for the shop.

4 Techs were under my supervision.

Wrote estimates on all damaged units for the company (and Insurance firms).

Managed all warranty claims that were paint related.

Performed underwriting/filing claims.

Worked with outside vendors to obtain other services performed, traveling to do any needed repairs.

ADDITONAL ACCOMPLISHMENTS:

Clinton Township Fire Department. Firefighter & Training officer (1991-1994)

Elkhart Township Fire Department. Captain of Engine Company 21 (1994-2009)

Indiana State Fire Investigator (1998)

EDUCATION:

Goshen High School, 1990 Diploma



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