Customer Service Account Manager

Amber Medrano

**** ******* **. ********* **** San Antonio, TX 78227 210-***-**** **************@*****.*** Profile

Highly Motivated Account Manager adept at building strong relationships with customers, understanding their needs, and providing tailored solutions. Possesses excellent communications, interpersonal, and problem- solving skills.

Experience

TaskUs, San Antonio, TX (Remote) — Specialist - Account Manager - December 2021 - PRESENT

· Developed and cultivated relationships with key accounts to ensure customer satisfaction (minimum of 30 families at a time). Addressed complaints, provided satisfactory solutions and utilized problem-solving skills. Provided timely support and guidance.

Completed designated tasks by performing outbound calls and emails, in-depth research, scheduling. Presented the information in a well formatted manner while using Salesforce. Monitored and reported on key performance indicators to ensure efficient operations. Collaborated with cross-functional teams to meet the customer's needs. Texas Health and Human Services, San Antonio — Customer Service Representative (Remote) - March 2020 - December 2021

• Responded to telephone inquiries and complaints following standard operating procedures.

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer’s accounts while maintaining a high level of professionalism.

• Performed data entry tasks in a timely manner and demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.

• Maintained logs and documentation to detail key information regarding incoming calls.

• Participated in team meetings to discuss new ideas. LaSalle Hotel, Bryan, TX — Manager - September 2018 - September 2020

• Built and maintained relationships with vendors and suppliers. Used a computerized inventory system to plan and manage adequate inventory levels.

• Implemented and maintained an open-door communication system, reaching employees across department lines.

• Coordinated staff training sessions to ensure compliance with policies and procedures.

• Recruited team members to maintain adequate staffing levels. Assessed team member performance through formal reviews leading to promotions or terminations as necessary.

• Provided clear direction and set priorities for accomplishing desired actions and results. Education

High School Diploma – 1998 – Caldwell, High School – Caldwell, TX Page 2

Skills & Abilities

· Communication Skills

· Salesforce Training

· Microsoft Outlook, Microsoft Office

· Zoom, Excel, Email and other computer programs

· Account Verification

· Verbal and Written Communication

· Documentation

· Prioritizing Workflow

· Client Relations

· Issue Resolution

· Time Management

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