Insurance Litigation/ Appraisal/Mediation Adjuster
Resume:
Kenneth Aborn
********@*****.***
Deland, Florida, 23724
Resume Summary:
Energetic and enthusiastic insurance professional motivated to succeed in a fast-paced and deadline-driven professional
environment. Comprehensive knowledge of litigated claims, liability and property damage claims and case management
procedures. Analytical thinker and exceptional problem-solving skills. Specific skills and relevant experience include:
Accomplished attorney and sole practitioner with a JD Degree launched a law practice that successfully
operated for more than fifteen years
Seasoned negotiator adept at valuation, management, and matter handling through resolution
Hands-on, broad-based knowledge of all aspects of claims derived from civil practice and over 10 years
of experience working for Florida based insurance Companies.
Catastrophe field claims experience gained as FEMA adjuster in disaster response situations.
Licensed in Florida, Alabama, North Carolina, South Carolina, and Georgia
Proficient in use of Guidewire
Experience:
Current; Since Hurricane Irma; Full time Staff; Frontline Insurance Company, Lake Mary, FL.
2017-2021 Manager of the Early Settlement Department.
I possess superior people skills and my task in Managing the Early Settlement Department
was to interact with Insured’s, Public Adjusters and Plaintiff Attorney’s and defuse situations that had escalated.
I analyzed incoming Suits for defensibly or suitability for early settlement prior to engaging Defense Counsel.
I personally handled and negotiated all settlements.
With my extensive background and knowledge, I was able to earn their trust and bring these conflicts to an agreeable
negotiated resolution. In over 85% of claims I was able to obtain a Release thereby avoiding Mediation, Appraisal and
Litigation and in 100% of negotiated settlements was able to achieve substantial saving for the Company
2021 – Current – Supervisor to 7 ADR Appraisal Adjusters.
I personally reviewed all Appraisal Referrals from all Litigation Departments including Complex, Daily, CAT, NOI and CRN
Teams. My approach entailed summarizing and assessing their appropriateness for Appraisal or resolution, then
assigning them to my team of 7 individual Adjusters with appropriate handling direction. I thereafter was tasked with
constant review and provided the adjusters with guidance, direction, oversight, and answers to their many questions
regarding each claim.
Citizens Property Insurance Company
Litigation Specialist
Jacksonville, FL.
2012 – 2016
Managed and oversaw litigation of litigation first party property and liability insurance claim from initial service of suit
through resolution with an average pending case load in excess of 125 litigated claims. Specific responsibilities include:
Review and approve all legal documents, management, and oversight of implementation of legal strategy and
determination of ultimate method of resolution
Communicate and coordinate with various outside defense firms to develop case specific litigation strategy
Manage attorney billing to determine reasonableness of charges and adherence to Citizens' legal billing
guidelines
Serve as representative for Citizens, appearing as corporate liaison at depositions and trial and managed
resolution of hundreds of litigated claims through both direct and indirect negotiations
Weichert Realtors
Residential Real Estate Agent Palm Coast, FL
2005-2012
Conducted market research and analysis of values through comparables; worked closely with clients to understand their
needs and utilizing networking and traditional means to locate the properties sought.
• Marketing primarily through advertisement, open-houses and gathering prospects
• Networking with other colleagues to broaden the options and meet client goals
• Utilized MLS database in conducting market research and property analysis
• Achieved Top-Sales Agent 2010
• Achieved Top-Sales Agent 2011
FEMA Work
Disaster Relief Agent
Various CAT Locations
2004-present
As an Independent Insurance Adjuster and Inspector, I was tasked with immediate response to CAT sites; conducting well
over nine-hundred inspections that contributed to the qualitative data formulated to determine the declaration of
Federal Disaster Funding Catastrophe response included:
• Hurricane Wilma
• Hurricane Irene
• Tropical Storm Lee
• Tropical Storm Sandy
Aborn Law Office
Sale Practitioner
Boston, MA
1990-2002
Management and oversight of litigation for small civil and criminal law practice. From representation intake through
claim evaluation, formulation of legal strategy, and various dispute issues resolved through both formal and informal
channels, including court appearances, mediation, arbitration, or informal plea negotiations. Daily management of
operations encompassed all aspects of running the firm and overseeing case handling, including:
• Legal support and staff oversight utilizing delegation and team-oriented goals
• Handled firm accounting and HR issues from hiring through retention
• Client representation through all phases of litigation
• Trial work honed skills and effortless interaction with senior leaders, upper management, while retaining an
approachability inherent in leading my team
• Practiced in all aspects of procedural and substantive civil litigation
Northeast Shutter Company
Owner
Boston, MA
1984- 1990
Managed day to day operations for home improvement company; formed marketing strategy to broaden the client base
and implemented the means to achieve company goals. Provided strategic corporate vision and oversaw implementation
of same through motivating and guiding employees, an improved quality of service was achieved that led to increased
quantity through quality output.
More specifically, my duties in leading and overseeing this undertaking entailed:
• Hiring, training and evaluation of employee performance
• Managed telemarketers utilizing team incentives and common goals
• Authored scripts to achieve a comprehensive and consistent closing practice
• Organized workflow and communicated assignments and expectations to employees
• Motivated and guided employees through incentive and team building
• Implemented television marketing by arranging for airtime; purchased through negotiations with various
competing television stations
• Supervised sales presentations and closing techniques for a team of seventeen home sales employees
Education:
Bentley College, Waltham, MA
Master’s degree in business and Taxation,
Suffolk Law School, Boston, MA
Juris Doctor,
Clark University, Worcester, MA
Bachelor of Arts in Political Science, Minor in History
Professional Licenses:
• Florida licensed insurance adjuster, FL6-20
• Florida licensed real estate agent
• Licensed Insurance adjuster in North Carolina, Georgia Alabama and South Carilin
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