JEFFREY D. CHOI

*** ***** **., **** ***, NJ *****

Education

NORTHEASTERN UNIVERSITY, BOSTON, MASS

*/** ~ 5/00 - ECONOMICS

Skills

Administrative Support

Customer Service

Communication and Documentation Skills

Scheduling and Venue Coordination

Bilingual in Korean

SAP Consultant

Objective PROFESSIONAL RESUME

LOGISTICS COORDINATOR/CUSTOMER RELATIONS

03/13/23 ~ PRESENT – NISHIMOTO TRADING CO LTD., – CARLSTADT, NJ 07072

Started as an Order Entry Clerk responsible for lustrating Qty’s, UOM, Unit Price to maximize each truck load, verifying shipping methods and instructions, booking final Outbound Sales Orders, updating Open Receivables with Oracle’s ‘Auto Accounting’ rules, and creation of Customer Invoices.

Collaborate with Sales Department to coordinate ‘merchandise returns requests’ (RMA) simultaneously, with the same regular scheduled delivery events, and creating customer ‘Credit Memos’ and the final printing and filing thereof.

Appointed new Operational point-of-contact for dispatch of national long-hull bulk Sake and Asahi accounts. Coordinating and tracking the sequencing of final pick sheets, packing stages, and shipping, with BOL creation (Contract-Carriers), or Invoices in the instances of direct Customer Pick-ups.

Responsible for new account intake process, including state by state application processing, verifying business entities, and pertinent information for credit checks before submitting to headquarters located in Santa Fe Springs, California.

Support International Inbound Team Leader with various duties, including ‘Ocean Logging’ for expected Container vessel arrivals at Port of Destination.

Support Inbound Team Leader with allocations to various states with creation of Purchase Orders and following Allocations thereof to branch offices throughout the entire East Coast.

LEGAL ASSISTANT/VOC ADMIN

10/05/20 ~ 03/10/23 – SAMSUNG ELECTRONICS AMERICA, INC. – RIDGEFIELD PARK, NJ

Key enabler providing administrative and management support for all consumer complaint escalations (Attorney General, Small claims, Attorney Demand Letter) ensuring measured responses and resolutions are provided to all relevant parties

Coordinate Small Claims Complaints with OOP agents and Legal Department (characterize, delineate, escalate) ensuring virtuous customer relationships

Support Legal Department with gathering information of consumer history for filed class actions, legal demand letters or other relevant legal matters to report escalation agents (OOP and/or Risk Management attorneys) with adequate information to lead input and shift communications to a winning-side.

Bilingual Korean hotline agent assisting Korean speaking customers on various inquires (inquiries regarding service center or product price, usage of the product, consultation on service request) ensuring best possible Customer Experience (CX journey analytics).

CERTIFIED LEGAL DOCUMENT ASSISTANT/SELF-EMPLOYED

10/30/09 ~ 04/15/20 – KOAM LEGAL FOUNDATION – LOS ANAGELES, CA

Support seniors on preparing legal instruments on behalf of the general public, including but not limited to: preparing legal documents; provide attorney-authorized general information and published legal documents

Interpretive/translation (Korean Bilingual) assisting clients in communicating with courts (court’s online services; courtroom clerks; automated telephonic service needs)

Performance of all activities as required with accountability established by statutory contracts in which LDA clearly explains the scope of duties, status as a nonlawyer, and disclaimer statement obligations as provided by state law.

Freelance work in areas of Patent and Trademark application for USPTO

REAL ESTATE MANAGEMENT – SUPERVISOR/OFFICE MANAGER

9/01/06 ~ 10/15/09 – LIM & CO – LONG ISLAND CITY, NY

Manage company financial transactions through Quickbooks as well as individual tenant files (background checks, proof of income, utility accounts) for apartment complexes located in New York and Tennessee.

Perform marketing campaigns (on-site & local media agents) in order to maximize occupancy ratios and prevent loss.

Verify data integrity (actual versus reported) of count of occupation to ensure and fortify relationships with various financial institutions and individual equity partners.

As supervisory in L.I.C., NY Headquarters, responsible for appropriating (with seniors) on planning, organizing, staffing, leading, motivating, and controlling various local on-site activities.

FIELD UNDERWRITER/AGENT

1/1/05 ~ 9/14/06 SOLOMON INSURANCE AGENCY – QUEENS, NY

Successfully placed insurance for client “Hanna Sushi”, then exotic risk with Surplus Carrier (Aggregate Policy). Sushi stands located within “Stop & Shop” groceries nationwide.

Communicate with direct insurers on policy activities including, but not limited to: Trucking (Individual owner-operator & Small Fleet Companies); Cargo; Lessee; Marine ($5 million dollar ‘transformer’ from S. Korea to Venezuela’s inland destination).

Churn market on behalf of client for most competitive rates & coverage.

Customer claim service (workers compensation, property damage for Korean consulate building located in Manhattan, etc)

SUB-PRODUCER/CUSTOMER SERVICE REPRESENTATIVE 9/1/03 ~ 12/14/04 ALLSTATE INSURANCE AGENCY (DAN CORSARO) FORT LEE, NJ

Started as a CSR and then became a licensed P&C sub-producer for Dan Corsaro (largest Allstate Agent in the country).

Obtained first pay raise 3 months in advance of standard 6 months performance review and feedback.

Follow up on customer phone inquiries as well as walk-in clients with senior staff on-premises, as well as Allstate’s internal agent hotlines.

Organize all PAIP & CAIP files manually.

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