Customer Service Data Entry
Resume:
Kayamma Rasheed
Stone Mountain, GA *****
Email: *************@*****.***
Objective:
To pursue a highly rewarding career in a challenging and healthy work environment where I can utilize my skills, education, training, and knowledge. Highly familiar with customer relationship management (CRM) systems and software, conflict resolution and customer escalations.
Work Experience:
Oct 2022 to May 2023
AmerisourceBergen
Benefits Specialist
-Verify patient Medicare benefits to qualify them for discount on Eliquis
-Adhere to metrics: Make outbound calls to patients and providers to verify information.
-Data entry
March 2016 to Aug 2022
Advance Scheduler
Kaiser Permanente
Advance Scheduler
-Answer calls in an inbound call center environment
- Scheduling critical appointments for Specialized Departments working members in based on referrals
- Handle escalations and maintain calls in high call volume. Email correspondence provider to provider requesting discharge. Cross-function and delegate accurate service was provided to patients.
February 2014 to February 2016
Credit & Collections
Comcast
-Answered all inbound phone calls and returned missed calls from Answering Machine service messages
-Scheduled estimate appointments for sales team and provided excellent customer service and follow up.
-Calculated timecards: computed labor dollars/revenue for production percentages to update production report.
Education High school or equivalent 2005 & University of Phoenix 2020
Skills • Billing • Filing • Microsoft Outlook • Outlook • Receptionist • Customer Service Medical Scheduling • Medical Office Experience • Typing • HIPAA • Medical Terminology • Epic
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