Keisha Muhammad

Harrisburg, PA

adzoqb@r.postjobfree.com

+1-201-***-****

Leader Team-Player Punctual Goal and detail oriented Exceptional communication skills Highly organized

Authorized to work in the US for any employer

Work Experience

Coverage, Determination & Appeals Representative

CVS Health - Remote

June 2022 to Present

• As400/Avaya/Sharepoint/MS Office

• Internal notes

• Pharmaceutical claims

• Account setup

• Approving/denying requests for medicine alternatives and quantity alternatives

• Medicare D

Customer Support Representative

National Vision Administrators - Clifton, NJ

March 2022 to June 2022

• Insurance

• Explaining benefits/eligibility

• Claim reviews

• Reimbursements

• Subscriber/Provider assistance

• AS400/Shoretel Communicator/Shore Ware Agent

• Outlook/Teams/Microsoft

• CPT codes/1500

Customer Service Representative

Connectiverx - Remote

September 2019 to January 2022

• Inbound/outbound calls

• Digital drug information

• Patient/provider support

• Payment and Reimbursement

• Co-pay programs

• Medical claims

• Enrollment

Front Desk Concierge

Whyndham Hotel - Newark Liberty International Airport, NJ January 2018 to September 2019

• Booking through third parties

• Superior customer service

• Greeting and attending to clients

Education

High school

East Orange Campus High School - East Orange, NJ

January 2015 to August 2018

High school or equivalent

Skills

• Customer Service (5 years)

• Front Desk

• Asset protection

• Cash Handling

• Guest Services

• Phone Etiquette

• Typing

• Cold Calling

• Microsoft Word

Certifications and Licenses

Sora

February 2022 to Present

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