Customer Service Representative
Resume:
Britney Sculark
Houston, TX *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dave & Buster's - Dallas, TX
November 2021 to May 2022
While working for Dave and Busters I am responsible for planning and overseeing projects to ensure they are completed in a timely fashion and within budget. I also plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way. Customer Service Representative work from home
Alorica - Austin, TX
August 2020 to November 2021
I work with clients and the dealership to insure the job is getting done the best way to please our customers. we partner with the dealership to go over the way ways possible to fix our clients issues and leave them satisfied . We have cases we deal with an keep track of, we call customers and dealers to keep communications, make fair deals for the clients and figure out action plans. we are the escalated part of our company when the clients are not receiving the rightful treatment at their local dealership, or the job on the vehicle is taking too long. I also work with online chats and emails. I was also responsible for helping customer with this computers and Dash electronic issues with vehicles
• Managed client records
• Set up client appointments
• Answered general questions
• Resolved customer information and complaints
• Responded to claim inquiries
Customer Service Representative
Sears Holdings - Round Rock, TX
May 2019 to January 2020
Sears Holdings include providing customers with great customer service experience, giving them a warm welcome making sure customers feel taken care of and in good hands. Having different responsibilities such as creating orders for customers that are having trouble with their appliances.
Helped customers solve their problems with their order if refunds are needed, tracking information, creating accounts, directing them to right departments, update customer information, take payments, make sales, products and warranties. Communicated with vendors regarding back order availability, future inventory and special orders Cultivated customer loyalty, promoted repeat customers and improved sales Provided information to customers regarding sears charge card and loyalty program and helped to open and activate new accounts
Answered constant flow of customer calls with up to 20 calls in queue per minute
Educated customers on promotions to enhance sales
Responded to customer requests for products, services and company information Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Contributed to company achieving and holding industry-leading customer service ratings
Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Receptionist
Temple Housing Authority - Temple, TX
September 2018 to February 2019
Working at Temple Housing Authority was wonderful experience to meet even more people in such great community. My job duties included; Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices Aggregated and prepared documentation and reports for office meetings, distribution and filing
Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping Processed payments and documented account changes for financial accuracy and transparency Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments Managed approximately 30 incoming call, emails and faxes per day from customers Personal Caregiver
Nurses Unlimited Inc
December 2017 to August 2018
TX
Working for Nurses Unlimited, Was pleasurable to help wonderful elderly people. My job duties included
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
Turned and positioned bed bound patients to prevent bedsores and maintain comfort levels Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client well being
Provided safe mobility support to help patients move around personal and public spaces
Provided basic grooming and hygiene assistance to patients, including bathing and dressing Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
Supervised daily activities and provided assistance when needed Worked to improve and enhance patient lives through effective and compassionate care Developed rapport to create safe and trusting environment for care Provided patients with the joy and laughter needed to get through long days Provided patients with transportation to and from doctor appointments
Managed housekeeping, mail, phone call and important health information for our patients
Education
Bachelor of Science in Business Administration And Management Prairie View A & M University - Prairie View, TX
June 2022
High School Diploma
Belton High School - Belton, TX
May 2014
Skills
• Telephone (4 years)
• Data entry (2 years)
• Collection
• Point of sale (1 year)
• Credit
• Credit card (1 year)
• Problem solving (3 years)
• Inspections
• Etiquette
• Patient care (1 year)
• Phone Etiquette (2 years)
• Laundry
• Senior Care
• Social media management
Additional Information
SKILLS Credit card processing Behavioral management Professional telephone Direct patient care
demeanor Cash drawer management
Computer proficient Point of sale knowledge
Good listening skills Refunds and exchanges
Data entry Identification checks
Money handling abilities Payment collection
Service standard compliance Computer knowledge
Creative problem solving Business processes and
Quick learner procedures
Meal planning and Property tours and inspections
preparation Telephone and email etiquette
Patient management
Contact this candidate