JONI

JARRELL

702-***-****

adzoph@r.postjobfree.com

Albany, NY 12203

CONTACT

Hardworking professional offers

demonstrated success in leading

teams and managing projects to

successful completion. Skilled in

problem-solving and conflict

resolution, with a strong focus on

customer service and satisfaction.

Proven track record of developing

and implementing successful

strategies to optimize performance,

increase efficiency, and improve

quality. Experienced in

budgeting,and financial

management.

CAREER OBJECTIVE

Shift Manager

Walgreens, Rensselaer, NY

Restaurant Food Server

Chris's cafe, Albany, NY

EXPERIENCE

September 2022 - July 2023

Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.

•

Established and maintained positive and professional employee relationships.

•

• Addressed customer complaints and resolved conflicts. Established strong relationships with vendors to secure competitive pricing deals.

•

• Trained and supervised new staff members.

Maintained knowledge of store products and services to make

• recommendations to customers.

• Promoted store specials and limited-time offers to customers. Ensured compliance with food safety regulations and quality standards.

•

Conducted daily walkthroughs of the store, identifying potential risks

• or hazards.

• Monitored stock levels and placed orders as needed. Assisted customers with product selection, providing exceptional service experience.

•

Monitored inventory levels and placed orders when necessary,

• ensuring stock availability at all times.

Resolved conflicts between employees or customers in a professional manner.

•

June 2021 - August 2022

Replenished supplies such as utensils, napkins, condiments., as needed.

•

Answered questions about menu selections, making

• recommendations as appropriate.

Provided excellent customer service through active listening and problem solving skills.

•

Accurately recorded orders and entered them into point-of-sale system quickly.

•

Provided attentive service throughout the meal to ensure customer

• satisfaction.

Performed side work duties such as stocking ice bins, refilling condiment containers.

•

Customer Service Manager

Walmart, East greenbush, New York

Assistant Manager

Dollar tree, Rensselaer, NY

Maintained professional attitude at all times when interacting with customers or team members.

•

• Greeted customers and provided friendly service in a timely manner. Processed cash payments accurately according to established procedures.

•

Ensured compliance with health and safety regulations by maintaining cleanliness standards in dining area.

•

October 2019 - September 2021

Managed customer service staff by communicating expectations and

• monitoring and analyzing results.

Interacted with customers to quickly handle escalated queries and complaints.

•

• Assisted customers with resolving service-related issues. Utilized problem solving techniques to quickly resolve escalated

• issues from customers.

• Oversaw all cashier's and cart pushers on front end

• Performed proper audits on tils to ensure cash accuracy January 2018 - September 2019

Helped oversee the daily operations of the store, managing staff and

• inventory.

Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.

•

Maintained accurate records of sales transactions using point-of-sale systems.

•

Performed administrative duties such as processing payroll

• information or managing employee benefits programs. Coordinated employee schedules according to staff availability and processed time-off requests.

•

Tracked store inventories and replenished products according to demand.

•

Resolved customer complaints quickly and effectively while

• maintaining a high level of professionalism.

Reported customer and employee accidents, injuries, and concerns for supervisor review.

•

Oversaw daily financial transactions and managed cash flow to suppport profitability.

•

EDUCATION

High School Diploma

Lebanon springs highschool, Lebanon, Ny

May 2006

SKILLS

• Cash Handling

• Payment Processing

• Opening and Closing Procedures

• Verbal and Written Communication

• Accurate Money Handling

• Inventory and Supply Management

• Delegating Work

• Reviewing Performance

• Job Assignments

• Directing Team Members

• Handling Customer Complaints

• Energetic and Enthusiastic

• POS Transactions

• Customer Experience Management

• Schedule Management

• Inventory Control

• Cash Drawer Balancing

• Dropping Safe Cash

• Scheduling and Coordinating

• Safe Balancing

• Problem-Solving Techniques

• Managing Cash Register

References available upon request

REFERENCES

Contact this candidate