Rain Sells

Customer Service& Hospitality

Virginia Beach, VA 23462

adzoou@r.postjobfree.com

+1-757-***-****

I would like to add I am a very hard worker, I have very great phone as well as email etiquette and I speak and write clearly and accurately with proper grammar. I have knowledge of computer applications, relevant software, and equipment and the ability to learn multitasking capabilities with ability to react quickly in a fast-paced environment. I have management skills as well and I do know how to lead a team.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Clerk/Night Auditor/Shuttle Driver

La Quinta Inns & Suites - Norfolk, VA

July 2019 to Present

• I communicate both verbally and written, with guest

• I multitask by Greeting and welcoming all guests approaching the Front Desk.

• I answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• I check-in guest and give a description on the amenities.

• I balance and prepare individual paperwork for closing

• I handle cash transactions as well as credit card.

• I also do the night audit shift

• I also drive shuttle to and from the airport.

• I work with synixis system as well

Driver

Amazon Flex - Chesapeake, VA

February 2017 to Present

I go into a warehouse load my car with packages, I then deliver the packages to the customers using my own vehicle. I am an independent contractor and use this for parttime work. Sales Associate

7-Eleven - Virginia Beach, VA

November 2019 to March 2020

• Provided prompt, efficient and courteous customer service

• Aided in maintaining a clean, customer-friendly environment in the store

• Rang customer sales on an electronic cash register

• Received cash from customers and gave correct change

• Performed all regular cleaning activities and other tasks that are included in job assignments

• Forecasted, ordered and stocked merchandise

Front Desk Clerk

La Quinta Inns & Suites - Virginia Beach, VA

September 2019 to November 2019

• I communicate both verbally and written, with guest

• I multitask by Greeting and welcoming all guests approaching the Front Desk.

• I answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

• I check-in the guest and give a description of the amenities.

• I balance and prepare individual paperwork for closing

• I handle cash transactions as well as a credit cards.

• I work with synaxis system as well

My reason for going to get a second job was because I truly needed the extra income I thought it would work because I was mainly 11 pm - 7 am and they hired me for 3 pm - 11 pm which is also what I applied for because I felt I could make that work. Then my GM goes out of time and I was put on 7 am - 3 pm which I explained because I sometimes can't get off right away or even for hours it may not be a good idea so I couldn't make it a lot of the times on time or even at all when I end up doing a double So I wrote an email and in it, I said if we can't be cool with My employer with whom I was employed with initially then that's just end. However, they have that I was terminated because I couldn't make it work with both jobs. Front Desk Clerk/Night Auditor

America's Best Value Inn - Norfolk, VA

January 2016 to February 2018

I check in the guest, answer phones, make reservations, check the grounds, check the rooms after the housekeepers, make phone calls on behalf of the company and I also check guest out. When it comes to night auditor I take all of the days paperwork and do the end of day reports. Server/Cashier

Denny's - Virginia Beach, VA

March 2014 to May 2017

I would welcome the guest, seat them, give them a menu. I would then take their drink orders and give them time to look over the menu while I prepared the drinks. Once I brought the drinks back I would then see if they were ready to order. If they were I would take the orders and put the orders into the POS system and while I waited on their food I would attend to other guests that I had previously or ones that were put in my section. Once the food was ready I would bring the food out to them, I would check on them not enough to annoy them but enough so that they know they are getting the best service. I also pre-bust during which I would bring the check. Once done I would accept the payment at the table and take it back cash it out and bring them their receipt with any change if applicable, or I would meet them at the register.

Doing this job was good because I could work it in between other jobs. Desk Clerk/Night Auditor

ROADWAY INN - Virginia Beach, VA

May 2013 to April 2016

I check in the guest, answer phones, make reservations, check the grounds, check the rooms after the housekeepers, make phone calls on behalf of the company and I also check guest out. When it comes to night auditor I take all of the days paperwork and do the end of day reports. Server/Cashier

Waffle House - Virginia Beach, VA

February 2000 to December 2012

I seated customers, gave them menus and took the beverage order. Then I would go put in the drink order, make the drinks bring them back and take the food order. Once they are ready to order I take their order and put it in. While the order is cooking I would go check on other customers as well as the ones who's order I just put in to make sure they have drinks. Once the food is ready I would bring it to the customers, I would re-check the drinks and let them enjoy their food. I did o back and check on them to remove dishes they were done with as well as ask if they wanted more drinks. Once they are close to finished I would ask if they wanted dessert and if not bring the check. If they did want dessert I would bring the check a few moments after I have given them the dessert. Once they are done eating I would cash them out and thank them and ask them to come again. Sales Associate/Cashier

7-Eleven - Chesapeake, VA

February 2007 to April 2009

• I greeted and the customers

• I maintained a clean, customer-friendly environment

• I operated the register.

• Received cash from customers and gave correct change

• Performed all regular cleaning activities and other tasks that were included in job assignments

• Forecasted, ordered and stocked merchandise

• Checked-in merchandise deliveries from vendors

• Recruited, trained and developed staff

• Develop strong vendor relations

• Maximize sales and profits

• Identified and resolve sales obstacles

• Managed and maintained proper inventory levels and controls Education

Associate in Business and Computer Science

University of Phoenix-Online Campus

February 2013 to December 2016

Diploma in General

Emerald High School - Greenwood, SC

September 1994 to May 1996

Skills

• Customer Service Skills (10+ years)

• Communications (10+ years)

• training (7 years)

• Cash Handling (10+ years)

• fast learner (10+ years)

• Sales (8 years)

• Management (7 years)

• Receptionist (10+ years)

• Marketing (3 years)

• Front Desk (10+ years)

• Upselling (8 years)

• Customer Service (10+ years)

• Restaurant Experience (10+ years)

• Supervising Experience (7 years)

• Shift Management (7 years)

• Communication Skills (10+ years)

• Delivery Driver Experience (3 years)

• Night Audit (10+ years)

• Shuttle Driving

• Guest Services

• JavaScript

• Laundry

• Java

• Computer Science

• HTML5

• English

• Microsoft Excel

• Time management

• Microsoft Office

• Microsoft Word

• Typing

• Live chat

• Human resources

• Microsoft Access

• Computer networking

• Epic

• Computer literacy

• Windows

• VPN

• Telemarketing

• Computer skills

• Salesforce

• Cold calling

• Leadership

• Linux

• Help Desk

• Supply chain (3 years)

• Logistics (3 years)

• Hotel experience

• Hotel experience

• Order fulfillment

• Data collection

• Operating Systems

• LAN

• Basic math

• Driving

• GPS

Certifications and Licenses

Driver's License

July 2019 to February 2025

• Driver's license

• Driving for 26 years since 15

• Only 1 speeding ticket 45 in 35 July 2017 (which honestly I should have fault because I was going down hill and my speedometer said 42 but I digress)

• +1 point

• No tickets since July 2017

• Only 2 No fault Accident someone backed into me very hard, second one my car was parked in a parking lot and it was hit no other accidents.

Food Handler Certification

Non-CDL Class C

Assessments

Front Desk Agent (Hotel) — Highly Proficient

March 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Sales skills — Proficient

December 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

February 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Customer focus & orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front desk agent (hotel) — Highly Proficient

August 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Highly Proficient

Filing & organization — Proficient

September 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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