Customer Service Front Desk
Resume:
Rain Sells
Customer Service& Hospitality
Virginia Beach, VA 23462
**************@*****.***
I would like to add I am a very hard worker, I have very great phone as well as email etiquette and I speak and write clearly and accurately with proper grammar. I have knowledge of computer applications, relevant software, and equipment and the ability to learn multitasking capabilities with ability to react quickly in a fast-paced environment. I have management skills as well and I do know how to lead a team.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk/Night Auditor/Shuttle Driver
La Quinta Inns & Suites - Norfolk, VA
July 2019 to Present
• I communicate both verbally and written, with guest
• I multitask by Greeting and welcoming all guests approaching the Front Desk.
• I answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• I check-in guest and give a description on the amenities.
• I balance and prepare individual paperwork for closing
• I handle cash transactions as well as credit card.
• I also do the night audit shift
• I also drive shuttle to and from the airport.
• I work with synixis system as well
Driver
Amazon Flex - Chesapeake, VA
February 2017 to Present
I go into a warehouse load my car with packages, I then deliver the packages to the customers using my own vehicle. I am an independent contractor and use this for parttime work. Sales Associate
7-Eleven - Virginia Beach, VA
November 2019 to March 2020
• Provided prompt, efficient and courteous customer service
• Aided in maintaining a clean, customer-friendly environment in the store
• Rang customer sales on an electronic cash register
• Received cash from customers and gave correct change
• Performed all regular cleaning activities and other tasks that are included in job assignments
• Forecasted, ordered and stocked merchandise
Front Desk Clerk
La Quinta Inns & Suites - Virginia Beach, VA
September 2019 to November 2019
• I communicate both verbally and written, with guest
• I multitask by Greeting and welcoming all guests approaching the Front Desk.
• I answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• I check-in the guest and give a description of the amenities.
• I balance and prepare individual paperwork for closing
• I handle cash transactions as well as a credit cards.
• I work with synaxis system as well
My reason for going to get a second job was because I truly needed the extra income I thought it would work because I was mainly 11 pm - 7 am and they hired me for 3 pm - 11 pm which is also what I applied for because I felt I could make that work. Then my GM goes out of time and I was put on 7 am - 3 pm which I explained because I sometimes can't get off right away or even for hours it may not be a good idea so I couldn't make it a lot of the times on time or even at all when I end up doing a double So I wrote an email and in it, I said if we can't be cool with My employer with whom I was employed with initially then that's just end. However, they have that I was terminated because I couldn't make it work with both jobs. Front Desk Clerk/Night Auditor
America's Best Value Inn - Norfolk, VA
January 2016 to February 2018
I check in the guest, answer phones, make reservations, check the grounds, check the rooms after the housekeepers, make phone calls on behalf of the company and I also check guest out. When it comes to night auditor I take all of the days paperwork and do the end of day reports. Server/Cashier
Denny's - Virginia Beach, VA
March 2014 to May 2017
I would welcome the guest, seat them, give them a menu. I would then take their drink orders and give them time to look over the menu while I prepared the drinks. Once I brought the drinks back I would then see if they were ready to order. If they were I would take the orders and put the orders into the POS system and while I waited on their food I would attend to other guests that I had previously or ones that were put in my section. Once the food was ready I would bring the food out to them, I would check on them not enough to annoy them but enough so that they know they are getting the best service. I also pre-bust during which I would bring the check. Once done I would accept the payment at the table and take it back cash it out and bring them their receipt with any change if applicable, or I would meet them at the register.
Doing this job was good because I could work it in between other jobs. Desk Clerk/Night Auditor
ROADWAY INN - Virginia Beach, VA
May 2013 to April 2016
I check in the guest, answer phones, make reservations, check the grounds, check the rooms after the housekeepers, make phone calls on behalf of the company and I also check guest out. When it comes to night auditor I take all of the days paperwork and do the end of day reports. Server/Cashier
Waffle House - Virginia Beach, VA
February 2000 to December 2012
I seated customers, gave them menus and took the beverage order. Then I would go put in the drink order, make the drinks bring them back and take the food order. Once they are ready to order I take their order and put it in. While the order is cooking I would go check on other customers as well as the ones who's order I just put in to make sure they have drinks. Once the food is ready I would bring it to the customers, I would re-check the drinks and let them enjoy their food. I did o back and check on them to remove dishes they were done with as well as ask if they wanted more drinks. Once they are close to finished I would ask if they wanted dessert and if not bring the check. If they did want dessert I would bring the check a few moments after I have given them the dessert. Once they are done eating I would cash them out and thank them and ask them to come again. Sales Associate/Cashier
7-Eleven - Chesapeake, VA
February 2007 to April 2009
• I greeted and the customers
• I maintained a clean, customer-friendly environment
• I operated the register.
• Received cash from customers and gave correct change
• Performed all regular cleaning activities and other tasks that were included in job assignments
• Forecasted, ordered and stocked merchandise
• Checked-in merchandise deliveries from vendors
• Recruited, trained and developed staff
• Develop strong vendor relations
• Maximize sales and profits
• Identified and resolve sales obstacles
• Managed and maintained proper inventory levels and controls Education
Associate in Business and Computer Science
University of Phoenix-Online Campus
February 2013 to December 2016
Diploma in General
Emerald High School - Greenwood, SC
September 1994 to May 1996
Skills
• Customer Service Skills (10+ years)
• Communications (10+ years)
• training (7 years)
• Cash Handling (10+ years)
• fast learner (10+ years)
• Sales (8 years)
• Management (7 years)
• Receptionist (10+ years)
• Marketing (3 years)
• Front Desk (10+ years)
• Upselling (8 years)
• Customer Service (10+ years)
• Restaurant Experience (10+ years)
• Supervising Experience (7 years)
• Shift Management (7 years)
• Communication Skills (10+ years)
• Delivery Driver Experience (3 years)
• Night Audit (10+ years)
• Shuttle Driving
• Guest Services
• JavaScript
• Laundry
• Java
• Computer Science
• HTML5
• English
• Microsoft Excel
• Time management
• Microsoft Office
• Microsoft Word
• Typing
• Live chat
• Human resources
• Microsoft Access
• Computer networking
• Epic
• Computer literacy
• Windows
• VPN
• Telemarketing
• Computer skills
• Salesforce
• Cold calling
• Leadership
• Linux
• Help Desk
• Supply chain (3 years)
• Logistics (3 years)
• Hotel experience
• Hotel experience
• Order fulfillment
• Data collection
• Operating Systems
• LAN
• Basic math
• Driving
• GPS
Certifications and Licenses
Driver's License
July 2019 to February 2025
• Driver's license
• Driving for 26 years since 15
• Only 1 speeding ticket 45 in 35 July 2017 (which honestly I should have fault because I was going down hill and my speedometer said 42 but I digress)
• +1 point
• No tickets since July 2017
• Only 2 No fault Accident someone backed into me very hard, second one my car was parked in a parking lot and it was hit no other accidents.
Food Handler Certification
Non-CDL Class C
Assessments
Front Desk Agent (Hotel) — Highly Proficient
March 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Sales skills — Proficient
December 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
February 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
August 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Highly Proficient
Filing & organization — Proficient
September 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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