Customer Service Patient Care

DAVID NOUMAN

Jacksonville, Florida 201-***-****

*******@****.***

EXPERIENCE

UF Health: Sitter: Start 01/23/2023-Currently employed

Supervising patients and providing compassionate care before and after treatment and during long residential stays

Coordinating with doctors and nursing with patient care

Monitor vital signs

Assist with basic needs

Constant supervision of all time

TD Bank: Customer Experience Coordinator: Start Date 10/4/2021-7/21/2022

Teller transactions

Recommending appropriate product and services relating to customers spending and savings

Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close personal deposit accounts, debit card/credit issue, regulation E, mobile and online banking

Making referrals and leads

Legendary customer service

Responsible for performing and reaching individual SR goal

Excellent communication skills with the ability to concise, clear and consistent

Opening and closing procedures, locking draw, box in balance, fast counting, good multitasker

Sales/Stock Associate: Wine & Whiskey Cellars (March 3rd 2015- July 11th 2022)

Maintained records related to sales, returns and inventory availability.

Maintained organized, presentable merchandise to drive continuous sales.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Prepared cash deposits up to $8,000 with zero discrepancies.

Trained and developed Sales/Stock in company processes, product knowledge, customer service and selling techniques.

Manage overall day to day operations of the store including hiring, inventory, marketing sales, reviewing, primary key holder and employee scheduling.

Client Advisor: Giorgio Armani (Armani Exchange)

Responsible for delivering A X shopping to each client and upholding the highest level of service

Sell productively while meeting or exceeding the minimum sales per hour goal set as per company policy

Greet and acknowledge clients with a friendly and engaging attitude

Assess clients’ needs by listening to their cues and recommending products that fit their personal style

Educate clients on product knowledge

Working collectively as a team to create a shopping experience that exceeds the client’s expectation

Maintain a clean and organized sales floor that meets both visual and operational standards

Adhere to loss prevention guidelines and deter shoplifting by providing excellent customer service

Maintaining a continued sales goal every week ($5,000-10,000)

Sales Associate: Codis Group INC

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Maintained organized, presentable merchandise to drive continuous sales.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Applied security and loss prevention training toward recognizing risks and reducing store theft.

Maintained records related to sales, returns and inventory availability.

Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Tracked stock using company inventory management software.

Supported efficient and timely replenishment of sales floor merchandise.

Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.

Driver: Amazon

Checked in with dispatch service and updated with current location.

Loaded and secured items in trucks to avoid damage to parcels during delivery.

Updated personal logs and business tracking documents accurately and according to schedule requirements.

Generated consistent referrals and repeat business by providing friendly and fast service.

Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Delivered goods and products to customer on time and in excellent condition.

Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.

Coordinated efficient merchandise loading and unloading to keep up with tight schedules.

Coordinated efficient routes to avoid delays and optimize schedules.

Worked directly with customers to assess quality issues, including damage and incompleteness of orders.

Package Loader: UPS

Lifted and slid packages weighing up to 50-70 pounds on conveyor belts to transport items.

Verified contents of inventory loads against shipping papers.

Loaded and strapped shipments into place on trucks.

Physical Therapy Intern: Excel Physical Therapy

Prepared and applied ultrasound machines, hot/cold packs, and weight cuffs to patients

Assisted two Physical Therapists to initiate different patient care plans in outpatient setting.

Communicated with physicians to provide updates on patient care.

Assessed treatment plans and made adjustments as needed for maximum benefits.

Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.

Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.

EDUCATION

Warren County Community College

Associates degree in General Science (Graduated in 2018)

Kean University

Bachelors in Exercise Science

Graduated with 3.89 GPA

Dean's List since 2018-2020

Keiser University- Jacksonville currently enrolled in Radiology program

SKILLS

Stocking and Replenishing

Merchandising Knowledge

Sales

Point of Sale Knowledge

Exceptional Customer Service

Cash register operation

Shipment processing

Merchandising understanding

Excellent people skills

Client Service

Relationship building

Problem-solving skills

Cash Handling

Product promotions

Multi-tasking strength

Healthcare knowledge

Certification:

Certified Temporary Nursing Aid

CPR Certified

BLS Certification

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