Tonya Linear

Maryville, TN *****

adzonx@r.postjobfree.com

+1-865-***-****

Hard working customer service representative

Maryville, TN 37801

I am reliable and hard working, also great with computers and customer service! Authorized to work in the US for any employer

Work Experience

CSR 2

Firstsource Healthcare - Remote

January 2023 to Present

I deal with the providers and there claims and appeals Customer Service Representative (CSR)

Everise work from home - Maryville, TN

October 2021 to Present

Inbound Calls for a Health Care Insurance

• Performed data entry for customer information

• Managed client records

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

CSR - Customer Service Representative

TruGreen - Flint, MI

April 2021 to Present

• Performed data entry for customer information and orders

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Answered general questions

• Answered calls from customers and clients

• Resolved customer information and complaints

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions Fundraiser

FLS Connect - Phoenix, AZ

December 2020 to Present

I call people through Republican National Committee to get them pledge or donate money Customer Service Representative

Customer Service Representative - Knoxville, TN

January 1996 to January 2004

Answered phones, data entry, scheduling, trouble shooting. Customer Service Representative

Education

High school diploma

Heritage High School - Maryville, TN

September 1989 to May 1993

Skills

• Account Management

• Cold Calling

• Computer Operation

• Data Entry (10+ years)

• Live Chat

• Order Entry

• Sales

• Salesforce

• Help Desk

• Negotiation

• Technical Support

• Inside Sales

• Upselling

• SAP

• Presentation Skills

• Business Development

• Sales Management

• B2B Sales

• Troubleshooting

• Pricing

• Microsoft Windows

• VPN

• Microsoft Outlook

• Merchandising

• Computer Networking

• CRM Software

• Project Management Assessments Customer Focus & Orientation -- Highly Proficient August 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Customer Service -- Familiar August 2020 Identifying and resolving common customer issues. Full results: Familiar Basic Computer Skills: PC -- Completed August 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Completed August 2020 Influencing and negotiating with customers. Full results: Familiar Work Style: Reliability -- Expert August 2020 Tendency to be dependable and come to work. Full results: Expert Call Center Customer Service -- Familiar August 2020 Applying customer service skills in a call center setting. Full results: Familiar Verbal Communication -- Proficient August 2020 Speaking clearly, correctly, and concisely. Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Network Support

• Fundraising

• Active Directory

• Remote Access Software

• Microsoft Windows Server

• Operating Systems

• Desktop support

• Conflict management

• Analysis skills

• Microsoft Excel

• Microsoft Office

• Leadership

• Research

• Marketing

• Microsoft Word

• Customer Support

• CSR (10+ years)

• Citrix

• Load Balancing

• TCP

• TCP/IP (3 years)

• Mac OS

• iOS

• Medical terminology

• Microsoft Exchange

• ServiceNow

• DNS

• Typing

• Documentation review

• ICD-10

• Google Suite

• LAN

• Continuous improvement

• WAN

• DHCP

• System Administration

• Microsoft SQL Server

• Network Firewalls

• PowerShell

• VoIP

• SQL

• PHP

• VMWare

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