EVE GLUCK

Williston Park, NY 347-***-**** adzono@r.postjobfree.com linkedin.com/in/evegluck

Administrative/Executive Assistant

SUMMARY

Senior Administrative assistant professional with 15+ years of experience across multiple industries demonstrated success in providing exceptional customer care while delivering solid administrative support. Strong commitment to excellence which has been consistently recognized by both customers and employers. Possess clerical skills, problem-solving, solid work ethic, organizational skills, and ability to handle conflicts that will serve as a backbone to any office setting.

COMPETENCIES

• Customer Service • Data Management

• Calendar & Schedule Management • Phone Skills

• Meeting Minutes • Travel management

• Expenses & Basic Accounting • Purchase Order & Invoicing,

EXPERIENCE

EXECUTIVE ASSISTANT TO CEO/RECEPTIONIST July 2023 - present

NGL GROUP INSURANCE

Professional Independent Insurance Agency in business for over 50 years

Manage Calendar and travel itineraries. Answers and creates emails on Outlook and Gmail. Update and create Excel worksheets and Word documents: meeting agendas, memos, etc. Assist with event coordination. Answer phone calls on a multi-line answering system. Manage personal and business credit card accounts. Manage multiple website accounts. Assist with insured phone calls. Enter data into insurance website. Prepare outgoing and distribute incoming mail.

OFFICE MANAGER

CONTEMPORARY DENTAL IMPLANT CENTRE Oct 2021 – June 2023

Dental Implant practice with 6 locations in NY.

Coordinate all office matters including phone calls, appointments, follow-ups, checking in patients, typing treatment estimates, and presenting it to patients, collecting money, scanning in all patient notes, inserting all treatments into patients' profiles checking each procedure off as it goes on, sending prescriptions, entering data to all appropriate sources i.e., google sheets, excel sheets, dentistry software, providing patients with claim forms to present to their insurance provider. Managing employees’ schedules. Handling all complications and complaints that may arise internally or externally.

Manage office tasks such as calls, appointments, patient follow-ups, treatment estimates, payments, note scanning, prescription sending, data entry, and claim form provision. Keep employees’ schedules. Address any issues or complaints that may arise internally or externally.

• Converted 40% more Treatment Estimates to Treatment Plans resulting in more revenue for the practice.

• Utilized strong communication skills to explain procedures and treatment plans to patients and their families building trust and confidence in the organization

• Demonstrated exceptional problems solving skills in resolving billing issues and disputes with insurance providers to ensure timely and fair reimbursement.

• Resolved several issues of dental malpractice providing the patient with support and addressing it with professionalism and empathy in a way to maintain the practice’s high-quality reputation.

Received Five stars recommendations from doctors I have worked for, scroll down LinkedIn profile to see it.

OFFICE COORDINATOR Mar 2021 - Oct 2021

DODDS AND EDER (Temp)

Dodds & Eder is an award-winning high-end landscaping design and maintenance firm.

Handled office tasks such as phone, email, mail, invoicing, landscaping schedules, and data entry in QuickBooks. Record meeting minutes, distribute weekly programs, and reconcile sales commissions.

The CEO, Jonathan Darbee, can be called for referrals.

CAREER BREAK Aug 2019 - Feb 2021

During this time, I was laid off due to my position being eliminated. I spent time volunteering at a local school, provided childcare, and self-learning. Re-entered the work force as soon as possible in that job market.

INTERPRETER/TRANSLATOR

BOCES LANGUAGE PROGRAM AND ASSESSMENT SERVICES Jan 2010 – 2019

BOCES is a public organization that was created by the New York State Legislature to provide shared educational programs and services to school districts.

Interpreted for Spanish/Portuguese speakers in educational settings. Translated official documents, sat on IEP committee, and translated information from professionals to parents (e.g., psychologists, therapists, teachers).

• Guided three-way telephonic interpretation. Liaised between the IEP committee and parents in communicating student’s needs, progress and test results. Established trusting relationships with children, parents, and professionals exhibiting strong interpersonal and communications skills.

• Provided interpretation services for the 56-component school district in Nassau County and was recognized for being highly skilled and resourceful professional.

Real Estate Salesperson 2014-2017

Keller Williams and Douglas Elliman 3 Years

Sold 13 homes.

Received 5 stars reviews from clients, attached to LinkedIn profile.

DEVACHAN HAIR & SPA SALON Jun 2000 - Jan 2010

High-end hair salon and spa specializing in curly hair with more than 15 hair stylists, and over 30 employees.

ADMINISTRATIVE ASSISTANT Sep 2006-Jan 2010

Provided admin support for hair product manufacturing. I managed calendars for CEO and 15 stylists, National and International travel arrangements, Itineraries, supplies management, and drafted correspondence. Verified orders and invoices, handled accounting tasks like A/P and A/R, and entered data.

• Acted as the initial voice and face of the organization for the first line of communication.

• Successfully learned how to use newly installed software and taught staff.

• Entered all inventory into the new system.

PURCHASE SPECIALIST Jun 2003- Sep 2006

Verified purchase of orders and invoices. Placed orders for all products to retail at the salon and internally used products. Uploaded them into the system. Updated and coordinated inventory. Performed product research for ideal items that clients would want to buy.

• Reduced hair product inventory purchase cost by 30%, resulting in significant savings for the company.

• Collaborated with the sales team to increase product sales by 25%, exceeding sales targets and boosting company revenue.

• Fostered strong relationships with vendors, negotiating favorable terms and pricing to benefit the company.

RECEPTIONIST 2000-2003

Performed all Front desk Duties including booking appointments, sales, operated multi-line phone system, managed client expectations. Checked in clients, checked out clients.

Increased customer satisfaction rating by providing strong professional support.

EDUCATION

Bachelor of Psychology Degree West Sao Paulo, Brazil

Languages: Spanish: Fluent Portuguese: Native speaker

Computer Skills: Microsoft Outlook: proficient Word: Proficient Excel: Basic

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