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Customer Service Product Support

Location:
Atlanta, GA
Posted:
September 13, 2023

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Resume:

Alekya Nagaraju Annamaraju

EXPERIENCE SUMMARY

Middleware Engineer with 4 years of experience. Primary experience with Middleware products such as IBM MQ, API Connect. Thorough documentation and customer service skills to provide Middleware support for application teams. Willingness and ability to quickly adapt to new environments and learn new technologies.

Roles and Responsibilities:

•Configured MQ Objects like Queue Managers, Remote Queues, Local Queues and Queue Aliases.

•Ability to administer the message objects associated with all Web Sphere MQ objects such as Queues, Process Definitions, Channels and Listeners.

•Creating new MQ Objects and troubleshooting the issues

•Giving Authorizations to the MQ objects as per the Request

•Build the MQ Queue Manager on the newly installed server and deployed the MQ objects.

•Worked on MQ installations and configurations.

•Hands on experience in Installation and Migration of MQ software versions 7,8 and 9 along

with fix packs and support packs using rpm utility.

•Worked with Application teams to resolve the issues.

•Created and modified MQ objects such as Channels and queues.

•Experience in creating the PUB/SUB related Topics and Subscriptions, setup the configuration as the business requirements.

•Implemented distributed queuing client/server architectures and configured MQ.

•Renew, replace, revoke SSL certificate on channel level as well as queue manager level.

•Worked as well as troubleshot SSL related issues.

•Provide authorization to the users like channel authentication, request/reply to setup.

•Hands on experience in MQ Series triggering and distributed queuing.

•Monitoring of the queues, channels which needs to be up 24x7 for business-critical applications and supporting clients.

•Day-to-day administration and maintenance of the Web sphere MQ (including queue managers and all interconnecting channels in our servers).

•Should be able to administer the product using the GUI (WebSphere MQ Explorer) as well as from the command line.

•Problem determination using log files.

•Configured the BOQ based on application requirement.

•Troubleshooting MQ Issues and providing RCA to them.

•Checking the MQ related logs and FDC files to find the base reason of the issue.

•Worked with RFHUTILC and MQMONNTP tools to administer the queues and Qmanagers.

•Hands on experience in Problem determination and Trouble shooting.

•Performing Problem Management, Incidents, and Change management for the tickets raised by the client.

•Perform required queue manager health checks after changes.

•Expertise in troubleshooting critical production issues and getting them resolved quickly.

•Trained team members on WebSphere MQ Product support.

•Having good documentation skills and able to create and maintain the documentation of all

installation and configuration processes related Web Sphere environment.

•Ability to work on my own and clearly communicate issues to development team and

management.

•Performed version as well as iFix as well as firmware upgrade on API as well as DataPower.

•Worked on upgrade on API, Creating OIDC in API.

•Created Catalog, Ldap user registry, Provider organization as well as Consumer Organization.

•Adding members to Catalog.

•Created OIDC as per the requests.

•Performed APIC health checks.

•Trained team members on API Connect Product support.

•Raised as well as worked on IBM PMR cases related to API.

•Raising/ reverting/revoking DigiCert certificates for API.

•Performed the docker status Kubernetes ETDC are working or not.

•Proven ability in quick understanding and learning of new technologies and their application in business solutions.

•Worked with 24x7 Production control support.

KEY SKILLS:

Software: IBM WebSphere MQ, API Connect.

Tools: IBM WebSphere MQ 6.x/7.x/8.x/9.x, VCOM, MISP, APIC, RFHUTILC, MQMONNTP.

Operating system Windows, Linux, iSeries, Mainframes.

Monitoring Tools: BMC-Remedy, ServiceNow(ITSM)

EDUCATION

Bachelor of Technology from Aurora Engineering College (JNTU Hyderabad) 2012-2016

CERTIFICATIONS

MuleSoft certified developer Level-1

WORK EXPERIENCE

Worked as WMQ/APIC Admin in HCL Technologies Ltd

Project: HCL TECHNOLOGIES LTD (IT – Services)

Title : CIS-Integration Role : WMQ/APIC Administrator

Client : Volvo Information Technology

Responsibilities

•Creating the Queues, and providing the dumb of the queue to the Application team per the request

•Providing the Authorizations to the MQ objects per the request

•Start/Stop message flows.

•Configured Web Sphere MQ Queue Managers, Queues, and Channels etc.

•Monitoring and maintenance of Queue Managers, Queues, Channels and Listeners

•Created MQ objects on local and remote MQ servers.

•Enabled Triggering on MQ Queues

•Configured and implemented Distributed Queuing on Client/Server architectures.

•Created Channels to connect from WebSphere MQ Client to WebSphere MQ Server.

•Created and modified MQ objects such as Channels and queues.

•Worked with Queue manager Alias while implementing the multi hopping setup.

•Performed Administration tasks using MQSC commands.

•Extensive experience on configuration and monitoring MQ Listeners, channel initiators, and Trigger.

•Problem determination using log files.

•Monitors, MQ Log files and Dead Letter Queue.

•Active participants in monitoring the middleware and perform daily on call tasks (checking error logs, fail over queues, System Logs, backed out messages) to maintain a healthy system.

•Having good documentation skills and able to create and maintain the documentation of all

installation and configuration processes related Web Sphere environment.

US Work Authorization Status: H4EAD

Email: adzon0@r.postjobfree.com

Contact information:+1-682*******

Location:Atlanta,GA



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