Rachel Pollock

Bartender and Shift Leader

*** * ****** ******

Lakeland, FL 33801

386-***-****

adzomg@r.postjobfree.com

Energetic Bartender with over 9 years of experience in the food and beverage industry. Adept at handling stressful situations with courtesy and professionalism. Strong multitasker who thrives in hectic, high-pressure work environments. Prior work as a Restaurant Manager, Server, and Dishwasher.

EXPERIENCE

Bartender - TA Slammers - Lakeland, FL

March 2020 to July 2023

●Listening to customers to determine beverage preferences, making recommendations, and taking/serving drink orders.

●Checking identification to ensure customers are the legal age to purchase alcohol.

●Upholding safety standards during shifts, maintaining opening and closing procedures, working solo shifts

Kitchen Manager - Black & Brew Coffee House & Bistro - Lakeland, FL

September 2018 to March 2020

●Cooked and served food and meals in accordance with planned menus, recipes, portions, temperature control procedures and facility policies

●Ensured food preparation quality and food appearance

●Maintained cleanliness of production and service areas

Kitchen Supervisor - Norma’s Plant City Cuban Sandwich Shop - Plant City, FL

November 2017 to September 2018

●Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering

●Ensured food preparation quality and service, food appearance and cleanliness of production and service areas

●Collaborated with Executive Chef in the production and service of specialty food/drink during large-scale private dinners

Server - BEEF 'O' BRADY'S - Lake City, FL

December 2014 to November 2017

●Bussed, cleared, cleaned and set tables in an organized and efficient manner

●Consistently provided professional, friendly and engaging service

●Assisted in cashiering and Point of Sale (POS) system procedures during busy hours

EDUCATION

HIGH SCHOOL DIPLOMA - Lakeland Grace Academy - Lakeland, FL

August 2010 to March 2015

SKILLS

●ServSafe Certification, POS, money handling

●9+ years Private Events, Customer Service, Multitasking, Problem Solving, Time Management, Teamwork, Communication

●2+ years Bartending, Fast-paced Work Environment, Adaptability, Problem Sensitivity, Critical Thinking, Communication

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