Customer Service Team Member

Robert Williams

**** ****** ***. *******, ** ****3 *******@*****.***

Phone Number: 256-***-****

Summary

● Willing to take on additional responsibilities and challenges

● Works effectively as a team member

● Strong attention to detail, customer service and listening skills, highly motivated, creative and flexible

● Possess effective planning, organizational, communication, presentation and interpersonal skills

Work Experience:

William’s Detail Shop and Car Sales Gadsden, AL December 2001-Present

● Hand wash & wax vehicles

● Vacuumed and shampoo carpets

● Clean engines, tires, Under carriages, and other components

● tune-ups on vehicles including oil changes, brake and starter replacements, checking fluid levels, replacing spark plugs, batteries, and lights

● Ability to use tools such as wrenches, screw drivers, socket wrenches, ratchet sets, engine jacks, diagnostic tools and much more

AC Duct Cleaning/ DWD Enterprise June 2022 -July 2023

● Inspect duct work, checking all access points condition to determine which cleaning technique is best suited

● Remove ducts

● Vacuum ducts a clean all vent covers

● Using a special machine, clean inside ducts

● Sweep, vacuum and wipe clean work areas

Storeroom Attendant/ Koch’s Food-January 2020-August 2021

● Familiarity with several different computer programs was necessary to clock in and out, receive and issue items in the storeroom.

● Keeping record of parts and tools issued out.Forklift usage.

● Maintaining a safe and clean work environment

● Common knowledge of where parts are located to ensure quick response time

● Keeping parts room locked on breaks and unlocking in timely manner

● Ability to take detailed messages from callers, managers, co-workers, and delivery personnel Storeroom Attendant/Goodyear Gadsden February 2016-January 2020

● Receive, store, and issue tools and equipment.Forklift usage.

● Keep record of tools issued or returned by workers

● Store items in bins or shelves according to identifying information

● Maintain records and familiarity with computer without manager’s supervision

● Visually inspect tools or equipment for damages or defects

● Clean storeroom and maintain safe environment

● Operated forklift inside store room and on shipping dock receiving goods Specimen Processor/ Drugscan Inc. Gadsden, AL February 2011-June 2015

● Collected urine specimens for evaluation.

● Match laboratory requisition forms to specimen tubes.

● Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

● Package, label, ship, daily specimen collections, keep record of inventory on hand, order supplies when needed.

● Stock supplies in the storage room according to type, style, size, colors. Rotate according to dates.

Education

● Graduated from Gadsden High School May 1999

● Four years of college studying Criminal Justice at the University of Mississippi. July 1999-December 2002

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