Remote Customer Service and Admin Professional
Resume:
MARY L. ALVERSON
Contact
*************@*****.***
Garwood, NJ 07027-1321
Career Objective
Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Experience
FOUNDER/CEO
THE REAL PIT BULL, INC, NONPROFIT CORPORATION — Garwood, NJ
Jan 1997 - Present
Oversee all operations of the organization; Project management; Light bookkeeping; Create all content using highly professional written communication for articles and blogs; Organize, schedule and manage board meetings as well as keep minutes; Fundraising; Manage all content and updates for website via WordPress; Manage social media platforms; Create and manage email campaigns via VerticalResponse; Manage doner information and supply donation receipts; Organize, file and maintain all articles of incorporation; Responsible for researching regulations regarding operation of 5013c nonprofit organizations and ensuring the corporation adheres to these regulations in all its affairs; Monitor and respond to local and state legislative alerts that may affect the corporation and its affairs; Responsible for all yearly business filings with the state of NJ; Canine behavior counseling for clients; Dog training classes for clients; Organize & teach lectures & workshops
ADMINISTRATIVE ASSISTANT
GUTSTER TOOLS, LLC — Morristown, NJ
Apr 2021 - Dec 2022
Primary Role: Administration; Supported executive with all aspects of managing and running Gutster Tools as well as 5 other startups; Provided administrative support on all levels; Light bookkeeping & month-end profit & loss analysis for 2 companies; Billing; Collections; Social Media; Created Standard Operating Procedures (SOPs) documents; Manage deadlines for month-end reporting; CRM management; Create and manage SharePoint files for 6 companies; All aspects of customer service related to sales and product support; Create and update Shopify and WordPress websites for 3 companies; Logistics including international shipments; Manage Amazon Seller Central & Fulfilled by Amazon Store – troubleshoot, analyze reports, manage inventory; File paperwork for new LLCs in New Jersey with the state; Set up and manage Office 365 Business email and accounts; Set up video conferencing for executive as well as schedule appointments; Prepared detailed reports, documents, and presentations as part of administrative support; Required to pivot and change direction and follow through with new tasks on a regular basis
OWNER/OPERATOR
PAWSITIVE ENERGY CANINE CONSULTING LLC — Garwood, NJ
Feb 2015 - Jan 2021
Light Bookkeeping; Manage all content and updates for website via GoDaddy Managed WordPress; Client Acquisition; Customer Service; Responsible for all yearly business filings with the state of NJ; Diagnose dog behavior problems & create behavior modification plans for clients which requires communication and teaching skills; Aid clients in the implementation of training and behavior plans; Organize & teach lectures & workshops; Organize classes; responsible for creating curricula as well as classroom management & instruction
ACCOUNTS PAYABLE & ACCOUNTS RECEIVABLE CLERK
PAMARCO GLOBAL GRAPHICS — Roselle, NJ
Oct 2007 - Feb 2015
Administrative Support to Vice President & CEO; Entered all accounts payable invoices; Cut and mailed checks for vendors; Entered timecards for employees in multiple plant locations; Handled vendor inquires on payments made and to be made; Answered all incoming calls on 10-line phone system; Compiled and formatted Word documents for company board members; Responsible for billing of invoices for customer orders for 7 different plants; Handled all office filing; Kept track of office supply inventory and ordered new supplies; Maintained office equipment such as copiers and fax machines by ordering supplies and creating service appointments; Maintained company directory.
BOOKKEEPER & ADMINISTRATIVE ASSISTANT, VICE PRESIDENT
BIG DADDY MUSIC DISTRIBUTION — Kenilworth, NJ
Aug 2004 - Oct 2007
Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software; Read and analyzed incoming memos, submissions, and reports in order to determine their significance and plan their distribution for the president, vice president and all employees; Management systems and performed basic bookkeeping work; Performed general office duties such as ordering supplies, maintaining records; Statement reconciliation; Customer service; Billing using D2K software; Entering purchase orders using D2K software; Downloading & uploading orders and processing invoices via EDI & Trusted Link software; High volume data entry; Responsible for 5-line phone system; Cash receipts, credit and debit processing; Collections
CASE CLERK
NEW JERSEY STATE JUDICIARY — Elizabeth, NJ
Dec 1999 - Oct 2000
Thorough understanding of records policies and procedures; Data entry; Preparation of new case folders, and preparation of court paperwork for judges & counselors; Drafted proposed findings of fact and conclusions of law in care and protection cases; Conducted research; Assisted in a case management projects
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATES DEGREE PSYCHOLOGY
Jan 2003 UNION COUNTY COLLEGE — Cranford, NJ
Skills
Proficient in Shopify, Amazon Seller Central & FBA, and SharePoint
Microsoft Office 365: including Excel, PowerPoint, Word for creating detailed reports, documents, and
Presentations.
Skilled in Desktop Publishing, Spreadsheets and Charting
Experience with various social media platforms:
Facebook, Instagram
Expert in ZoHo CRM & Books, Go Daddy & WordPress for managing information flow in a timely and accurate manner.
Skilled in Teams & Zoom for coordinating and setting up meetings.
Highly experienced in developing and implementing policies and procedures.
Team Leadership
Business Planning
Project Management
Executive Leadership
Adaptable and Flexible
Social Media Digital Marketing
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