Dennise Reyes

She/Her/Hers

www.linkedin.com/in/DReyesMeza

adzojv@r.postjobfree.com

512-***-****

To provide the highest and utmost professional recruitment services in a polished, amicable, and concise manner. Offering an unwavering commitment to customer service with strategic-relationship/partnership-building skills. Consistently representing a recruiter role by listening attentively, creatively solving problems, and using tact and diplomacy to find common ground in order to achieve positive and effective outcomes.

HIGHLIGHTS

● Communication: Bilingual, Excellent written, phone, and in-person communication skills. Provide trust and mutual respect with attentive listening skills. The ability to articulate and communicate with customers from various backgrounds, communicative abilities, and temperaments.

● Organizational: Able to perform competently and successfully under pressure and keep accurate and detailed records of work being performed.

● Computer Office Applications: Extensive use of Personal Computers/Macs and office

software such as MS Word, Excel, Outlook, and Google software applications. Expert experience in Paycom, Paylocity, Easy Workforce, Outlook, Indeed Apply, Linkedin Recruiter, ATS, Also, readily, and able to learn a variety of office systems.

● Professionalism: Client’s personal information, and services obtained for client are always kept confidential. Great value is placed on good working relationships with colleagues and the goal of always helping the client is kept in mind.

WORK EXPERIENCE

BryComm: Human Resources Coordinator/Tesla HRBP (Contractor)

Hutto, TX June 2023 to August 2023

Contracted to assist with HR Onboarding, focused as the Human Resource point of contact for bilingual employees on BryComm's Tesla project. Addressed employee inquiries regarding timecard reviews/approvals, Per Diem assistance, terminations, interpretation and translation of HR related documentations, verbal and written communications.

●Onboarding

●Time & Attendance

●Payroll Administration

●HRBP

●HR Policies

●Customer Service Operations

●Bilingual Communications

Texas Diabetes & Endocrinology, P.A.: Human Resources Recruitment Coordinator

Austin, TX December 2021 to June 2023

●Administer full-life cycle recruitment at all organizational levels; to include Clinical Research, Clinical Patient Care, as well as, Managerial and Executive roles

●Requisition maintenance, modifying employment ads, sponsoring external third party databases, connecting with stakeholders, updating company Linkedin and Indeed sites.

●Marketing company updates related to physician accolades and awards

●Communicate regularly with hiring managers, assessing staffing needs, review job descriptions, updating and developing descriptions as needed.

●Analyze and develop recruitment plans; focus on exercising all areas for niche roles within the organization

●Review applicant employment experience when identifying seeked talent

●Screen applicants, interview candidates and determined adequate sponsoring for each role

●Network with external stakeholders in order to expand candidate pool

●Create Offer Letters, conduct background checks, gather reference checks and confirm previous employment for potential candidates.

●Schedule and conduct New Employee Orientation, reviewing company policies, benefits, Compliance, HIPAA Policies, and I-9 processing.

●Complete new hire reporting to the Office of the Attorney General and Office of Inspector General database

●Assign and monitor new employee’s complete required company training

●Create and maintain employee files, following federal and state guidelines for record management

●Administer benefit registration and modifications

●Administer offboarding and terminations, promotions and lateral transitions

●Complete payroll changes related to Annual and 90 day reviews

●Process employee Change of Status and wages as needed for payroll processes

●Creating a monthly report, upkeep excel spreadsheets with employee changes, I-9 record-keeping, 90-day and annual reviews

●Review HRIS for updates and provide updates and training to staff

●Assists with HR related duties; to include as a stand-in HR Manager as needed

●Promote Employee Engagement activities, updating employment board at all TD&E sites

●Proposing changes that foster a positive work environment

●Updating Employee Anniversaries and PTO distribution related to Years of Service Awards

●Create a monthly company newsletter, highlighting employee related changes, birthday’s, anniversaries, and introducing new staff

●Aids in employee retention, serving as an entrusted member of HR whom takes critical feedback on how to improve an employee’s experience

Honor Health Care Technology: Human Resources Associate

Austin, TX January 2021 to December 2021

●Promoted to Human Resource Associate servicing the SoCal Market Region, assisting with neighboring markets in CA, TX, AZ, MI, MN, OH and FL

●Problem solving payroll inquiries and processing of inquiry needs

●Completing transition requests from Market to Market, to include from State to State

●Compensation and Benefits correspondence regarding Open Enrollment and eligibility periods

●Educated employees on availability of Federal and State benefit programs

●Performance analysis employee reviews requested by management

●Supporting Employee Relations between management and frontline employees

●Staffing employees, approving time off, terminations, resignations and addressing urgent attendance needs

●Training Development on current and newly established policy and regulations

●Daily employee communications via phone, text message and email

●Fostering a culture that is inclusive and diverse, advocating for Spanish speaking employees, exemplifying the benefits of expanding on a newly projected market

●Processing of medical authorizations for required compliance items

●Analyzation of Compliance requirements

●Communicating with leadership when deliberating staffing needs

●Addressing recruitment referrals, ensuring applicants meet the requirements of the company

●Mitigating through sensitive cases that would may require additional referral of company resources

●Management of Non-Work-Related Injuries; carefully analyzing the employees’ medical needs are being met while ensuring their safety when performing required job duties.

●Broad experience coordinating with Work-Related Injuries incidents, and adhering to company protocols

●Extensive experience with Covid-Infection Control cases, determining dates of clearance, Covid testing, and requirements of the Centers for Disease Control Prevention and the Health Department.

●Dissemination of Covid Testing site, and Covid Vaccination appointment information per employee inquiries.

Honor Health Care Technology: Human Resources Implementation Specialist

●Onboarding over 100 prospective employees in the Florida market

●Credentialing in accordance with State and Federal requirements in FL, TX, NM, MI, MN, OH and AZ

●Recruiting employees during acquisitions period from company to company

●Optimized my background in Spanish to aid in the recruitment and communication of individuals that needed aid in the hiring process.

●Maintaining confidentiality of medical and personal records in accordance with HIPAA regulations

●Creating statistical updates and reporting daily to Implementation Managers regarding progression of Implementation Project and areas of growth

●Operation of iOS Apple products, Google Documents, Google Sheets, G-Drive, Front e-mailing system, Talk Desk, Slack and internal company software platform.

Texas Department of Public Safety: Human Resources Promotional Specialist

Austin, TX October 2018 to January 2021

●Sourcing qualifying applicants for interview boards. Reviewing experience, required measures, compiling paperwork while keeping in constant communication with the board chair and board members.

●Communication with the Office of the Inspector General, evaluating background information, to include complaints and sustained offenses.

●Conveying crucial information to Executive Staff, such as Deputy Directors, Regional Directors, Division Chiefs and Director Staff, ensuring promotional process is approved by all or if any discrepancies must be addressed.

●Organizing monthly reports through excel software; accurately calculating awards and distribution of agency commendations during bi-monthly Texas Public Safety Commission Meetings.

●Assisting high level Directors, Deputy Directors, Department Chiefs, and internal management stakeholders during ceremonial events.

●Knowledge and well-rounded 360-Degree surveys and diligently maintaining unbiased in order preserve the authenticity and needed anonymity of all parties involved.

●Exercising strong communication skills via email, telephone and in person meetings with civilians, commissioned officers, and prominent Texas agency leadership staff.

●Planning of ceremonies, preparation required for promotional certificates, framed awards, and ensuring attendance for all recipients.

●Carefully evaluating necessary credentials are met by commissioned officers for positions available within the agency.

●Maintaining constant communication with board members through the hiring board process in preparation for selecting a candidate.

●Aligning board members with systematic expectations on how to run an interview board, while executing results in obtaining the most qualified candidate through a rigorous hiring process.

●Able to adapt to working with several levels of management, Executive, intermediate, and commissioned officers in the Texas Rangers Division, Texas Highway Patrol Division, Commercial Vehicle Division, DPS Aircraft Division, and the Criminal Investigation Division.

●Compiling statistical reports when requested through the Public Information Act, active investigations through the OIG, or media outlets.

●Strong skills when utilizing Word, Excel, Publisher, Outlook, TCLEDDS, CAPPS, OIG Background checks, DLS, Cisco phone systems.

Texas Department of Public Safety: Driver License Customer Contact Center

Austin, TX March 2013-October 2018

Analyze various cases based on factual information and performing removal of enforcement actions by weighing urgency of each situation.

Mentoring newly employed staff who need guidance and share knowledge regarding procedures

Work as a team player and assist counterparts as needed, to ensure greater efficiency in meeting departmental needs.

Experience in effortlessly building rapport with Spanish/English drivers, fellow co-workers, and management. Providing trust and mutual respect with attentive listening skills.

Consistently maintain a positive attitude and produce quality work under extreme pressure and deadlines.

Able to quickly grasp the core of complex issues and utilize problem solving skills to manage tasks.

Ability to accurately record government documents, verbally communicate details and express urgent information.

Clear understanding of Texas Laws and Regulations; exercising flexibility to maneuver with changes in new procedures.

*Supervisor experience in making executive decisions regarding job tasks amongst colleagues. To include delegation of actions in accordance with State Policy and Laws approved by the Texas Legislature. Utilizing problem solving skills in a critical thinking environment to ensure employees are maximizing their assigned duties. Assisting in providing knowledge to individuals that need assistance; capitalizing on every opportunity to improve well-rounded employees.

Cuidado Casero Home Health: Medical Records Coordinator

Austin, TX September 2012-March 2013

Assist Director of Services and Nursing with auditing reports, quality assurance and correcting third party billing for Medicare services.

Communicated with staff to ensure documentation is submitted in a timely manner.

Management of charts for all current and discharged patients enrolled in skilled nursing services.

Transfer or route telephone calls to the appropriate departments and screen calls.

Fax Dr. Orders, lab results and general patient information in a timely manner while following strict HIPAA policies to ensure private medical information is not being compromised.

Taking inventory of incoming delivery orders, as well as stocking of office materials.

Triumph Hospital: HR Assistant/Concierge

El Paso, TX

Greet and respond to requests from hospital patrons as well as family members in addition to caller’s request for information.

Support services for the front desk switchboard; preparation of new-hire orientation and periodical updating of acknowledgments.

Collect crucial documents for physician credentialing, as well as for quarterly medical executive meetings. Able to

Centene Corporation: Superior Healthplan El Paso, TX

Covered the front desk, working the switch board and PA system, screening calls for management and controlling security doors while monitoring those who enter and leave the building.

Assist with the member services eligibility queue when there is high call volume, and by taking messages for incoming calls.

Opening and disposing of proper mail return as well as updating member’s demographic information to ensure correspondence is being received.

Processing all outgoing mail for Superior Health plans Medicaid and Chip plans, to meet daily deadlines expected and given to the member.

Education:

Texas Tech University, B.A. in General Studies: Focus in Human Resources, English, History

J.M. Hanks High School Graduated Diploma

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