Customer Service Guest
Resume:
DARYNA PROKHODSKA
*************@*****.***
Ottawa, ON, K2P0L4
PROFILE
I am a highly motivated and reliable professional with a solid customer service background. I consistently demonstrate a commitment to personalized guest service excellence and maintain a high level of professionalism in all aspects of job performance.
LANGUAGES
WORK EXPERIENCE
Ukrainian
English
Polish
Russian
Office Assistant
Lion Job Immigration Wroclaw, POLAND
Feb 2022 to Feb 2023
Assisted in preparation of immigration documents. Assisted client with their application for work permits, visa, and permanent and temporary residency. Provided support to other departments, assisting with all clerical duties. Maintained well organized filing system.
Shift Supervisor
North Fish Restaurant Wroclaw, POLAND
2018-2021
Worked with the team to ensure quality, production and service standards were met. Handled customer issues in a professional manner. Maintained accurate records of shift activities.
Guest Service Agent
Marina Green Resort Jaroslawice, POLAND
2017
Welcomed guests and provided information about the resort, available rooms, and amenities. Ensured the cleanliness of guest rooms. Attended to customers concerns in a timely manner.
Tourist Guide
Coral Travel Alanya/Obagol, TURKEY
2015-2016
Greeted visitors, responded to inquiries, provided visitor information. Provided excellent customer service by engaging, listening, and responding to visitors.
KEY SKILLS
Team Player
Excellent listener
Pleasant, courteous, empathetic, prompt, professional.
Fast learner
Attention to detail
Initiative & honesty
POS experience
Proficiency with computer and technology use
EDUCATION
Bachelor of Tourism 2019
Kyiv National University of Trade and Economics UKRAINE
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