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Data Center Customer Support

Location:
Maumelle, AR
Posted:
September 13, 2023

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Resume:

Quraitul Ain

** ****** ** ********, ** *****

501-***-**** adzoi7@r.postjobfree.com

Multi-Vendor Certified Network Architect, Consultant, Instructor and Mentor over a 10-year span. Focused on Large Data Centers to Enterprise infrastructure. Plan, Design, and Implement are the 'soup de jour'. Prefer to lead and mentor, solve problems proactively, and work closely with vendors and customers. An analytical thinker with a knack for problem-solving.

EDUCATION

Master of Science, Systems Engineering, University of Arkansas at Little Rock, Little Rock, AR

Bachelor of Science, Computer Information Systems, NED University of Engineering and Technology, Karachi, Pakistan

Certifications:

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP) ENCORE

Juniper Certified Associate (JNCIA)Service Provider, AI MIST

Juniper Certified Specialist (JNCIS) Service Provider, Enterprise and JNCIS AI MIST

Juniper Certified Professional (JNCIP)

Alcatel Lucent-Nokia Routing Specialist (NRS-1)

Senior Network Engineer

BlueAlly -Verizon

2021-Present

Lead several projects to install and upgrade Juniper Core Router Environment and Network Security Management devices. Configure and manage all network components within the network virtualization infrastructure using VMWare and VSphere. Increased network security by removing wireless networks and establishing best- practice processes and procedures that monitored the network for malicious activity. Created and updated Network documentation. Provide Project Management, Engineering and installation support to on Multiple Nexus Core Migration, Cisco Meraki Network installation, Azure Cloud Platform Migration Project. Skills including :

Azure load balancing Solution, including Layer 7 application gateway and layer 4 LB.

Managing Virtual Networks and Subnets.

Creating and managing Network Security Groups for Virtual Machines and Virtual Network for security purposes.

Creation and administration od Route Tables to manage traffic within the Azure Environment using Routing Protocols as BGP.

Configure and Troubleshooting of VPN connections such as Site to Site, Point to Site Vnet to Vnet and Vnet Peering.

Senior Network Architect

Irby Co.

2020-2021

Responsible for creating initial blueprint for a network. Designing and creating data communication networks including Local Area Network (LAN), Wide Area Network (WAN) or intranets. Essentially while determine the data communications needs of the company and develop the best systems to meet these needs. This includes designing servers, configuring components and troubleshooting any issues prior to implementation. From determining cable layout and placement to selecting modems and routers & switches oversee the installation and implementation of computer network systems. Continually monitor networking systems and make necessary adjustments and minor repairs to keep these systems operating smoothly deploying NMS such Libre, Solar Winds. Lead Perform scheduled maintenance on network systems to avoid any down time due to networking issues. Other duties include

Assessing company network needs.

Designing data network systems based on the site assessment

Applying troubleshooting skills to resolve network issues.

Repairing and maintaining networks.

Implementing new network and data storage systems.

Lead Layer 2 to Layer 3 Juniper Migration

SME in Dual Stack IPv4 / IPv6 Configurations.

SME in Carrier Grade NAT.

SME in Cisco and Juniper Routing & Switching deployed MX204, QFX 5120 and ACS 5048

SME in TCP/IP, DNS, DHCP, BGP, OSPF, MPLS, OSI, Spanning-Tree, VLANs, EIGRP, BGP, VTP, and Trunking (802.1q), wireless (802.1x)

Senior Network Engineer

Ritter Communications

2019-2020

Troubleshooting and resolving complex network routing, switching and security incidents, to include packet capture and analysis, log review, and critical thinking. Possessing experience with Palo Alto administration as well as the design and implementation of industry leading practices. Lead the project for migration from EOL Ciena Routers and Switches to NOKIA infrastructure while converting layer 2 environment to a more segmented Layer 3 Network environment and decommissioning Ciena Layer 2 Network. Solving complex technical problems through engineering, including requirements analysis, design, development, and implementation and testing. Possessing stakeholder management skills and the ability to set expectations and respond to business needs in a complex high-pressure environment.

Responsible for periodic scans of networks to find any vulnerability. Constantly monitor the organization’s networks and systems for security breaches or intrusions. Install software that helps to notify them of intrusions and watch out for irregular system behavior. Other day–to–day responsibilities include:

Major network and L3 customer incident fault resolution

Document all Network Diagrams

Ensure appropriate monitoring is implemented for network equipment

Maintain technical relationships with vendors and internal engineering teams

Provide escalation support for Network Operations Centre staff, sales, deployment and other business units

Provide technical summaries of proposed, planned and completed technical work

Evaluation, testing and certification of new network hardware, systems and software

Development and delivery of training to Network Operations staff

Lead Layer2 Ciena to Nokia Layer 3 Network Migration

Senior Network Engineer

Walmart Inc.

2016-2019

Responsible for designing, setting up, and managing information/network systems at data centers as well as Home office Campus Closet. Monitor systems operations and administering IT solutions to ensure servers, hard drives, and other data center equipment function efficiently including the maintenance of HVAC and electrical systems at a data center. Design, install, configure, and support network technologies including switches, firewalls, routers, and wireless access points. Inspect power/cooling systems to identify and fix flaws that may be detrimental to network performance. Also maintain and conduct repairs on the physical structure that houses data center equipment. As part of the duties, monitor and evaluate servers contained in a data center. Responsible for also perform data center renovations to ensure an energy efficient system. Role involves installing, configuring and maintaining routers, firewalls and virtual private networks. Manage network device alarms and perform basic troubleshooting to diagnose and repair network hardware systems. Troubleshoot to resolve software problems on all Windows/UNIX systems. Review and oversee the deployment of software patches and updates. Carry out performance-tuning operations on data center storage systems to ensure high level of data quality, availability, and security. Collaborate with the departmental heads of an organization such as the sales and marketing managers to develop and implement strategies for improved data center operations. Evaluate, design, and recommend choice network adapters, backup solutions, and network systems are also part of the data center engineer description. Roles also involves Close collaboration between with Vendors, Clients and Supplier. Currently leading to bring International Teams on board to cater as L2. Also responsible for Assigning and managing customer requests, hold meetings for discussion and evaluation on customer requirements, business justifications, technical risks and aspects and provide detailed documentation to required parties on feasible solutions. Successfully lead the User Network Refresh project across the Campus upgrading Term routers, Distribution and User Access switches and decommissioning of the old hardware. Involved in Cisco to Juniper to Aruba and arista Platform Migration and Decommission effort.Worked on firewall technologies such as Fortinet, Palo Alto, Checkpoint.

LEAD TRANSPORT ENGINEER III

Windstream Communications

2015- 2016

Responsible for provisioning and troubleshooting transport equipment within a NOC environment. Proactively involved with commissioning and test & turn up of new equipment on the network. Highly proficient in provisioning DWDM and Optical Transport, Cisco; Cisco ROADM 15454 Provisioning; Cisco Cross ponders; Cyan Z22, Z33, Z77 provisioning ; Fujitsu; Posses Knowledge of CTC/CTM; Netsmart, CyMS, Experienced with writing and implementing MOPS (Method Of Procedure).Highly proficient in reading Cisco network design, development and installation. Possess Knowledge of installation, configuration and administration of Cisco network routers and switches

Skills utilized: Network administration, optimization and performance; IP Networking; Cisco Routers and Switches; LAN/WAN/WLAN concepts, infrastructure, and protocols. virtual machines, and server-network infrastructures, installation/maintenance of the hardware and software necessary for a computer network.

Lead Network Support Specialist

Leidos Engineering

2013-2015

A global leader solving problems in national security, engineering, and health - formerly known as SAIC

.

Evaluate necessary end requirements for projects, recommending appropriate designs, providing cost analysis, and planning and coordinating tasks for successful installation of data networks. Serve as primary technical contact for critical issues and prepare training and process documentation to assist team with support issues. Analyze and resolve technical problems for established networks, conducting research and recommending solutions for network upgrades, ensuring connectivity and compatibility between systems. Resolve complex network problems with vendors, consistently documenting network problems and resolutions.

tAutomated application monitoring tools to notify appropriate staff so technical failures can be resolved quickly. Troubleshoot and resolve network production problems.

tSuccessfully coordinated three teams to provide a 24/7 customer support environment.

tFunction as a technical specialist on WAN/LAN network integration issues critical to efficient business operations.

Skills utilized: Network administration, optimization and performance; IP Networking; Cisco Routers and Switches; LAN/WAN/WLAN concepts, infrastructure, and protocols

Instrumental in improving customer communications and services, promoting continuity and consistency in day-to-day operations, and successfully providing round-the-clock support in network analysis and help desk escalations. More than four years of strong experience in design and analysis of voice, data, and AV traffic through a worldwide network. Technically Savvy. Adept at solving networking, electronics, and computer technology problems. Effective at training technicians and laypersons. Composed and implemented process documents for multiple operational procedures for Documentation Purposes. Continuously work to ensure customers receive timely, helpful support, and work closely with management to implement projects which improve customer relations in 24x7 Environment. Recognized internally and externally for outstanding customer support. Experienced in human interface design, contributing to team projects to create simulated real-world applications.

CORE COMPETENCIES

Online customer support PC Troubleshooting Network Monitoring Incident Management Human Interface Design Network Management Technical Editing Documentation & Analysis Problem Investigation Asset Management Microsoft Office Suite OSI Model Routing End User Software Applications Cyber Incident Response Hardware/Software Installation and Configuration

Network Protocols Bridging/Switching WAN Protocols LAN Design Writing/Implementing MOPs

Highly Organized Effective Communicator Teamwork Leadership Development

Experience With the Following Technologies

Windows NT, 3.25, 4.0, 2000, XP and Vista, SharePoint Design and Maintenance, TCP/IP, IPX/SPX, AppleTalk, SMB, NetBIOS, Spanning tree, In-depth experience with Routing protocols such as BGP,MPLS,OSPF,EIGRP,RIP,LACP,VPC,DNS,DHCP, Ethernet (10/100/1000), OC3/12/48 POS, FDDI, Token ring, ISDN, Frame relay, Cisco Basics, IOS & Network Basics, including the following CISCO routers and Switches: 6500, 4500, 4000, 3600, 3500, 2900, 2600, 2500, 800, 500, Nexus-OS 9k, 7k,5k, FEX.Transport Concepts Knowledge SONET, DWDM, CWDM.Experience with ATM, ADSL, Cyan, Fujitsu.

Monitoring, troubleshooting, test and turn up, installation, and provisioning within a NOC

Familiar with circuit layout record, and possess understanding of diagrams and schematics

Experienced in determining priorities for action and troubleshooting networking problems

Skilled in configuring ports on VLAN switches

Expert in fixing wireless connectivity

Complete knowledge of Ethernet, Intranet, & TCP/IP networking

Familiar with computer networking architecture and MS operating system

Adept in solving technical problems relating to computer networking

Familiar with the latest technology and hardware used in networking

Excellent communication and project management skills

MOLEX, Maumelle, AR. 2011-2013

A leading supplier of connectors and interconnect components.

Electrical Engineering Internship

Supported the development and implementation of new and ongoing products by interfacing with the high-speed adapter development teams (comprised of electrical, mechanical, manufacturing, quality, marketing and vendors). Organized and shipped product samples and maintained records, ensuring regulatory compliance data met federal, state, and local requirements.

tQualified, validated, and maintained lab equipment, performing empirical, analytical evaluation, and characterization of high-speed electronic circuitry to include adapters and cable assemblies.

tUtilized digital oscilloscopes, communication analyzers, pattern generators, network analyzers, spectrum analyzers, TDRs, and bit error rate testers for test speeds up to 10 gigabits per second.

tAssembled experimental circuitry and prototype models, requiring surface mount soldering of miniature electrical components and cable.

SOUVENIER TRADING COMPANY, Karachi, Pakistan 2008-2010

A leading and widely renowned importer, exporter, dealer and supplier of leather chemicals.

Lead Technical Analyst/IT Specialist

Served as primary technical contact for critical issues for a global intranet application, resolving technical failures, automating application monitoring tools, and providing technical expertise for application upgrades.

tSuccessfully prepared technical training and processed documentation, aiding with day-to-day support issues.

ANWAR ASGHAR BROTHER CUSTOM AGENTS, Karachi, Pakistan 2005-2008

The company serves as a clearing and forwarding agent.

System Administrator/IT Specialist Intern

Performed software and server support, assisted with critical system outages, and completed software upgrades and capacity planning to ensure continuity of operations

tSuccessfully coordinated with business executives, software experts, data source teams and the help desk in an on-call availability environment.



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