B SURESH

Remote Desktop Support & Technical support Engg +91-837*******, 955-***-**** adzoh4@r.postjobfree.com

About Me

Good experience in IT industry working in PC Hardware, Desktop Support Engineer, Remote Desktop Support and Technical support engineer.

Self motivated Technical & Desktop Support Engineer and hands-on experience in IT environment.

Experience in Systems hardware, configuring, troubleshooting, upgrading and software maintaining, local area networking and IT related issues.

Looking for an opportunity to grow with multinational exposure using my MNC & Domestic knowledge various companies

Education

BSC – Bachelor of Science from Nagarjuna University

12th Andhra Pradesh Board of Intermediate

10th Secondary School Education

Technical Certifications

Diploma in Computer Hardware & Networking

Microsoft Certification

MCP: Microsoft Certified Professional

MCSA: Microsoft Certified System Administrator

Professional Experience

Current Employer

Working for Wipro as Desktop Support Engineer from Aug-2022 to till date.

Roles and Responsibilities:

Providing IT support on inbound calls, tickets (Service Now tool) and chat.

Managing and maintenance of Windows 10 client machines & Outlook, and applications based on company requirements.

Managing service requests, software installations, new computer setups, upgrades, etc.

Installing authorized software to laptops and desktops.

Worked across legacy hardware platforms such as HP, Dell, PC’s

Antivirus installation to all desktops and laptops

Fault finding to laptops and desktops, Printers, Scanners, Lan and Crimping cables.

Day to day responsibilities included monitoring and managing systems and accommodating the needs of the Employees.

Supporting all the users for Teams application, VPN Services and Outlook.

Technical support & customer service to customers through Email and teams Chat requests.

Installation of Windows OS, Troubleshooting and maintaining all models of HP and DELL laptops Desktops.

Supporting the users with advanced remote resolution diagnostics and tool.

Process warranty and replacement requests for products.

Previous Company:

Worked as a Remote Desktop Support Engineer for Capgemini on behalf of Artech Info System Pvt. Ltd from Feb 2021 to Oct 2021 & Capgemini on role from Oct 2021 to Aug 2022

Roles and Responsibilities:

Providing IT support on end user tickets (service now) and chat and Email.

Managing and maintenance of win 2008 network with clients of Windows 10

O365 and application as based on company requirements.

Managing service requests, software installations upgrades, etc.

Installing authorized software to laptops, desktops & Xendesktop machines.

Worked across legacy hardware platforms such as HP, Dell, PC’s

Ensuring security and upgrades are applied to desktops and laptops and kept up to date

Fault finding to laptops and desktops, Printers, Scanners.

Day to day responsibilities included monitoring and managing systems and accommodating the needs of the Employees.

Active Directory users & accounts Administration on win 2008.

Supporting all the end users for Skype & teams application, VPN Services and Outlook.

Guiding user how to login to Citrix Xan desktops & XenApp machines

Previous Company

Worked as a Desktop Support & Technical support engineer for AT&T on behalf of IMSI India Pvt.Ltd March 2014 & Future Focus India Pvt.Ltd from May 2017 to Dec 2019.

Roles and Responsibilities:

Providing IT support on inbound calls, tickets (BMC Remedy tool) and chat.

Managing and maintenance of win 2008 network with clients of Windows 7.

Outlook, and application as based on company requirements.

Managing service requests, software installations, new computer setups, upgrades, etc.

Installing authorized software to laptops and desktops.

Worked across legacy hardware platforms such as HP, Dell, PC’s

Ensuring security and upgrades are applied to desktops and laptops and kept up to date

Antivirus installation to all desktops and laptops

Fault finding to laptops and desktops, Printers, Scanners, Lan and Crimping cables.

Day to day responsibilities included monitoring and managing systems and accommodating the needs of the Employees.

Active Directory users & accounts Administration on win 2008.

Supporting all the users for Q (messenger) application, GPS, RSA Soft Token, AT & T VPN Services and Outlook.

Pushing the OS & Software images to the client system using System Center Configuration Manager (SCCM).,

Technical support & customer service to customers through Email and Q Chat requests.

Installation, Troubleshooting and maintaining all models of HP and DELL laptops Desktops.

Supporting the users with advanced remote resolution diagnostics and tool.

Process warranty and replacement requests for products.

Previous Company

Company: i-Net Secure

Worked as a Desktop support Engineer for I- net Secure from Jan 2012 - 2014

Installation and configuration of various types of operating systems (windows XP, Vista and Win7.

Creating Profiles to users for customizing desktop settings.

Supporting IT desktop infrastructure related issues

Responsible for collecting Desktop inventory, Laptop’s problems setting up, configuring and deploying PCs IT assets checking

Installation of client software like Microsoft Office, MS outlook mail access and Internet explorer, Java, various compilers etc.

Desktop Support up to Client Level including Hardware, Software and Networking Problems

Installed, configured and maintained the regular updates of Antivirus

Providing remote support with remote tools (Team Viewer)

Installation & troubleshooting of Local printers.

TECHNICAL SKILLS:

Installing, managing and troubleshooting Windows 10, OS small range to mid-range

Managing user accounts & Shares and File Permissions

Installation of various types of operating systems (Win7, and win 10 client OS )

Configuration of MS Outlook.

Personal Skills: Initiative Problem solving Adaptability Team player

Date: 23-06-2023

Place: Hyderabad (Bichapogu Suresh)

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