Venessa Rape

***** ******** ****

Conroe, TX ****6

936-***-****

adzog6@r.postjobfree.com

Objective: Dedicated administrative/clerical professional with 5 + years of experience to include project management, customer service and effective leadership skills. Seeking a position as an Administrative Assistant, Bookkeeper, or other related role in a diverse company.

Highlights:

Skilled at providing strong customer service in person, over the telephone and in e-mail communications

Patient and effective when working with a wide range of personalities as well as in high-stress environments

Able to resolve conflicts in a diplomatic manner using developed problem-solving skills

Excellent experience: Highly proficient in Microsoft Excel, Microsoft Word and PowerPoint; able to prioritize multiple tasks, effective project management and program organization skills

Work Experience:

Medical Secretary/Receptionist

Conroe Willis Family Medicine - Conroe, TXSeptember 2022 to Present

Put in orders for imaging and labs, home health

Call back results for imaging and labs

Make appointments

Scan medical documents and medical records Into charts

Organize paperwork for doctors to review

Create referrals and submit to various offices

Answer multi phones

Documents patient correspondence to office staff

Allergy ENT Associates, Woodlands, TX

Medical Assistant, 10/2020 to present

Greets patients in a professional demeanor to encourage comfort and support

Maintains treatment room with necessary supplies and materials. Ensures cleanliness

Verify patient insurance coverages and devise financial plan for non-insured services with patients

Maintains accurate patient records and applicable tracking records to assist with medical billing, to include MS Excel database to track patient financials

Reacts appropriately in patient reaction situations; informs physician and/or other clinical staff as necessary to mitigate adverse reactions

Responsible for reporting improperly operating medical equipment and instruments to supervisor

Schedule peer-to-peer conferences between physicians to discuss patient outcomes and determine plan-of-action

Responsible for following OSHA regulations

Maintains patient, employee and clinic confidentiality, per HIPAA guidelines and company policy

Obtain imaging authorization thru insurance verification

Check in and out patients

Review over financial plans with patient for immunotherapy

Which Wich, Montgomery, TX

Trainer/Slicer, 10/2016-09/2017

Maintained sanitation, health and safety standards in work areas, per company policy and local laws/regulations

Verified prepared food met requirements for quality and quantity

Sanitized food preparation areas, cooking surfaces and utensils

Read food order slips and received verbal instructions from patrons to customize, prepare and cook food

Received food and drink orders from customers and verified orders for accuracy by utilizing listening and communication skills

Processed payments from customers following standard operating procedures for cashiers

Measured ingredients required for specific food items being prepared

Cleaned, stocked, and restocked workstations and display cases

Trained workers in proper operational processes and functions, ensuring their understanding of company policies and standard operating procedures

L.E. Dickey Welding Services, LLC, Conroe, TX

Administration Manager, 04/2013 – 09/2017

Planned, administered, and controlled budgets for contracts, equipment and supplies

Directed and coordinated the support services department

Monitored the facility to ensure safety and security were well maintained

Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency

Operated computer programs with accounting software to record, store and analyze information

Performed personal bookkeeping services

Prepared bank deposits by compiling data from cash registers, verifying, and balancing receipts, counting cash and recording checks/credit card payments

Classified, recorded, and summarized numerical and financial data to maintain accurate financial records utilizing journals, ledgers, and computer programs

Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce accounting documents

Prepared trial balances of company accounts

Received, recorded, and deposited cash, checks and vouchers

Prepared, calculated and issued bill of sales, invoices, account statements and other financial statements according to company procedures

Wrote checks for utilities, taxes and other payments while complying with federal and state laws/regulations and company’s policy

Compiled statistical, financial, accounting and/or auditing reports and tables pertaining to cash receipts, expenditures, accounts payable and receivables and profits & losses

Computed deductions for income and social security taxes. Prepared and processed payroll information

Accessed computerized financial information to answer general questions as well as those related to specific accounts

Transferred details from separate journals to general ledgers and data processing sheets

Completed and submitted forms to include tax returns, workers compensation, pension contributions and other government forms

Matched order forms to invoices and recorded related information

Monitored status of loans and accounts to ensure payments were updated and accounts were not delinquent

Calculated costs of materials, overhead and other expenses, based on estimates, quotations and price lists

Maintained inventory records

Performed general office duties such as filing, answering phones and handling routine correspondence

Special Needs Monitor, Conroe, TX

Conroe Independent School District, 08/2012-04/2014

Established and enforced rules for behavior to maintain order among students

Conferred with parents/guardians, other teachers, counselors, and administrators to resolve student behavioral matters on the school bus

Followed and enforced safety rules as students would board/exit buses and crossed streets near bus stops

Maintained order among pupils during field trips to ensure safety

Followed all reporting guidelines regarding bus malfunctions or repair needs

Picked up/dropped off students at regularly scheduled neighborhood locations, following strict time schedules

Maintained knowledge of first aid procedures

Prepared and submitted reports to track number of passengers, trip details and hours worked

Cleaned and sanitized bus interior

Administrative Assistant, Houston, TX

Watex Linel, Inc., 01/2009-01/2010

Prepared invoices, reports, memorandums, letters, financial statements, and other company documents using word processing, spreadsheets, databases or presentation software

Operated telephone switchboard to answer, screen and direct calls to appropriate parties

Recorded messages from callers for staff

Processed payroll information to include verifying work hours for staff with department leaders

Greeted visitors and determined whether they should be given access to specific individuals

Performed general office duties such as ordering supplies

Performed basic bookkeeping duties

Filed and retrieved corporate documents, records, and reports

Opened, sorted, and distributed postal mail, packages and other correspondence to include faxes and e-mails

Aided executive leadership by coordinating office services, departmental finances, budget preparations, personnel issues, and housekeeping

Received payments from customers and recorded receipts for services

Transmitted information to customers using computer, mail, or facsimile machine

Heard and resolved complaints from customers utilizing quick-thinking skills and identifying the right resources

Scheduled appointments and maintained updated appointment calendars

Recorded orders for merchandise/materials and routed orders to proper department for fulfillment

Maintained lobby and reception area to include care of plants, straightening magazines, emptying trash and cleaning desk/counters and other furniture

Professional Training:

Texas Center for Massage Therapy, Massage Therapist Training, October 2015 – May 2016

GPA: 3.21

Hours attended: 815.50

Education:

Caney Creek High School

Graduated January 2009

Awarded High School Diploma

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