Post Job Free

Resume

Sign in

Customer Service Representative

Location:
Philadelphia, PA
Salary:
75k
Posted:
September 13, 2023

Contact this candidate

Resume:

TERESA A. DAVIS

*** *. ****** ******, *** **

Elizabeth, NJ 07206

Cell: 908-***-****

Objective: To obtain a position in the logistics industry with a focus on customer service and stability and growth within the company.

Work History:

2007 –Present - Metro Freight Service Inc., Linden, New Jersey Import & Export Operations/Customer Service Representative

● Responsible for all documentation, Customer Services and Carrier/Nvocc contact with the suppliers to ensure timely freight pick-up.

● Oversee all function of imports department including Air, Ocean and Warehousing.

● Handle all Traffic and Break-bulk consolidations.

● Knowledge of the HTS, AES, OGA, & customs regulations for all product.

● Approve invoices and negotiate cost effective rates with Nvocc’s carriers.

● Negotiate with vendors to obtain maximum profitability.

● Respond to any rate request from clients and oversea agents.

● Assist in the sales process with existing and potential clients.

● Handle heavy volume of emails including all communications with suppliers and shippers. 2003- 2007 - Kuehne-Nagel, Jersey City, New Jersey Import Entry Writer

● Prepared full range of Air/Ocean documentation for U.S. Customs clearances.

● Arranged and confirmed inland movement of cargo once shipment is released and payment has been surrender by the customers.

● Handled heavy volume of emails with customers and shippers.

● Billed and closed files in a timely manner.

2001-2003 - American Shipping, Englewood Cliffs, NJ Import Entry Writer

● Prepared full range of Air/Ocean documentation for U.S. Customs clearances.

● Arranged and confirmed inland movement of cargo once shipment is released and payment has been surrender by the customers.

● Handled heavy volume of emails with customers and shippers.

● Billed and closed files in a timely manner.

1998-2001 - Keystone Freight, North Bergen, New Jersey Dispatcher

● Managed the trucking and transportations operations including overseeing of documents, rules and regulations for all import and export freight from pier consolidations to the warehouse.

● Ensured freight is picked up and delivered in a timely fashion.

● Handled local and long haul shipment from New Jersey to California. http://job-openings.monster.com/v2/apply/Download?resumeValue=riix85btugfvapa4 10/26/17, 11J57 AM Page 1 of 2

● Made delivery appointments for the truckers.

● Processed com-checks and managed repairs for the drivers.

● On-call 24 hours for the drivers.

● Prepared log sheets on a daily basis.

Education:

Berkeley College, Woodbridge, NJ

Linden Vocational School, Linden, NJ

Everest University, Phoenix, AZ

Criminal Justice

Skills: MS WORD, MS EXCEL, AS400, SAP, IES AND CEIL http://job-openings.monster.com/v2/apply/Download?resumeValue=riix85btugfvapa4 10/26/17, 11J57 AM Page 2 of 2



Contact this candidate