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Ranjitha Tharoor

Trainer / Instructor

Contact No. – 214-***-****

Email – adzoeg@r.postjobfree.com

SUMMARY

● Around 5 plus years of experience in the Communication and Publication Industry, Publication Project Management, Customer management, Vendor and People Management.

● Possess excellent team building capabilities with presentation and customer service skills.

● Willing to adapt and take on new challenges, Strong analytical, problem-solving and communication skills. EDUCATIONAL SUMMARY

● Bachelor of Engineering (Electronics and Telecommunication) – 2001 Mumbai University, India TECHNICAL SKILL SUMMARY

Cloud Administration Knowledge of Oracle Cloud Infrastructure (OCI) Operating Systems Knowledge of Windows 2003/2008/2016 Server environment and Oracle Linux

Networking VPN Connectivity and Video Conferencing (via Zoom or Teams) Databases &

Application

Knowledge of Oracle DB 11g &12c.

Knowledge of E-Business suite (Financials)

Microsoft Office Office Suite 2010/2013/2019

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PROFESSIONAL EXPERIENCE

Own Business (Creative / Event Consultant) May 2018 – Feb 2020

& May-2021 - Nov 2023

Creative / Event Consulting was a work that I chose to do due to motherhood. The multiple projects that I did were Events that were religious (Church Events) or personal (Birth parties and anniversaries). During the last five years, I have found myself to be a good negotiator, coordinator, and event planner, Responsibilities:

● Responsible and dedicated for the entire event and making sure all the teams that are involved are managed and coordinated with 2 P’s (Professionalism and Personal touch).

● Customer discussions (Direct and Indirect) and clear communication has been my advantage over other competitive established businesses.

● Event management activities are well documented with Duration and Cost.

● Manage multiple projects at the same time.

● Presentation and Training the customer on the events and the setting. Technical

● Executed program/event management with discipline in all areas with a firm schedule & quality management.

● The other areas of management areas like Communication, People, Budget / Cost, procurement, risk and finally last-minute change.

● Vendor management & location contracts were part of my part of my responsibilities.

● Finally, support after the events with memories (pictures and videos). Page 3 of 4

Four Plus Media (Operations) Aug 2004 to Aug 2008

& Nov 2008 to April 2009

Four Plus Media is a Mumbai / Dubai based company dealing with fashionable eyewear and international cuisine publications. I started to work when it was still a startup and when the publications were not online, and activities were done manual (in-person interviews to manual publication print cut-outs). The years, I worked I was responsible for client interviews, negotiating vendors payments and final proofing the interview articles before final print. Role: Operations Coordinator

Responsibilities

● Responsible for lining up the vendors for the quarterly publications.

● Responsible for in-person interviews

● Responsible for vendor payments

● Adhering to project timelines for each issue on a quarterly basis.

● Responsible for final proofing the interview articles before publications

● Responsible for customer distribution disbursement strategies

● Responsible for assisting in onboarding new recruits. Page 4 of 4

Citibank Call Center (Mumbai, India) Nov 2000 to Aug 2002 Citibank Call Center was a job that I got once I completed my graduation. But during my tenure, I was dedicated and passionate of my job and was in the process of being sent to US for further training on the application and the call center administration. Left the job, since I was getting married and moving to a new country (Dubai). Role: System Administration

Responsibilities

● Maintaining the call center application (Flexcube) on SQL Server.

● Administration and approved Changes were implemented during approved downtime.

● Maintaining the Dev Test & Prod environments.

● Backup of the application is done regularly based on the approved schedule.

● Application Support provided to all call center teams across Mumbai and West Coast of India.

● Training provided to all new users on a bi-weekly basis. REFERENCE:

Available upon request