professional summary

experience

Newton, Kansas *7114

316-***-****

W: adzoee@r.postjobfree.com

Reliability

Adaptability

Self motivation

Attention to detail

Highly organized

Professional communication

Conflict resolution

Error correction

Time management

Task oriented

Remote collaboration

Tech-savvy

Computer skills

Google Drive

Microsoft Office Suite

Multi-line telephone system

operation

Cyber security awareness

Information protection

Human resources support

Customer relations

Report preparation

Financial tracking

Supply management

Workload management

Compliance monitoring

Digital marketing

Inventory control

Industry training

Performance optimization

Billing control

New business expansion

Vendor engagement

Project management

Policy implementation

Staff training

Task delegation

skills

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katie

brierly

k b

I believe I am exceptionally well-suited for this remote position due to my extensive track record in customer service and my proficiency in assisting companies in achieving their objectives.

With over eighteen years of dedicated experience in customer service and office management, I have consistently demonstrated my adeptness in handling a diverse range of tasks. My hallmark is delivering top-notch work ahead of schedule and in strict adherence to specifications, consistently exceeding expectations and fostering repeat business. Furthermore, my work ethic is marked by a high degree of self-motivation and discipline, both of which are indispensable qualities for remote work. I have a proven history of effectively managing numerous remote projects, highlighting my adaptability, exceptional communication skills, and adept problem-solving abilities.

All Around Fencing Valley Center, Kansas, United States March 2013 - October 2022

Office Manager

Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking.

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Supervised front office activities expertly, including accounts payable and receivable, reception, and mail management.

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Completed advanced clerical tasks, including account reconciliation and document management.

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• Generated reports to inform leadership of profits, operations and other key metrics.

• Built collaborative working relationships within organization to achieve goals.

• Reconciled accounts and managed documents to facilitate office operations. Received and directed incoming calls to personnel and voicemail, facilitating office communications.

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• Met customer demands by tracking market changes and revising strategies accordingly.

• Determined departmental financial needs and developed budgets for expenditures.

• Managed daily workloads by organizing schedules and delegating tasks.

• Investigated customer complaints, identifying and changing processes to remove faults.

• Championed new policies and regulations to minimize production errors and incidents. KGB call center Wichita, Kansas

May 2008 - December 2011

Team Leader

Improved team performance by training employees in new techniques and monitoring daily activities.

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Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards.

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• Elevated team performance with expert training and mentoring of new associates. • Schedule management Supervised teams and individuals, giving feedback on performance and setting goals for improvement.

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Organized schedules and daily assignments for team, leveraging individual knowledge and strengths to maximize team success.

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• Onboarded new hires and mentored each side-by-side to build high-performing team.

• Assigned projects and distributed tasks to team members as per area of expertise.

• Responded to and resolved employee relations issues expressed by team members.

• Carried out supervisory activities as outlined in organizational policies.

• Supported teams to achieve department goals and objectives. Helped mitigate and resolve issues by analyzing situation and implementing appropriate solutions.

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• Modeled exemplary behavior and standards to inspire staff members.

• Enabled strong and consistent team sales with organized schedules and materials.

• Trained staff in job roles, business policies and industry best practices. Determined client needs by observing consumers, collecting surveys and analyzing customer feedback.

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• Understood client needs and advised on relevant products, services or opportunities.

• Handled caller needs for sales, service and account problems.

• Displayed positive, professional and empathetic tone to deliver consistently superior service.

• Navigated multiple computer applications while conversing with customers.

• Complied with data security and confidentiality policies to safeguard customer information.

• Resolved customer concerns, following internal database prompts and company scripts.

• Met and exceeded assigned goals established by management.

• Completed high volume of inbound and outbound calls within deadlines.

• Took ownership over customer concerns, following issues through to resolution. Answered incoming calls, chat messages and email communications to handle product concerns.

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Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.

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Attended regularly scheduled video conferences for team meetings and one-on-one coaching.

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Referred unresolved customer grievances to designated departments for further investigation.

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• Solicited sales of new or additional services or products. Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

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• Analyzed call volume and average call time to monitor performance and productivity. Determined charges for services requested, collected deposits and payments, or arranged for billing.

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• Created and entered enrollment applications for new consumers in company database. JMJ marketing Wichita, Kansas

October 2022 - August 2023

Independent contractor

• Built strong online presence to obtain new clients. Strived to produce results consistent with work presented in portfolio to maintain client trust and satisfaction.

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• Followed instructions and prioritized assignments to meet deadlines.

• Studied and followed outlined instructions to minimize project errors.

• Reached out to former clients to secure additional contract work.

• Utilized referrals and marketing tools to capture and retain businesses.

• Planned work well and minimized disruptions, meeting delivery timelines.

• Worked with other freelancers to provide expertise in niche areas.

• Reviewed work before submission to achieve high-quality standards. Communicated clearly and professionally with clients and other freelancers, both directly and through project managers.

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• Liaised with clients to clarify assignment-related expectations.

• Used social media channels to market skills and acquire new clients.

• Built and maintained excellent working relationships with peers. Worked from home or non-traditional workspace, enabling flexible work schedule and work- life balance.

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• Enhanced client experience by providing latest industry news and trends. Developed lasting relationships with clients through repeated projects and good performance.

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Designed, developed and implemented prime reporting schedules using ad-hoc reporting and dashboards.

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• Tracked and maintained accurate records of hours worked and earnings.

• Performed organization and administrative duties to facilitate client operations.

• Created assignments in compliance with established guidelines. New beginnings Wichita, Kansas

May 2013 - Current

Peer Support Specialist

• Peer Support Specialist Outreach for Homeless and Addiction Recovery Dedicated the last ten years to providing vital support to individuals struggling with addiction.

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Conducted outreach work within homeless communities, offering care, assistance and resources.

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• Fostered an empathetic and non-judgmental environment for those seeking help. Participated in meetings, projects and response activities to support community goals and objectives.

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• Coordinated community drives and special events to encourage learning and development.

• Researched and analyzed community needs to determine program direction and goals.

• Scheduled activities with volunteer staff to foster team morale.

• Provided verbal and written feedback about public response to program services. Created sponsorship agreements and cultivated relationships with businesses, individuals and organizations to connect people in community.

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• Worked closely with volunteers on projects to achieve shared targets or create activity plans. Monitored projects in-person, by video conference, or over phone to keep volunteers engaged.

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• Attended program support and capacity-building activities to optimize volunteer efforts.

• Encouraged others to donate money to support causes.

• Served with other volunteers to assist with fundraising or event planning.

• Updated administrative and financial records to keep organization compliant.

• Assisted with recruiting, interviewing and signing-up volunteers and staff. Spoke to public over phone, email, or in-person to answer questions and provide information about cause.

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• Helped individuals and family members cope with acute illnesses and injuries.

• Supported individuals with permanent learning or physical disabilities live full lives.

• Contributed to clients' mental health with compassionate care for emotional needs. Enhanced client hygiene through consistent support for bathing, grooming and other personal care needs.

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Removed safety hazards and maintained client-friendly home environments with regular upkeep.

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• Promoted social integration by encouraging community outings and personal gatherings.

• Shopped for ingredients and prepared healthy meals for clients.

• Enabled independent living by teaching clients important daily skills.

• Assisted clients with appointments and personal errands.

• Improved client wellbeing with cleaner homes and improved personal safety. Collaborated closely with coworkers and personnel in other departments to improve customer service and relationships.

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• Enforced compliance with labor, safety and sanitation standards team-wide. Worked with HR personnel to address team performance issues and implement corrective actions.

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Leveraged performance data to identify team strengths and implement improved training practices where needed.

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• Onboarded and trained new team members in benchmark performance. Led regular meetings with team members to outline objectives, share new processes and evaluate progress.

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Integrated counseling into medical care, working closely with doctors, nurses and social workers to create solid support network.

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Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.

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Assisted peers with articulating goals and identifying personal strengths useful for achieving objectives.

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• Assisted with support groups and individual therapy for participants. Promoted recovery, self-determination and self-advocacy through diverse schedule of peer- focused activities.

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• Guided participants through vocational and training choices matching unique strengths. Spearheaded peer-centered recovery plans instrumental to promoting dedication to recovery processes.

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• Supported adults with diagnosed mental illnesses or substance abuse disorders. Helped coordinate housing support, relationship guidance and community connections based on individual needs.

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Taught problem-solving, anger management and general life skills through wellness education program.

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Promoted social development for improved community integration and employment opportunities.

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• Provided crisis management services to prevent, reduce, or eliminate emergencies.

• Maintained confidentiality and records with sensitive information.

• Coached clients through personal issues and traumas.

• Completed assessments with clients to ascertain how best to deliver treatment and care.

• Created and implemented treatment plans.

• Adjusted plans during treatment to achieve success. education

language

CNA/CMA/HHC/CPR certifications

Midwestern University, Wichita, Kansas

April 2012

English - Native

Contact this candidate