SHERRY A. CURRY

***** ******* **, *** #***. Dallas, TX. 75243 972-***-****

adzoe6@r.postjobfree.com

OBJECTIVE

A self-starter who desires a Call Center/Phone bases position with a company that supports personal growth whereby I can utilize my superior customer service skills.

EDUCATION

Remington College, Certified Pharmacy Technician 2011-2012

Kellogg Community College, Patient Care Technician 2008

CERTIFICATIONS

Pharmacy Technician Certification Board, Renewal 3/2014. Expiration Date

Registered Pharmacy Technician Registration #202094 03/31/2024

PROFESSIONAL EXPERIENCE

Catalyst-Stellus Rx 01/31/2022 - 04/14/2023

Pharmacy Care Coordinator

Inbound/Outbound Calls to patients to insure medication adherence. Processed

refills. Contacted Doctors office to request renewals for medications that had no remaining refills. Initiated Prior Authorization request for medications that were not

covered by the insurance. Documented new medications, discontinued medications,

and any medication allergies or side effects. Verified demographic information for mail order patients. Collected Payment Information. Referred Patient to Pharmacist on duty for possible low cost alternatives for high dollar medications. Enrolled new referrals to mail order pharmacy. Inquired if the patient regularly tested blood pressure and blood sugar if applicable.

Humana 06/06/2016 - 01/02/2020

Clinical Services Pharmacy Technician

Inbound Calls from customers requesting refills, Medication prices, indications, and possible low cost alternatives. Outbound Call to Doctor’s offices to request new prescriptions, advised that prescribed medication was not covered by the insurance and would require Prior Authorization paperwork be completed and returned for possible coverage, When requested, advised Doctor’s Office that customer was low on medication and would need to have an emergency short supply Rx sent to customer’s local pharmacy while order was processed and shipped. Recorded patient drug allergies and patient preference for brand name vs generic medication.

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AmerisourceBergen/US Bio Services 10/19/2015 - 04/01/2016

Contract Position

Certified Pharmacy Technician

Prior Authorizations. Working with rejection codes of Texas Medicaid and various commercial insurers. Communication with the medical doctor and office staff via phone, email and fax. Recording patient medications and allergies in PathpointRx. Verifying and adding ICD-10 codes as found on the statement of medical necessity. Data intake and verification. Verifying active primary and secondary insurance if applicable.

Hospice Pharmacy Solutions 2/25/2015 – 10/16/2015

Certified Pharmacy Technician

Prior Authorizations. Working with rejection codes of multiple insurance companies to insure patients continued use of medication.

CVS CAREMARK 11/2014-2/2015 Contract Position

Certified Pharmacy Technician

Prior Authorizations. Working with rejection codes of multiple insurance companies to insure patients continued use of medication.

Preferred Rx Pharmacy 1/2015-2/2015 Contract Position

Certified Pharmacy Technician

Inbound and Outbound calls to assist Doctors and Nurses in Long Care Facilities place and receive needed medications from an after hour’s pharmacy. Tracked medication deliveries and verified that medications were received within a 2 to 4 hour window. Made follow up calls to facilities to insure that medications had been received.

DaVita Rx Pharmacy 8/2014-11/2014 Contract Position

Certified Pharmacy Technician

Assisted patients by answering questions about refill requests, prior authorization status updates. Helped educate patients on the importance of adhering to their medication and daily health plan. Referred patients to the pharmacist for medication information. Documented all changes to medication adherence. Troubleshoots for patient and payer issues

Ally Bank 7/2009-8/2014

Collections/Customer Service/Vehicle Retention

Collector striving to achieve 1 call resolution to all incoming/outgoing customer calls in early, mid, and late collection status. Processing customer and consumer payments made online, by phone, by mail, and via MoneyGram and Western Union. Helping customers in financial hardship remain in their vehicles by offering eligible customers 30, 60 or 90 day extensions as well as the option of refinancing to lower monthly payments. Communicating with persons on the repo team in the field to assist in locating vehicles that are scheduled to be picked up.

CVS Pharmacy 6/2012-8/2013

Certified Pharmacy Technician

Filled prescriptions, Insurance verifications, patient registration, customer service, cashier, outbound patient medical adherence call

Walgreens Pharmacy 2/2012-4/2012**Externship** 160 Hours – Pharmacy Technician

Filled prescriptions, Insurance verifications, patient registration, and cashier.

Bank of America 03/2009-06/2009

Loss Mitigation CSR

Serviced incoming/outgoing calls to homeowners, providing courtesy calls to accounts that were past due. Took financial information by phone to determine eligibility for loan modifications/workout assistance/repayment plans/refinancing/or short sale. Provided debt counseling to homeowners when debt exceeds income. Processed current and post phone payments. Submitted requests to postpone or extend foreclosure sale dates to provide opportunity for the customer to save property. Provided exceptional customer service while maintaining a high level of integrity.

Advantage Cable Services 09/2008-02/2009

Collections CSR

Contacted by phone current and past residential, commercial and industrial customers regarding outstanding account balances. Persuaded customers to bring delinquent accounts current, Negotiated acceptable payment arrangements with customers. Responsible for identifying accounts in need of special attention including accounts needing legal action. Handled all calls in a professional, yet firm manner, while following the Fair Debt Collection Practices Act (FDCPA) guidelines, and all other state/federal laws. Assisted in the training of other collection CRS.

BancTec, Inc. 01/2001-08/2008

Collections CSR

Persuaded customers to bring their delinquent accounts current. Assisted the Collections Supervisor with maintaining daily call volume and revenue reports. Served as a highly knowledgeable resource and provided backup on escalated issues in the absence of the Collections Supervisor. Assisted with the new hires in providing guidance, training, coaching and confidence building. Acted and a liaison between the field technicians, customers, and internal department.

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