Information Technology Customer Service
Resume:
SILAS AZIK SAMUELS
Contacts Address: ** Martha Gborie Street, Fagorya – Bo City.
E-MAIL: ****************@*****.***
*********@*****.***
DATE OF BIRTH: 23ND November, 1989
PLACE OF BIRTH: Tikonko Chiefdom, Bo District Sierra Leone
PERSONAL PROFILE
I am reliable, well organized and used to working on my own initiative. I am able to prioritize my workload, comfortable working on my own or as part of a team. Also, I can work under pressure and meet deadlines no matter how short they are. I have understanding of corporate culture and can make optimal use of resources. The experience I have gained in Administration, Communications & Information Technology, enabled me to understand how to prioritize, by planning and organizing, and working under pressure. I have good communication skills (written and spoken), and I firmly believe that with the skills I possess, I can be an asset to any organization that may need my service.
Inter-personal skills: Tolerant, Ethical, Sensitive, Social Attitude, Effective Listening Skills, Persuasive etc.
COMPETENCIES & SKILLS
Professionalism - Possesses strong personal initiative and willingness to accept responsibility: have ability to maintain confidentiality.
Communication – Demonstrate oral and written communication skills – able to clearly explain entitlement decisions to staff.
Integrity – Models the values and ethical standards of any organization.
Technological Awareness – Possessed solid computer skills, including proficiency in MS Office application MS Outlooks, and relevant software packages; ability to use office equipment (Printers, Fax, Scanners, and photocopier).
Client Orientation – Ability to orientate client appropriately as company, or organizational setting requires.
MOTIVATION
As an Educator and a computer Wizard, I have experience in Research, Monitoring Evaluation, and Advocacy Skills that influence productive relationship with key partners. A strategic planner enthusiastic for result that breaks the vicious cycle of poverty and eager to learn, I am also experienced in Microsoft Office.
In addition, the ability to serve as a community mobilizer as well as implementing big events gave me the ability to inspiring people to be focused. A good and motivated team player with a very good interpersonal communication skill, I can work in a multi-cultural environment
KEY SKILLS
I have amassed many skills through my work with youths and community people:
Strong management and supervision skills
Strong knowledge in gender and development
Strong leadership and team building skills
Vast experience of delivering training and capacity building through a range of techniques and produce good quality reports.
Capable of supporting organizational development and change.
Encourages learning across and between partner organizations.
Very strong ability to manage time and project resources efficiently.
Proven record of accomplishment of paying attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with and cross cultural team members.
High experience in community mobilization skills and techniques.
Knowledgeable in computer software applications.
Experienced working in remote areas and under difficult conditions.
Good communication, excellent decision making, motivation, negotiation and advocacy are also the skills I have obtained over the years.
Good and excellent oral and written presentation skills
Knowledgeable in data collection and processing activities.
Capable of driving in both rough and smooth highway with a valid driver’s license.
Voluntarily donates blood in government’s hospital especially in Bo for free of cost to help the needy.
EDUCATIONAL BACKGROUND
INSTITUTION
CERTIFICATION ATTAINED
YEAR/DATE
Njala University Distance Education,
Bo Campus
Bachelor of Education
2019 – 2022
Freetown Teachers College
Higher Teacher’s Certificate
2014 – 2018
African Information Technology Holdings Ltd. Sierra Leone
Advanced Diploma
2009
Ahmadiyya Muslim Secondary School – Bo
W.A.S.S.C.E.
2005 – 2008
Methodist High School – Bo
B.E.C.E.
2001 – 2004
B.D.E.C Primary School – Bathurst
N.P.S.E
1994 – 2001
OTHER CERTIFICATE ORIENTED
INSTITUTION
CERTIFICATION ATTAINED
YEAR/DATE
College of Business and Information Technology
Certificate in Microsoft Office Package(Online)
2016
Techknowledgy (SL) Limited
Diploma in Software Package
2014
Ministry of Health and Sanitation (MoHS)
Contact Tracer
2014/2015
WORK EXPERIENCE /EMPLOYMENT HISTORY
ORGANIZATION/INSTITUTION: Wanjei Stationery and Gift Shop, 46 Dambala Road, Bo
POSITION: IT Technician
YEAR/DATE: October 2018 to 2023 (Contractual)
RESPONSIBILITIES/DUTIES
To setup & run Computer
To input, design and print document.
To keep all the Sales Records intact in the Shop Data Base Sheet.
ORGANIZATION/INSTITUTION: Senan Kerrigan Vocational Centre, New London
POSITION: Head of Department
YEAR/DATE: October 2017 to 2019
RESPONSIBILITIES/DUTIES
To teach Computer Studies
To capture all the data of Students in the School.
Print Certificate and ID Cards for both Staff and Students.
To keep all the School Records intact in the School Data Base.
ORGANIZATION/INSTITUTION: Ministry of Education Science and Technology
POSITION: School Census Surveyor
YEAR/DATE: July 2018 (Contractual - Every year)
RESPONSIBILITIES/DUTIES
Collect data from the head of school or in-charge and input the data on tabs.
To physically count the total number of children in a school.
To verify the type of structure and the learning environment of a school.
ORGANIZATION/INSTITUTION: Fambul Initiative Network for Equality (FINE-SL)
POSITION: Bo District Secretary/Peer Educator
YEAR/DATE: June 2014 – August 2017
RESPONSIBILITIES/DUTIES
To collect information from all chiefdoms within the Bo Districts, input them in the
Data Base and print them out for official and national use.
To check in PHUs, CHCs and MCHP for patients living with Sexual Transmitted Disease (S.T.D.)
To create Husbands School for married men and boys.
To investigate teenage pregnancy and sexual harassment and to refer to the Family Support Unit, for further enquiry.
ORGANIZATION/INSTITUTION: National Youth Empowerment Organization
POSITION: Deputy National Organizing Secretary
YEAR/DATE: October 2016
RESPONSIBILITIES/DUTIES
To mend the affairs of disgruntle Youths
To Organize workshops and training for youths
Serve as a link between youths and their communities
ORGANIZATION/INSTITUTION: Kargoi Junior Secondary School, Bathurst – Wonde Chiefdom.
POSITION: Class Master
YEAR/DATE: September 2010 to August 2015
RESPONSIBILITIES/DUTIES
To teach from J.S.S. one (1) to J.S.S. three (3)
To attend staff meetings, C.T.A. and S.M.C. meetings/training.
Teacher in-charge of sanitation for the school.
ORGANIZATION/INSTITUTION: National Ebola Eradication Centre
POSITION: Contact Tracer
YEAR/DATE: June 2014
RESPONSIBILITIES/DUTIES
To report any sick person, Ebola Infected person and dead bodies to the command Centre.
To educate communities about the awareness and realities of the Ebola Virus Disease (EVD)
To take statistics of an affected house, compound or community.
ORGANIZATION/INSTITUTION: National Safe Blood Services, Government Hospital - Bo
POSITION: Office Secretary
YEAR/DATE: July 2009
RESPONSIBILITIES/DUTIES
Collect patient’s information, inputs and print for official use.
To write report and attend meeting when necessary.
To give support (Food, Drink & Transport) to volunteers who donates blood.
REFERENCES
1.Mr. Nathaniel Jabba
Coordinator Njala University – Bo Campus.
076-774-241
2.Mr. Ernest Allieu
Customer Service – Wanjei Stationery & Gift Shop
078-317-765
3.Mr. Peter Abdulai
Inspector of Schools – Ministry of Basic and Senior Secondary Education
076-252-930
Contact this candidate