Customer Service High School

**** **** ***** **** + DECATUR, GEORGIA *****

PHONE 770-***-**** * E-MAIL adzod8@r.postjobfree.com

CHANEL S. EADES

PROFESSIONAL PROFILE

Highly organized analytical professional with superior goal-setting, decision-making, and

motivational skills. Solid reputation for having positive impact on both internal and external

support and overall productivity. Keeps pace with changes in various industries and evolving

needs. Able to execute strategic initiatives in a methodical approach all while understanding and

executing internal support.

OBJECTIVE

It is my desire to secure this challenging position which will allow me the opportunity to

showcase my

years of customer service experience. This position will also allow me to demonstrate my

creativity

and knowledge, create results, contribute to the organization’s bottom line and develop and grow

professionally.

PROFESSIONAL EXPERIENCE

September 2017 - Present

Comcast

Rep I Telesales Specialist

* Resposible for outbound calls to current residential or commercial customers for the purpose

of prospecting leads.

= Upgrading current customers by promoting Xfinity products and services, and closing all

sales from new sales to sales to existing customers.

« Keeps up to date with industry knowledge, as well as the competitive posture of the company.

* Maintains a thorough knowledge of company products/services.

= Demostrates strong influencing skills with customers, influencing them to purchase products

and services.

February 2008 — July 2017 Wal-

Mart

Support Manager

« Ensuring that store associates are up to date on training modules.

« Greeting customers and ensuring that they are having a pleasant shopping experience.

« Working to resolve any customer escalated issues quickly and efficiently.

« Checking in all freight and truck loads for staff to unload and stock for the next business day.

EDUCATION

August 1989 - June 1993 Towers High School Stone

Mountain, GA

+ High School Diploma

ADDITIONAL SKILLS & COMPETENCIES

« Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Contact this candidate