Customer Service Data Entry
Resume:
CONTACT **********@*****.***
New Forest Duanvale
Trelawny
**/**** -
PETER GAY PALMER
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Customer Service Rep/Data Entry
Xerox- Conduent
Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities
Admin Support
OBJECTIVE
EXPERIENCE
03/10/2020
01/2021 -
06/2021
08/2021 -
05/2022
2004-2009
2011-2012
Chukka Caribbean Adventures
Checking off of daily sales.
Lodgement Reports.
Remittance from
Checking off of daily tour counts
Staff register
Handling of petty cash and submitting petty cash info every week. Customer Service Rep/Technical Support
Advance Call Center Technologies (ACT)
Troubleshooting customers system
Provide information on customers bill
Order Devices/Equipments
Schedule Technicians
Cancel account
Blended Support
Concentrix Jamaica LTD
Assist customers with inquiries
Upselling
Assist customers with troubleshooting steps
Follow procedural steps
Place coffee orders for customers
Check status of orders and place orders
Advise customers of maintenance steps.
CXC
Cedric Titus High
English Language- II, Integrated Science-II, Information Technology-II, Social Studies-III
CXC
Wilmot's Academy
Human and Social Biology-I
EDUCATION
2009
Critical Thinking, Problem
solving, Customer service
and Team player
Certification Level 1 in
Data operations
Data Entry/Operations Level 1
HEART Trust
Level I
Top Agent for Quality (Above 95%)
Surfing the internet
Reading
Meeting new people
SKILLS
100%
ACHIEVEMENTS & AWARDS
INTERESTS
Contact this candidate