CONTACT adzocf@r.postjobfree.com

876-***-****

New Forest Duanvale

Trelawny

**/**** -

**/****

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PETER GAY PALMER

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer Service Rep/Data Entry

Xerox- Conduent

Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities

Admin Support

OBJECTIVE

EXPERIENCE

03/10/2020

01/2021 -

06/2021

08/2021 -

05/2022

2004-2009

2011-2012

Chukka Caribbean Adventures

Checking off of daily sales.

Lodgement Reports.

Remittance from

Checking off of daily tour counts

Staff register

Handling of petty cash and submitting petty cash info every week. Customer Service Rep/Technical Support

Advance Call Center Technologies (ACT)

Troubleshooting customers system

Provide information on customers bill

Order Devices/Equipments

Schedule Technicians

Cancel account

Blended Support

Concentrix Jamaica LTD

Assist customers with inquiries

Upselling

Assist customers with troubleshooting steps

Follow procedural steps

Place coffee orders for customers

Check status of orders and place orders

Advise customers of maintenance steps.

CXC

Cedric Titus High

English Language- II, Integrated Science-II, Information Technology-II, Social Studies-III

CXC

Wilmot's Academy

Human and Social Biology-I

EDUCATION

2009

Critical Thinking, Problem

solving, Customer service

and Team player

Certification Level 1 in

Data operations

Data Entry/Operations Level 1

HEART Trust

Level I

Top Agent for Quality (Above 95%)

Surfing the internet

Reading

Meeting new people

SKILLS

100%

ACHIEVEMENTS & AWARDS

INTERESTS

Contact this candidate