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Quality Assurance Customer Support

Location:
Knoxville, TN
Salary:
70000
Posted:
September 13, 2023

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Resume:

Kevin R. Walker

***** ********** *** *** ***, Knoxville TN, 37931

Cell 865-***-**** adzobd@r.postjobfree.com

Objective: A detailed oriented experienced computer specialist that is uniquely skilled & knowledgeable with a multitude of hardware, software, and programming capabilities. Communicating effectively with a diverse audience, utilizing research, analysis, interpretation, and hands-on problem solving being able to ascertain opportunities for solving issues and providing solutions. A motivated database administrator and programmer wanting to help streamline data collection, maintenance, and integrity of database systems. Finding unique ways to simplify and make data more effectively useful for a company is exciting and rewarding.

Technical / Computer Skills

Hardware: IBM PC & Compatibles, Macintosh, Servers, HUBs, Switches, Routers, Scanners, Printers, & Monitors

Software: AWS Redshift & S3, SalesForce, Microsoft Windows 2000/ XP/Vista/7/Advanced Server 2000, MS Office 2010, Quicken, Adobe, Internet, MS Access, Dbase, Sybase, Oracle Database SQL, Frontpage, Primavera Contract Manager / Expedition, InfoMaker, SAP, Versitale Enterprise with ERMS from Zasio

Programming Language: Visual BASIC, RPG, mySQL 2000, HTML, C++, Java, Oracle Database SQL

Networking: Network protocols (TCP/IP, Appletalk, token ring, NETBIOS, LAN/WAN, IPX/SPX, ftp, etc.), Active Directory, Security, IIS, file sharing, printer services, backup services, design and engineer systems

Professional Experience

Vetcelerator/JUX Health Knoxville, TN Feb 2023 – July 2023

Lead Database Architect

Develop a database architecture, data lake, for the collection of client data. Organize with other programmers and developers to make ETL processes, using API connections to extract data, pulled data from phone system using webhooks, creating data storage areas (AWS Redshift & S3 Buckets), programming data transfers, ensuring data integrity, and researching multiple EHR systems for base of data lake. Assigned to help obtain HIPAA certification, 75% completed. Assigned to work with teams from Spain, Portugal, Mexico, and Canada for the development of several proprietary software applications. Helped with design and base structure of application designed to give clients access to all company products and services, as well as access to their own data enriched with Marketing and Telecommunications data.

Solar Titan USA Knoxville, TN 2022 – 2023

SalesForce Administrator / Platform Builder / Developer

Define requirements, customize platform, work on user permissions and setup, utilizing programmatic and declarative skills to extend and customize applications on the Lightning platform, demonstrate skills and knowledge in designing, building, and implementing custom applications, develop and deploy custom business logic and interfaces, learning Apex and VisualForce to extend the Lightning Platform.

CNS LLC Y-12 National Security Complex Oak Ridge, TN 2014 – 2021

System Development Associate - Programmer

Researches, designs, develops and/or modifies enterprise-wide systems and/or applications software using languages such as C++, C#, Visual Basic, ABAP, PeopleTools, JAVA, XTML, Objective C, HTML 5, and .NET, ensuring compliance with all software quality assurance requirements. May provide database and other architecture support. Provides maintenance and upgrades to existing systems. May have customer and vendor management interfacing responsibility.

SAP–Security team member responsible for creating and maintaining roles, Custom table maintenance, ABAP programming, BSP application creation, LSMW creation for data imports

IS&S Telework Transfer team helping customer support for troubleshooting IT issues for employees as they transferred to remote working process

ServiceNow incident responder helping customers with resource requests, role request or assignment issues, or any other SAP permission based needs.

Safety Team Co-Lead planning team meetings and relaying company safety content

Derivative Classifier reviewer determining classification of documents

Running BURP scans reporting on network security of customized network applications

Approving resource requests for SAP development, quality assurance, and or production system areas for users

B & W Y-12 National Security Complex Oak Ridge, TN 2010 – 2014

IMO Senior Administrative Specialist – Records Management

Provide solutions to the information needs in the management of records through the companywide software, Versatile Records Management with ERMS (electronic records management system) from Zasio. Database provides federal retention requirements on life of records moving from paper to electronic storage.

Database integrity

Installation, training, and customer support for database

Mass data imports utilizing a variety of methods to convert and sanitize data

Customize, modify, and maintain SQL queries for reporting

Software installation, upgrades, and testing of modules with the vendor on network systems before production use implementation

IMO Administrative Specialist – Document Management 2006 - 2010

Provides information support that included receiving, processing, maintaining, retrieving, and disseminating information resources such as library materials, company records, microforms, and other documents in both hard copy and electronic format across five departmental based document centers. Collected and analyzed information, prepared documents, data entry into databases, and performed related assignments for the maintaining, storage, and disbursement of documents to work areas. Able to identify needed improvements work with centers to implement changes that increased the quality of the production, process flow, and continuity between centers.

Managed database, software, upgrades, and issues across network servers with minimal lost time impacts.

Self taught new Primavera Contract Manager database software, management tool, and Infomaker the database reporting tool

Worked on Black Belt team to create company wide Submittal Tracking process

Reduced entry time on records from 50 hours to 5 hours through creation of ODBC import process

Created database to track number issuance, document inventory, and establish link between documents

Database used as a quick reference for document location or process location by many departments which saving 1-3 total hours daily in locating documents.

Improved customer satisfaction from 10% rating to 100% in several document centers

Helped move, set up, and increase efficiency in centers

Educational Background / Federal Clearance

Q Clearance 2005 - 2021

B.S. Computer Science

Regis University Denver, CO 2014

Certificate of Federal Records Management Training

NARA 5 Core Knowledge Area On-Line 2011

Microsoft Certified Personnel, System Administrator, Database Administrator

New Horizons Computer Learning Center Knoxville, TN 2003



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