Morrow, GA *****

+1-404-***-****

adzo9u@r.postjobfree.com

EDUCATION AND TRAINING

High school diploma in General Studies

Education Administration

Harding High School, Bridgeport, CT

June 1983

Diploma

Education Administration

Warren Harding High School, Bridgeport, CT

January 1983

THERESA FOSTER

SUMMARY

Brings proven skills in online retail operations. Knowledgeable about financial tracking, inventory management and promotional strategies to drive substantial sales. History delivering exceptional service to customers and building loyal base. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

SKILLS

Accounting (1 year)

As400 (2 years)

Invoices (4 years)

Excel (10+ years)

Microsoft Word (10+ years)

Customer Service (10+ years)

Microsoft Office (10+ years)

Microsoft Outlook

Manufacturing Experience

Microsoft Powerpoint

Word Processing (6 years)

Oracle

QC Inspection (3 years)

Lotus Notes

Great Plains

Accounts Payable Processes & Management (2 years)

Invoices/Expense Reports/Payment Transactions

Spreadsheets & Accounting Reports

Typing Windows XP (10+ years)

Windows 10

2007

2010 (8 years)

Scheduling Skills (3 years)

Accounts Receivable

Account Reconciliation

Order entry

Sales

Warehouse experience

Computer literacy

Microsoft Excel

Operating systems

Communication skills

Typing

Warehouse management system

Delivery driver experience (5 years)

Office management

Supply chain

ERP systems

Assembly (5 years)

Client Relationship Development

Inventory Management

Marketing Understanding

EXPERIENCE

E-COMMERCE SPECIALIST

Deutsche Post & DHL Union City, GA October 2022 - Current

Work with the supply chain team to ensure customer needs are fulfilled

Assist in the achievement of the company's objectives and KPI's

Process order confirmation from supplier quickly and effectively liaising with other departments when necessary

Scanned and packaged orders for customers to be shipped out

Located lost items to go with correct orders to be completed for shipping.

Developed and implemented an effective e-commerce strategy to increase online sales.

Created, tested, and monitored web pages for optimal performance in search engine rankings.

Managed customer service inquiries through multiple channels including email, chat, and phone.

Designed promotional campaigns to generate interest in e-commerce products.

MACHINE OPERATOR II

Zinus USA Inc. McDonough, GA June 2021 - March 2022

Prepared orders for distribution

Calculated the consumption of materials

Utilized different cutters such as flat, wave, hole

Collaborated with other departments regarding the number of necessary supplies needed

Maintain and followed safety measures and procedures at all times

Inspected Product for any anticipated defects or damaged parts before shipment was ready to be sent out.

Set up and operate machine tools to produce precision parts and instruments.

Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.

Troubleshoot malfunctions in equipment or processes.

Adjust machine settings to complete tasks accurately.

Inspect finished workpieces to ensure conformance with specifications.

Maintain records of completed work and production data including volume produced and time required for each task.

CUSTOMER SERVICE REPRESENTATIVE

PeriShip Branford, CT August 2019 - November 2020

Assisted and supported our customers with their orders over the phone or through Email resolved any escalated issues

Scheduled orders to be picked up to arrive on time.

Answered customer inquiries and provided accurate information regarding products and services.

Provided excellent customer service to resolve customer complaints in a timely manner.

Gathered customer feedback through surveys and used the data to improve customer service.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

CUSTOMER SERVICE REPRESENTATIVE

The Next Street Driving School Watertown, CT December 2017 - August 2019

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Prepared certificate of completion.

Answered customer inquiries and provided accurate information regarding products and services.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Developed strong relationships with customers by providing personalized assistance and support.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Gathered customer feedback through surveys and used the data to improve customer service.

CUSTOMER CARE REPRESENTATIVE

Anthem Blue Cross Blue Shield Wallingford, CT September 2016 - September 2016

Assisted seniors to buy or fill in the gaps in their original Medicare and medical coverage

Provided answers to any question or concerns

Updated and corrected any information on customer's account.

Provided accurate, valid, and complete information to customers.

Resolved customer complaints promptly and professionally.

Built sustainable relationships of trust through open communication with customers.

Maintained high satisfaction score by consistently resolving first-call issues.

Delivered customer support to high call load each shift.

Followed up on emailed or web-submitted customer inquiries within standard response times.

Supported customers to maintain positive relationships throughout and following sales processes.

Collected deposits or payments and arranged for billing.

Updated databases with new and modified customer data.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Strengthened customer retention by offering discount options.

BENEFIT ANALYST

AON HEWITT Charlotte, NC September 2014 - January 2015

Analyzed employee benefit plans to ensure compliance with applicable laws, regulations and company policies.

Developed and implemented procedures for enrolling employees in health, dental, vision, life insurance, disability coverage and other benefit programs.

Assisted Human Resources department in administering employee benefits programs including 401 retirement plan.

Created reports summarizing benefit information such as enrollment data, premium payments, claims history.

Reviewed payroll deductions for accuracy and ensured timely payment of premiums to carriers.

Provided customer service support related to employee inquiries about their benefits packages.

Coordinated with third party administrators to resolve issues related to claim denials or incorrect billing statements.

Developed training materials on various topics related to employee benefits such as COBRA rights and HIPAA privacy rules.

Collaborated with team members on how to resolve clients issues and resolve on going problems.

Attended meetings with senior management team members to provide updates on any changes in legislation impacting employer sponsored health plans.

CERTIFICATIONS

Insurance Adjuster, 11/2021, 11/2021, I completed an accelerated course for all lines adjuster

ACCOMPLISHMENTS

Certified Supply Chain Specialist Certificate, 01/2023

PERSONAL INFORMATION

Work Permit: Authorized to work in the US for any employer

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