Burbank, IL ***** 773-***-**** adzo87@r.postjobfree.com

EDITH PEREZ

Experienced customer service leader with over 14 years of experience in supervision, shipping claims, and virtual customer service. Excited to bring my proven skills and customer enthusiasm to the Etsy Operations team for Shipping Carriers. PROFESSIONAL

SUMMARY

SKILLS Progress Tracking and

Reporting

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Organizational and

Planning Skills

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● Customer Experience

● eCommerce

● Parcel Delivery Escalations

● Fulfillment Operations

● Claims

● Customer Outreach

LEAD ON ROAD EXECUTIONER 09/2020 to Current

Amazon Logistics, Chicago, IL

REAL ESTATE AGENT 01/2017 to 03/2021

BAIRD & WARNER

WORK HISTORY

Act as the escalation point for team on unresolved customer issues related to missing packages.

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Developed, maintained, and delivered team member feedback constructively and performance evaluations to provide personal growth and enhance team capabilities

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Managed over 80 delivery drivers daily to ensure they met customer demand and delivery promise dates.

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Managed over 10 customer issues daily and came to resolutions to keep customer satisfactions rate over 95%.

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Supervises and monitors driver assignments, workflow, performance and work standards, accuracy and productivity.

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● Driver trainer for Class C drivers in accordance with DOT regulations.

● Problem solved package issues for delivery drivers while out on road.

● Problem solved customer package issues to ensure customer promise date was met.

● Personally deliver packages to guarantee delivery date was met.

● Coached team members in techniques necessary to complete job tasks. Trained new team members by relaying information on company procedures and safety requirements.

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● Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

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Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price

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● Perform comparative market analysis to estimate properties' value ASSISTANT STATION MANAGER 08/2019 to 09/2020

Amazon, Joliet, IL

SHIFT ASSISTANT 06/2017 to 08/2019

AMAZON

OPERATIONS/TRAINING SUPERVISOR 03/2009 to 06/2017

UNITED PARCEL SERVICE

CASHIER 03/2004 to 08/2007

MURRAY'S AUTO PARTS

● Work alongside lawyers and lenders to ensure a smooth transaction until closing

● Negotiate terms and price of properties' that fit the best interests for my clients. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

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● Communicated with clients to understand property needs and preferences.

● Managed team of 25 direct reports

● Optimize site processes to ensure high team performance

● Define employee functions and keep individuals on task

● Kept shift on schedule with deliveries and production goals

● Train and mentor employees on current safety standards

● Process paperwork and audits in a timely fashion to meet all deadlines

● Provide coverage for manager in their absence

● Implement safety policies to reduce or eliminate incidents

● Direct day-to-day operations to ensure production is being met

● Supervise, develop and delegate tasks to my associates and Ambassadors

● Provide coverage for my manager in his absence

● Problem solve packages to make sure they are on road to our customers

● Coach Associates and ambassadors on safety requirements

● Keeping open communication with dispatchers to stay on track with pull in/pull out times

● Audit driver vans to ensure they are not leaving packages behind by trying to cube out

● Provide feedback to my associates and ambassadors on performance Maintain and create daily reports for training office managers to ensure all employees are in compliance with UPS standards

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Assist with training new employees and new supervisors in unload and load areas of operations

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Assist the training department managers with various audits and assist with the completion of audit paperwork

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Maintain accurate information in the UPS database systems as directed by training managers

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● Helped create the Blue is New program within UPS that is currently being used country wide

● Assist with running docks to ensure packages reach their destination.

● Assessed new employee skills and strengths to provide customized training.

● Updated employees with latest policies, procedures and compliance standards.

● Responsible for cashing out customers

● Ensured that inventory was accurate as well as received inventory for the store

● Trained all new cashiers on proper job functions Trained new sales employees on how to use our computer systems for finding auto parts for costumers

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CHICAGO REAL ESTATE SCHOOL, Chicago, IL

REAL ESTATE LICENSE JANUARY 2017, 01/2017

EDUCATION

English

Native or Bilingual

Spanish

Native or Bilingual

LANGUAGES

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