JOSEL R.

MANILA

PROFILE

Skilled Front Desk Receptionist with exceptional knowledge of check-in and check -out procedures. Dedicated to serving guest needs. Ability to coordinate service between team members. Excellent communication skills with ability to multitask and prioritize tasks. Dependable and energetic worker proficient in duties and responsibility. Proven ability to promote customer participation proficient abilities in customer service and client satisfaction and working in busy environment while calm. Ability to provide hospitality with outstanding etiquette.

CONTACT

PHONE:

099********

EMAIL:

joselmanila38@gmial

SKILLS

Front office services

Cookery

Technology savvy

Recordkeeping

Hospitality service

Team collaboration

Customer assistance & interaction

Microsoft office

Office supplies ordering

Client relation

Customer service

Sales

WORK EXPERIENCE

Front Desk Associates

Happynest Hostel

August 22,2022 January 01,2023

I was receptionist from August to January. I do multi tasking work as receptionist and the housekeeping in the same time since we're less of man power. I was familiar with little hotelier the system we use. Checking Agoda, booking. Com, Airbnb room reservation. Answering guest inquiry

Head chef

Nyor cafe and bristo @Happynest Hostel

Junary - Present

Front Desk Receptionist

Sta Barbara Residence Hotel

September 28 – Present

168 Montebello Drive Banilad, Cebu City Philippines

Front Desk Receptionist/ Sales

RK Rubber Enterprise Co.

63f Gochan Street, Mabolo Cebu City

August 27- April 23,2021

Working in Rubber Manufacturing, help me boost my knowledge in handing client and in sales

Welcomed guest/ Customer and assist them for their inquiry regarding of the item, product line and our other services, The front desk engaged in friendly conversation with them.

Getting details of our customers for their order and inquiry.

Follow up their PO (purchased order).

Front Desk Receptionist

Oftana Suites Mandaue City Cebu

July 2017-July 2018

Welcomed guest and helped them check-in at the front desk and engaged in friendly conversation with them.

Responded to guest request for special accommodations and made restaurant and tour reservation for them.

Keep booking of financial transaction up-to-date and conducted night audits to ensure accuracy.

Used Microsoft office excel for records of customer information and update room vacancies as customer checked out.

Housekeeping Attendant & Finance Staff (OJT)

Waterfront Cebu City Hotel & Casino

Nov 2016-Mar 2017

Kitchen Assistant & Food and Beverage Attendant (OJT)

Casino Espanol De Cebu Inc, Cebu

March 2016- May 2016

EDUCATION

Cebu Technological University – Argao Cebu

Bachelor of Science in Hospitality Management

March 2017

CERTIFICATIONS

National Certification II in Front Office Service

National Certification II in Cookery

OJT at Waterfront Cebu City Hotel & Casino

OJT at Casino Espanol De Cebu Inc, Cebu

OJT Orientation work ethics And Values Seminar – Workshop

Labor Education for Graduating Students (LEGS) Employment Coaching

ROTC Component of the NSTP

REFERENCE

Rey Anthony Sarona

HM Department Chairman

CTU – Argao Campus

Campus Isidro Kintanar St, Argao, 6021

Contact No. : 091*-***-****

Xavier Kevhin Cortez

President

RK RUBBER ENTERPRISE Co.

63f Gochan St. Mabolo Cebu City

Contact No: 090********

CHIRSTINE MEJIAS

MANAGER

OFTAN SUITES

A.S FORTUNA BANILAD MANDUE CITY,CEBU

Contact No.: 093********

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