Customer Service General Manager

***** ******** ******, ******, ** ***** • 305-***-**** • adzo5m@r.postjobfree.com

Rene A. Borges

Objective

To obtain a managerial position where I may demonstrate and apply my knowledge and enthusiasm to its full potential while exceling by use of my extraordinary customer service skills to help the business evolve and grow in a positive direction for the long term. Experience

01/2022 – Present Self-Employed CO & OK

Independent Contractor

Delivery of goods and services to customers on time and in excellent condition.

Utilize GPS to optimize routes and continuously meet estimated delivery times.

Communicate with customers to keep them up to date with the status of their order.

Assure orders are complete before delivering to customers.

Services offered through UberEats, DoorDash, Walmart Spark, GrubHub and Amazon.

Over 5,000 completed deliveries to date.

10/2017 – 01/2022 5 Star Gold Care Colorado Springs, CO Administrator/ Lead Driver

Coordinated activities, created monthly calendar, maintained budget and presented informative trainings to staff.

As a Mentor, I was responsible for being familiar with each participant’s file.

Completed, submitted and filed all incident reports and responded to incoming referrals.

Scheduled, completed and presented programs to meet and greets for prospective participants.

Completed vehicle inspections of Mentor vehicles and held staff meetings monthly.

Randomly monitored Mentor’s and reviewed for all proper materials on hand as required.

Tracked all employee clock in’s and clock out’s and Participants daily attendance.

Assisted with filing, phone calls, e-mails, errands and any other clerical work needed. 09/2013 - 09/2017 Wheels America Miami, FL

General Manager

Oversaw inventory of wheels & raw materials and production of incoming & outgoing wheels.

Set weekly team goals to increase monthly sales.

Provided exceptional service while handled customer comments, compliments and concerns.

Oversaw all warehouse staff and drivers.

Collected and billed all business account invoices. 09/2009 - 09/2013 Pacesetter Personnel Services Miami, FL General Manager

Dispatched 80-100 people a day to job sites requiring different skill levels and knowledge.

Ensured all laborers had proper training certifications in place.

Provided customer service to over 40 corporate accounts and oversaw duties of all office staff.

Increased customer base by 15% & reduced office payroll expenditure to meet weekly budget.

Collected and billed all invoices.

09/1998 - 09/2009 J&E Fasteners Miami, FL

Warehouse Manager

Maintained genuine relationships with customers.

Handled all incoming and outgoing cargo shipments.

Increased monthly sales meeting quotas.

Operated Forklift.

Tool technician. (Airguns)

305-***-**** • adzo5m@r.postjobfree.com

Rene A. Borges

Education

06/1995 - 06/1998 Miami Coral Park Senior High School Miami, FL Skills/Qualifications

High School Diploma

References

References are available on request.

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