Customer Service Information Technology

Yolanda Figures

ProEle

Over *+ years of experience as a Customer Service Agent, and now looking to pursue a professional career that allows the opportunity for advancement, to utilize and strengthen the skills that enable me to enrich and positively impact the company's growth. mpylotpenH cisHort

Pearland Independent School District, Teacher Assistant, Houston OCTOBER 2 0 1 6 — J ULY 2 0 2 0

Assisted all assigned students with classwork, projects, documents and any other tasks as needed. Record daily activities and attendance of special needs students. Assisted teachers with daily class management as well as Substitute teaching as needed Insurance Representative, General Dynamics Information Technology, Houston

JANUARY 2 0 1 4 — AUGUST 2 0 1 6

Primary contact in handling routine and complex policy holders inquiries, regarding signature authorization, bene.ts, claims, and general assistancef Successvully executed quality customer ser7ice through vast responsi7eness, reliability, assurance, and provessionalismf

Reservation Sales, Southwest Airlines, Houston

AUGUST 2 0 0 M — 9AY 2 0 0 D

Provided scheduling services for air travel, car rental, hotels and cruises. Assisted passengers with various questions or problems as needed. Offered any specials or promotions when available. Trained on any and all new methods of handling travel through internet booking for passengers needing assistance.

Accounting Supervisor, Veritas DGC, Inc., Houston

J UNE 1 D D M — 9AY 2 0 0 M

wuties included 7arious general ledger entries, auditing and processingemployee expense reports, processing in7oices, -ire transvers, 7endorand employee edits, experienced in 7arious currency usage and extensi7einterkcompany transactionsf Conducted monthly closing ov Corporateboojsf Responsible vor sales tax computation, 10DD reports and auditpreparationf Prepared and processed 8ournal entry transactionsf

Senior Accounting Assistant, Panhandle Eastern Pipeline Corporation, Texas Houston

AUGUST 1 D H H — 9ARC; 1 D D M

TexasResponsibilities included general accounting vunctions such as/ auditing,processing and analyzing in7oices, checj requisitions, 8ournal entries,-ire and .eld cash accountsf wuties also included sales tax computation,account balancing and reconciliation, assisting internal and externalcustomersf Trained and assisted employees -ithin the departmentf

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University of Houston, Houston

1 D M 6 — 1 D H 0

Business Technology3Accounting

SeHails

9issouri City

United States

2H1k2@6kM0H1

y.gures>yahoofcom

k ills

Evvecti7e Time 9anagement

;ighly organized and ev.cient

Critical Thinjing

Strategic Planning

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