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Customer Service Office Operations

Location:
Naguilian, La Union, Philippines
Posted:
September 13, 2023

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Resume:

CHERRY LYN C. BANAY

** ***** ******** *,

San Isidro, Naguilian, La Union

Mobile No.: +639*********

Email Address: adznz8@r.postjobfree.com

SUMMARY

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

WORK EXPERIENCE

Clerk II, March 2022 - July 2023

DEPARTMENT OF PUBLIC WORKS AND HIGHWAYS (DPWH) REGION I SAN FERNANDO CITY, LA UNION PHILIPPINES

• Managed client communications by answering telephone calls and corresponding through email.

• Operated and maintained various office machinery such as printers and photocopies to keep office running smoothly.

• Supported office operations by taking clerical duties. SHOP ASSISTANT, December 2019 - December 2021

QASER ALFALAFIL CAFETERIA - Sharjah, United Arab Emirates

• Opened and closed store by completing security, cleaning and financial checklists.

• Pack and processed stock from fresh counters.

• Answering phone calls by getting orders.

• Operated register to process payments via cash and cards.

• Engaged with customers to better understand needs and deliver excellent service.

• Kept shelves neat, clean and organized through visual merchandising. ADMIN ASSISTANT, May 2019 - July 2019

DRUCK CHEMIE TRADING (LLC) - Dubai, United Arab Emirates

• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

• Performed administrative tasks, document management and report development for inter- departmental use.

• Organized and stored hard copy files.

• Scanned new documentation into system and classified data using standard codes.

• Supported office operations by taking clerical duties. SECRETARY, August 2018 - March 2019

JOCES FUNERAL HOMES - Bauang, La Union, Philippines

• Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.

• Answered inbound telephone calls promptly and directing clients.

• Generated and distributed invoices to obtain fee payments.

• Maintained organized filing system documenting business operations. SKIILLS AND HOBBIES

Computer Literate, Time Management, Communication Skills, Customer service, Teamwork, Customer order recording, Product bagging, Well-Organized and Singing. EDUCATION

Bachelor of Science, Office Administration, June 2014 - July 2018 Don Mariano Marcos Memorial State University - San Fernando City, La Union, Philippines



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