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Customer Service Operations Manager

Location:
Beaumont, TX
Posted:
September 13, 2023

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Resume:

Kyle Wright

Houston, Texas 409-***-****

adznz4@r.postjobfree.com

PROFESSIONAL PROFILE

Hands on Operations Management professional with Heavy Industrial, Manufacturing, and Fabrication background with expertise in areas of Production, Shipping/Receiving, Crane Operation, Scheduling, Inventory Control, Budgeting, Vendor Relations and Freight Transportation. Competency Highlights

Supports and implements new company policies and procedures in diverse settings Proficient in developing and implementing strategies for sustainability, competitiveness and profitability in complex markets

Experience in directing projects from inception to launch; consistently achieving revenue targets Proactive planner

Proficient in Lean Manufacturing 5s KPI boards, coaching and training WORK EXPERIENCE

2018-present: Owner/Entrepreneur, Wright Edge Shears (Houston, Texas) I established Wright Edge Shears, a successful business that achieved growth with Texas businesses. I am the Master Sharpener for this business and conducted sharpening and sales of high-end salon shears. Enhanced brand awareness through advertising and operations through social media branding, leading to establishment from the ground up

Demonstrated website designing skills and responsibilities for establishing a consumer-friendly website Grew business relationships conducting sales and marketing of Houston, Beaumont, and Lake Jackson area businesses

Procured a positive customer service ensuring satisfaction with service Conducted pricing of tools, sharpening, and business services Ensured highest quality of products and services to procure customer retention Created business plans, arranged financing, forecasted potential growth of business opportunities Acquired and counted inventory items and verified and recorded data in Excel 2013-2018: Operations Manager, Marino\WARE® (Pasadena, Texas) Marino\WARE® provide metal framing products and services. Heavy Industrial. Crane Operation. Their HQ is in South Plainfield, New Jersey, manufactures out of 4 large plants and employs approximately 500 people.

In the Pasadena, TX plant, I controlled the daily receipt of 15-20 trucks of heavy industrial, raw steel, in coil form. I managed 105 employees, over 3 shifts, working 10 production lines, packaging and the shipping/receiving areas. Outbound, I facilitated transportation of the finished goods via the in-house trucking company. Managed teams of 30+ employees in areas of production, scheduling, shipping/receiving and safety Increased Efficiency and the value of the asset base Led initiatives to reduce waste and increase productivity with customer service and billing operations Ensured customer satisfaction, leading to established effective relationships with customers Recruited and managed all operations personnel

Managed and requisitioned machinery and parts to keep operations at desired volume output Contacted vendors regarding equipment down that had maintenance agreements Monitored inventory control and scheduling

Implementation and education of Lean Manufacturing 5S Handled packaging and repackaging of finished goods 1997-2013: Operations Manager, Clark Dietrich (Dallas, Texas) Clark Dietrich provides heavy industrial, steel construction products and services. They HQ out of Hamilton, Ohio, have 12 plants and employ approximately 1,300 people nationwide. In the Dallas, TX plant (largest in group), I was responsible for the receipt of inbound raw materials (coil form), which were delivered via trucks and rail cars. I oversaw the production lines and 3 shifts of machine operators. I organized the packaging of finished products and repackaging of remnants. Outbound, I managed the scheduling and shipment of 20 trucks of finished goods, daily. Managed switches of railcars into company spur. Directed the transportation, storage and distribution operations of the company

Authorizing and maintaining contracts and rates with transportation vendors, equipment and material providers

Directed investigations to verify and resolve customer or shipper complaints including, freight claims, billing disputes etc

Resolved all accounting discrepancies

Assured safety and employment guidelines were met by employees by facilitating training, and implementing company policies and procedures

Managed operation procedures for compliance with safety, efficiency, and quality standards for several forms of equipment

Crane Operation

Processed and tested all secondary material to assure compliance with industry standards, and maintain profits

Managed shipping and receiving including daily audits for quality control, log of manpower, and scrap and recycling profitability

EDUCATION

McNeese State University (Lake Charles, Louisiana), 1989 Skills: OSHA compliance, troubleshooting, productivity improvement, budgets, P&L, preventative maintenance, productivity improvement, team Supervisor, training, qualified Swept- 3 Stormwater, Lean Six Sigma Green Belt Certification

Software: ERP system knowledge (including installing the software), AS400, PC Miller, RF Scanning Systems, MS Office applications, Google Office



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