Data Analyst

Eunice Brandares

+1-857-***-**** ***************@*****.*** linkedin.com/in/eunicebrandares/

Summary

Experienced data-driven analyst with 6 years of expertise in Data Analytics, Risk Management, and Fraud Analytics. Skilled in process optimization, statistical programming, and cross-functional collaboration to drive decision-making. Eager to apply these skills in innovative ways within the tech industry.

Core Competencies

Business Optimization Process Automation Data Analytics Data Science Machine Learning Data Visualization Business Insights Statistical Analysis Agile Methodologies Scrum Predictive Analytics Data Analysis Risk Management Fraud Management SQL R SAS MySQL Power Query Power BI Tableau Excel Extract, Transform, Load (ETL) User Acceptance Testing (UAT)

Education

Master of Science in Business Analytics, Specialization in Management Aug 2023

Hult International Business School, Cambridge, MA, United States

Relevant Coursework: Business Statistics, Business Modeling & Optimization, Computational Analysis (MySQL, Python, R, Tableau; Data Management, Data Analytics, Data Visualization, Data Modeling).

Bachelor of Science in Statistics Jun 2016

University of the Philippines, Metro Manila, Philippines

Relevant Coursework: Statistical Analysis (Probability Theory, Regression, Multivariate, Categorical, Exploratory), Advanced Statistical Computing (SAS, STATA, R, Data Management, SQL, Macro).

Professional Experience

Senior Business Analyst – Risk Collections Jun 2021 – Sep 2022

Citibank N.A., Philippines

Collaborated with Collections Operations Team to identify and mitigate high-risk accounts, resulting in an increase in recoveries and reducing Net Credit Loss.

Conceptualized and implemented a risk segmentation strategy to categorize accounts based on their credit risk levels and assign scores to each account to prioritize collections efforts and allocate resources effectively.

Enhanced efficiency by 50% and removed 90% of reporting mistakes by automating and streamlining various reports and processes.

Data Analyst II – Risk Credit Acquisitions Jul 2019 – Jun 2021

Citibank N.A., Philippines

Developed credit policies with stakeholders and other departments to manage financial risks and abide by the risk acceptance framework and constantly improve customer experience.

Improved loss rates by 3% after executing a credit tightening for segments affected by unemployment and recession due to the global pandemic.

Implemented a credit test resulting in an incremental approval of 1,000 credit card applications and improvement of monthly approval rate from < 1% to 3%; coordinated with multiple teams throughout the test duration.

Established and executed a comprehensive reporting strategy to optimize customer targeting, resulting in an 8% increase in monthly approval rates and a 1,000-booking boost.

Data Analyst – Fraud Analytics & Parameters Oct 2016 – Jun 2019

Citibank N.A., Philippines

Conducted in-depth analysis of customer transaction patterns to identify potential fraud cases, enabling prompt execution of fraud control strategies to prevent losses.

Automated a fraud detection process where clients can respond to fraud alerts within 10-15 seconds via SMS; achieved real-time unblocking of the credit card if the transaction is found genuine. Co-lead implementation of the project.

Boosted turn-around time of a fraud review by 24 hours after implementing a new fraud tool to evaluate credit card applications and give fraud scores. Led the execution and managed issues encountered.

Additional

Awards: Citi O&T Innovation Achievement (4Q 2018), Citi Silver & Gold Awards (3Q 2019), Citi Silver Award (3Q 2021), Citi Copper & Silver Awards (2Q 2022).

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