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Marketing Manager Customer Care

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
September 12, 2023

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Resume:

Jucundis Myende

*** ********

Port Shepstone

081*******

adznyw@r.postjobfree.com

Summary

Customer-focused individual, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and work to achieve outstanding sales.

EXPERIENCE

Startimes Media SA — Promoter/Sales Consultant

2017 - PRESENT

· Demonstrated service features to potential customers, showcasing benefits to help customers get most out of service.

· Identified customer requirements and needs and tailored sales pitches and product recommendations to highlight relevant services.

· Kept up to date with product or service features, delivering exceptional customer care to increase brand loyalty.

· Kept product demonstration areas stocked with samples and promotional leaflets to increase sales opportunities.

· Worked with marketing manager to Increase brand awareness and identify new marketing opportunities.

· Received and processed customer payments, recording transactions and stock levels accurately.

· Provided guidance and recommendations on product selection to customers.

· Open and close the store.

Bargain Books —Bookseller

2010 - 2014

· Welcomed customers, addressed enquiries and provided information to promote positive communications and excellent service.

· Kept the bookstore tidy to maintain aesthetics and comply with cleanliness and quality standards.

· Purchased supplies to maintain consistent stock and inventory.

· Used database to track and locate titles and print materials for clients.

· Reconciled book returns to refund customers, providing recommendations for other books suitable for taste.

· Processed orders and book reservations to systemise and organize operations.

· Collected payments by cash, credit or debit and provided invoices to deliver proof and summary of transaction.

· Provided recommendations and advice for customers to explore books of different genres.

Fascination Books — Bookseller

2006 - 2009

· Demonstrated comprehensive knowledge of latest titles and market trends by conducting research and tapping resources.

· Welcomed customers, addressed enquiries and provided information to promote positive communications and excellent service.

· Processed orders and book reservations to systemise and organize operations.

· Collected payments by cash, credit or debit and provided invoices to deliver proof and summary of transaction.

· Scheduled book drives to promote books and increase profits.

· Provided recommendations and advice for customers to explore books of different genres.

Kagiso Khulani Food Services — Assistant Chef

2003 - 2005

· Prepared dish ingredients by chopping vegetables, meats and garnishes.

· Regularly serviced kitchen equipment, such as hobs, ovens and fryers, ensuing machines stayed in functional and safe working order.

· Prepared and appropriately stored ingredients in advance, optimizing kitchen efficiency during service times.

· Kept preparation and cooking areas clean, organized and hygienic by conducting regular deep cleans, particularly after preparing meat.

· Maintained excellent menu knowledge, enabling prompt, precise preparation of current dishes.

· Helped head chefs in designing new foods, menus and recipes, developing based on personal ideas and cooking trends.

· Worked with a team and delegated appropriate tasks to each member.

· Worked with meticulous attention to health and hygiene standards, storing, handling and disposing of food appropriately.

· Completed all food prep and other tasks as required by head chefs to high-quality standards and within deadlines.

EDUCATION

Umzinto Secondary School— National Certificate

2001

Matric

Columbus Commercial College — Certificate

2004

General Secretarial.

Compass Group Centre of Learning — Certificate

2005

Waitron Training

Esayidi Tvet College — Certificate

2015 - 2017

Financial Management

Level 2 - Completed

Level 3 - Completed

Level 3 - Pending

SKILLS

Customer Orientated

Sales and Marketing

Teamwork

Technical Assistance

Activities

Volleyball

Long walks on the beach

Watch Daily News

LANGUAGES

English and Zulu



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