LUIS QUINTEROS VALDEZ

707-***-**** – San Francisco, CA

adznyg@r.postjobfree.com

EXPERIENCE

September 2021 - Present

Director of Environmental Services - WINDSOR HEALTHCARE CENTER OF OAKLAND, CA

• My responsibility across the departments is to maintain monthly reports for all policies and procedures, conduct daily room inspections, maintain and update the supplies in the chemical room, in-service staff and provide supervision, facility maintenance and repairs, and maintaining the department’s budget.

October 2020 - 2021

MAINTENANCE DIRECTOR - WINDSOR HEALTHCARE CENTER OF OAKLAND, CA

• My responsibilities are to maintain all the documents and authorized licenses so that the building is protected under the law and regulations that the city establishes.

•At the same time I have to make weekly and monthly reports of the repair and maintenance of air conditioners, heating, clean hood filters, test operation of doors and locks, Dryer vent, Exercise generator perform routine checks, Fire sprinkler System control valve lock inspection, Resident monitoring system operation doors and patient wandering system, Test temperatures throughout the building, Water systems, check temperatures in the freezers and refrigerator. JUNE 2019 – MARCH 2020

MAINTENANCE ENGINEER - ORCHARD HOTEL– SAN FRANCISCO, CA

• Assist with the management of engineering projects, working with contractors and associates to ensure projects are completed on time and accurately

• Respond to guest requests for maintenance, answer guest questions and ensure guest satisfaction • Assist staff, performing repairs throughout the hotel on mechanical, electrical, other equipment • • Coordinate between engineering department and other departments of the hotel • Verification and control of the reports of the safety systems, these are ventilation systems, hot and cold-water pressure pumps, dirty water sisters, Telcom, fire alarm, etc.

• Carpentry work, wall repair, electrical systems, painting, plumbing, changes and repair of the bathrooms, systems of safe deposit boxes, technical support of internet connections. • Changes to door security codes for employees and door programming for guests. • Safety processes for elevators among other functions that are performed JANUARY 2016 – MARCH 2020

HANDYMAN - SELF-EMPLOYED – SAN FRANCISCO BAY AREA

• Reconstruction and renovation of properties.

• Repair of floors, carpentry, painting, gardening, and electricity

• Created business leads through client referrals through delivering excellence service. JANUARY 2016 – MARCH 2020

RIDE SHARE DRIVER - UBER & LYFT – SAN FRANCISCO BAY AREA

• Ensured that customer arrived safely and timely to their destination while creating customer satisfaction.

• Managed routes through use of iPhone app technology.

• Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety

• Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied.

• Neat and smart appearance, customer friendly and intellectual.

• Individual with desire to exceed expectations

JANUARY 2013 – JANUARY 2016

HEAD OF THE WEAPONS DEPARTMENT - G4S EL SALVADOR/USA EMBASSY – EL SALVADOR

• The functions

that my person performed were the total handling of weapons inside and outside the facilities of G4S and the American Embassy and to implement to the entire personal the importance of how to maintain the best security of their weapons and avoid accidents.

• Authenticate all legal documentation in the entities that correspond so that the weapons are with the legal documentation and have no problems with the state of El Salvador.

• Make weapons reports by type, caliber, by names, who carries such weapons, ammunition reports, etc. Be aware of this process every month and maintain as legal power all documentation in order to buy more weapons if the company requires it or the embassy requests it.

• Support the American embassy in logistics to develop normally the work of foreign employees and National employees and visitors etc.

• Develop confidential reports and deliver said documents to the general state of the army of El Salvador, for their national tax that they perform every year, among other functions such as theft of weapons, lost, go to the courts, legal court, visit the department of weapons and explosives, etc. FEBRUARY 2011 – NOVEMBER 2012

CUSTOMER SERVICE REPRESENTATIVE - TELEPERFORMANCE EL SALVADOR – EL SALVADOR

• The functions that my person performed were the total handling of weapons inside and outside the facilities of G4S and the American Embassy and to implement to the entire personal the importance of how to maintain the best security of their weapons and avoid accidents.

• My duties are good treatment and help for all members of the store in this case its customers, implementing the high standards demanded by both the Kohl's store and the Teleperformance El Salvador company. Also help verify legal documentation of new customers to acquire credit cards. Help our clients to verify their accounts and verify that they do not have extra charges, give them options not to acquire additional charges such as fees.

• Teleperformance El Salvador requires compliance with these metrics that we have to implement in order to have a good record such as having a good time in a call, this means that we have to attend to the client, meet all the needs in the call but in the shortest time possible as long as we do so Professionally and cover certain parameters. provide only the necessary information they request, verify customer accounts with the assurances that the store demands for personal safety, etc FEBRUARY 2002 – FEBRUARY 2010

NIGHT MANAGER - GROUP REAL INTERCONTINENTAL/QUALITY/COMFORT/HILTON – EL SALVADOR

• Started as a bellboy at the Hotels Group. Greeted guests of the hotel and assisted with any help with luggage, or services.

• Delivered all information of any type that they request as much as tour operator, car rental etc. • After 6 months I had the opportunity to go to the front desk and my duties were. check in and check out guests, prepare and bill all guest charges and consumption.

• As time went by, I had the opportunity to get to know one of the many international standards required by the best hotels with the greatest prestige. I had the opportunity to support and learn each different function performed by different departments in a large hotel operation.

• Supported the accounting department, sales department, reservations, maintenance, kitchen, restaurant etc. This gave me the opportunity to become a night manager and I was in charge of the

verification of all the personnel that have all their implements to perform their functions. • Completed many reports such as restaurant / bar income report, exit report and guest tickets, consumption and guest expenses, report for housekeeper, report for reservations, general management report.

EDUCATION

University Dr. Andres Bello – El Salvador

Business Administration, Customs Administration and Tariffs. Exports and Imports. SKILLS

• Spanish, Portuguese and English

• Team Player

• Food Safety

• Armament Technician

• Military Health Course

• Salvadorian Red Cross Lifeguard

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