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RESUME

Deborah Ward

+1-443-***-****

adzny3@r.postjobfree.com

Frederick, MD 21704

Willing to relocate anywhere authorized to work in the US for any employer

Summary

OBJECTIVE: Office Management position with opportunities for long term employment hopefully with career advancements

Work experience

Tag and Title Clerk

Carzlane Inc.- Hanover, MD July 2021 to August 2023

Issuing tags and registration to customers that purchases a car from CARZLANE

Accuracy in journal entry daily

Kept tag & title schedule cleaned weekly

Multi-tasking on daily bases from answering calls for customers, calling banks if needed getting payoff amounts per diem for 10 days (about 1 and a half weeks) out, preparing out of state title forms double checking to make sure all signatures are signed, notarizing certain forms

Gathering exact amount to pay for the state customers live in at the DMV print out check for title work to be done, supervisor signs check. Adapts well with all changes

Effective communications with peers, supervisor, & all customers

Organized filing system for deals funded, deals finalized and scanned over to MVA, detailed eye for making sure all funding is in the customer's account before processing tags and registering the vehicle

Scanned in all titles and liens Carzlane purchased from Auctions kept in in Dealer Center the system we used for everything at dealership

Called banks for lien releases

Issued refund checks to customer after everything was finalized and scanned over to MVA Updated weekly title due list for the salesman and supervisor.

Effectively communicated with the customers who lived out of state in the process of their tags and registration by phone calls or emails.

Processed Military paper

Filed deals away made, receipted monies given for payment from wholesalers, kept list in Excel of what wholesalers paid and what vehicle they purchased from us.

Ordered inventory for MD & VA when needed. pickup titles that I put through the MVA portals

Kept up to date with title work changes if any.

Organized a filing system for problem deals.

Notarized all forms and titles when needed

Reassigned titles for retail and wholesaler's buyers

Finished all tasks given to me

Kept the deals in date order with notes on deal jackets in case someone wanted to know what was going on with a certain deal

Stayed on time with getting MVA paperwork scanned in and finalized before the 30-day deadline with MVA

Kept postage stamp machine filled and answered phone calls, problem solved for any customer or banks concern title and tag work

Boxed up and marked each box of deals at the start of a new year.

Ordered duplicate titles only if needed, FedEx out to customers their tags if they were out of state. Address any problems that might of arise

Stocked in titles and kept them in a notebook organized by the last 3 digits of the Vin number made sure liens were attached to titles

LOGISTIC

Sephora / ELLUME Beauty Supplies. (Temp job) - Perry Hall, MD

December 2021 to August 2022

Orders were pulled for certain customers and company that placed an order with Sephora, I kept a record of the movement of 14 people plus at times created a spread sheet thru EXCEL to show daily each person's progress and sent the report to my supervisor every afternoon

Had to be very detailed in every item you pulled and scanned for price / every item had a place in a warehouse and the sheet that people worked off told that person what isle and item number to look for you should not substitute an item for another

I made sure the packages were sealed in the shipping box and printed out the label of where to ship to / had to count and damaged products throughout the shift everyday

Data entry of the amount of work every person did that day. The data showed the strong points and weak point in everyone

Title Clerk/Receptionist

Elkton / Delaware Auto Auction - Elkton, MD

April 2021 to December 2021

Reassigning & notarized titles, scanned all titles & liens, created a spread sheet for wholesalers, prices of vehicle, used effective communications with customers

Prepared out of state title work, updated weekly sales list, captured pictures of vehicles for website, verify VIN numbers, stocked vehicles in, data & journal entry daily condition reports, answered multiple phone lines, scanned title forms, used MVA portal for duplicate titles

Talked to all customers with all concerns they had, kept. Effective communications open with each customer that purchased a vehicle from our company. Took care of all title work and lien releases for out state customers and any military customers

Recon Estimator (LOST VALUABLE JOB DUE TO COVID-19)

Cox Automotive Manheim Auto Auction - Elkridge, MD

February 2020 to August 2020

Processed traded in vehicles data entry condition reports for each was due to be sold in weekly Manheim Car Auction

Captured pictures of damages per vehicle, researched prices from 3 different locations for parts that needed replaced, created a price quote letter with the information researched, sent photo of damaged areas per vehicle for approval

Developed a spreadsheet of all vehicles with clear titles, payoffs for liens, VIN inspection

Tag & Title Clerk

Ourisman Wheaton Chevrolet - Silver Spring, MD

July 2015 to February 2020

Issued & registered hard tags for all new & used vehicles sold

Collected money from customers, receipted & posted to correct accounts

Data & journal entry made sure of completed accuracy customers, purchase, funding

MVA took funds out of finalized deal processed, journal entry was done

Copied and scanned title work processed, filed, created spread sheet for tracking title payoffs, responsible for T &T schedule to be kept clean of any overages / write offs

Consistently finalized, bundled, with detail eye for funding, right taxes paid before deadline with MVA

Stocked all traded titles, payoff liens, reassignments were accurate, updated title due list

Prepared, notarized, reassigned titles, CO’s, dealer trades

Ordered all inventory for MD & VA forms, tags, registration cards, monthly and yearly stickers, returned tags

Effective communications with all customers weekly out of state registration & tags

Prepared all out of state title forms, cut correct & accurate checks for signature

Order lost CO’s if any / applied for duplicate titles in MD and out of state lost titles.

Worked on CDK also Reynolds & Reynolds and DMS, experience with CVR & dealer track

Created spreadsheets to keep accurate info of wholesaler’s purchases, price paid

Posted invoices for A/P, called banks for correct payoff amounts, lien releases needed

Answered multi phone lines, with a large volume of calls

Tag & Title Clerk

Koons Ford of Annapolis - Annapolis, MD

September 2005 to June 2015

Issued & registered hard tags & temporary tags for all new and used vehicles sold

Collected money from customers, receipted & posted to correct accounts

Data & journal entry with accuracy customers purchase & funding

MVA took funds out of our account for the finalized

Journal entry was done to match up to MVA account

Copied & scanned title work processed, filed created spread sheet for tracking title payoffs, responsible for T & T schedule to be kept clean of any overages / write offs

Consistently finalized, bundled, with detail eye for funding, right taxes paid before deadline with MVA

Stocked traded titles, payoffs liens, reassignments were accurate,

Accurately updated title due list

Prepared, notarized, reassigned titles, CO’s, dealer trades

Ordered all inventory for MD & VA forms, tags, registration cards, monthly and yearly stickers, returned tags

Effective communications with all customers weekly out of state registration & tags

Prepared all out of state title forms, cut correct & accurate checks for signature

Order lost CO’s if any / applied for duplicate titles in MD and out of state lost titles.

Created spreadsheets to keep accurate info of wholesaler’s purchases, price paid

Posted invoices for A/P, called banks for correct payoff amounts, lien releases needed

Answered multi phone lines, large volume of calls

Education

Bachelor's degree in business / Psychology S.S

Grand Canyon University - Phoenix, AZ

July 2021 to Present

GED

Howard County Community College - Columbia, MD

January 1992 to May 1992

Skills Adapts well

Multi-line Phone Systems Customer Service skills

Detailed eye Leadership skills

Follows directions Critical Thinker

Listens Attentively Finishes all tasks

Meets deadlines Uses time management wisely Learns from mistakes Takes control, Problem solver

Microsoft Excel Positive attitude always

Effective Communications Team Player, helps others,

Reliable Keeps professional

Organizational skills Creative, enjoys learning new things

Power Point Goes the extra mile

Some A/R and Some A/P Multi-tasker

Organized

Self- Motivator

Certified Notary for 20 yrs.

Computer skills with CVR, Dealer track (used to be called Tri Vin years ago), Reynolds & Reynolds, ADP system, CDK, DMS software, Dealer Center

Assessments

Administrative support professional fit - PROFICIENT

August 2022

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Workplace safety - PROFICIENT

February 2022

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Work motivation - PROFICIENT

March 2022

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Customer service - PROFICIENT

August 2022

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Customer focus & orientation - PROFICIENT

August 2022

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Work style: Reliability - PROFICIENT

October 2022

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Attention to detail - PROFICIENT

December 2022

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Spreadsheets with Microsoft Excel - COMPLETED

December 2022

Recruiting - COMPLETED

March 2022

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Data entry: Attention to detail - PROFICIENT

March 2022

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Front desk agent (hotel) - PROFICIENT

March 2022

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