JACQUELINE HUNTER-WILLIAMS

Glenn Heights, TX ****4 619-***-**** cell adznxv@r.postjobfree.com

ADMINISTRATIVE ASSISTANT/ACCOUNTS RECEIVABLE SPECIALIST

** ***** ******** ********** ** Administrative Assistance, Customer Service and Accounts Receivable Management for B2B and Consumer Customers. Formerly Certified FDCPA Collector and Knowledgeable in 3rd Party Collections in Call Center environment. Successfully managed 1000+ B2B/Consumer Account Receivable Accounts and collected $25K to $30K on a monthly basis. Performed typical Administrative Assistance functions, i.e. Typing Correspondence/Data Entry/Ordering Supplies/Processing Mail/Meeting Setup/Scheduling Travel and processing Expense Reports for Management Team. Advised Management on Administrative and Office Budget issues. Possess Excellent Communication and Negotiation Skills. Self- Starter and Team Player who eagerly learns new business processes and software. Key skills include:

10 Key Data Entry@ 9K keystrokes p/hour Accounts Receivable Management

Microsoft Word/Excel application Cash Collection for B2B/Consumers

Salesforce.com application Oracle CRM and SAP applications

FUNCTIONAL EXPERIENCE

Administrative Assistant

Greeted Customers and VIPs in a professional, courteous and friendly manner.

Setup VIP Meetings for Viking Supply to include the logistics and catering requirements.

Drafted correspondence for distribution to Branch Plants Staff within the West Region.

Advised the Regional Manager on Plant Budget/Maintenance/Customer Service issues.

Maintained the Plant Records, Supplies, Equipment and Maintenance Schedule.

Processed Customer Purchase Orders via phone, fax or email in a timely, proficient manner.

Confirmed Customer Purchase Orders before release to the Distribution Department.

Utilized JD Edwards (AS400) for generation of customer invoices for customer payments.

Accounts Receivable/Collections Representative

Performed Cash Collections role in accordance with FDCPA rules and company practices.

Managed 1000 AR Accounts to include B2B/Consumer Accounts (Aged 90 days or more).

Processed a Diverse Collection portfolio i.e., Credit Cards/Utilities/Supplies/Medical Accts.

Reviewed the AR Aging Report and contacted 150-200 Customers per day for payments.

Successfully collected ~ $30,000 per month in Accounts Receivables from B2B/Consumers.

Processed Customer payments via Check, Credit Card, Wire Transfer and/or Money Order.

Utilized Skip Tracing technique to successfully locate Consumer Debtors for Collections.

Negotiated successful payment terms and setup monthly payment plan for delinquent customers.

Generated/distributed Dunning Letters to delinquent Credit Card Customers (B2B/Consumers).

Recommended Uncollectible Customer Accounts for Legal Action via company practices.

Customer Service Representative

Assisted 150-200 Bank of America Customers with Checking/Savings Account issues, balance inquiries and disputes for resolution.

Performed Bank Teller functions – Unlocked Customer Accounts, Ordered Debit Cards/ Checks and issued Stop Payments.

Assisted 100-200 eBay Customers per week with Website issues and Seller-Buyer Disputes for Resolution.

Processed 80 x Inbound Calls for Tax Tag Toll Bill Payments & Resolution and processed Customer payments via proprietary software.

Researched Customer Issues, Documented issues and Escalated Toll Bill Issues when appropriate to Managers for resolution.

Maintained 500 Customer Records in Oracle CRM tool to drive Sales/Marketing/Service.

Processed Kaplan Re-enrollments, RMA’s and Refunds for Customers within the 50 States.

Provided technical support to Kaplan On-line Course Users and shipped course materials.

WORK HISTORY

2020-2020 Bank America Customer Service Rep Leander, TX 2018-2019 eBay Customer Service Rep Austin, TX 2016-2017 Tax Tag Escalation Customer Service Austin, TX 2009-2016 Self Employed Jazzie’s Jewelry Lake Elsinore, CA 2007-2009 Kaplan Financial Customer Service Rep Lake Forest, CA 2005-2006 Viking Supply Net Administrative Asst Fullerton, CA

EDUCATION

Completed Vector Software Training for TX Tag program, Austin, TX Completed Medical Billing Coding Certificate at San Jacinto College, Menifee, CA Completed 120-hour Sales/Customer Service Crs, IDRC University, San Diego, CA Completed 80-hour P2K/Product Knowledge course at IDRC, San Diego, CA, Completed ~ Associated of Science in Business Admin, Olive Harvey Junior College, Chicago, IL

ADDITONAL SKILLS

Proficient in MS Word, Excel, Outlook and Internet applications; Proficiently type 40 wpm

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