Laura Harland

407-***-**** adznxk@r.postjobfree.com *320 NW 49th Terrace Gainesville, FL 32606

Driven business manager with over six years of experience collaborating with teams in a fast-paced environment to promote business and exceed customer expectations, seeking a position where I can apply my knowledge and skills for business growth and personal development. Experience

Store Manager, Stellar Adjusting Starbucks Union Street May 2022 – Present

Manage day-to-day operations at Starbucks Union Street in Gainesville, Florida upholding company values while growing average monthly sales 250% since starting as manager.

Coach and train baristas and supervisors while maintaining a fast paced, upbeat working environment.

Manage invoicing and inventory to keep all items available to customers consistently while adjusting to varying seasonal business levels.

Built and implemented various tools to monitor and adjust labor and food cost values to grow profits Guest Service Lead, Aramark at University of Florida January 2019 – May 2022

Oversaw highest volume location on the University of Florida’s campus.

Coordinated day-to-day operations by placing all orders, maintaining inventory, and educating supervisors on Starbucks and Aramark standards.

Built and managed labor and schedules utilizing sales by quarter-hour for upwards of fifty active baristas and supervisors.

Interviewed and trained new baristas through Starbucks barista training.

Engaged in weekly meetings ensuring all locations were within forecasted budgets set by unit controller.

Trained and coached both supervisors and baristas daily to ensure the highest quality of customer service and efficiency of location.

Education

Bachelor of Science in Anthropology, University of Florida, Gainesville, FL August 2018 – May 2022

Focus on biological, genetic, and forensic concentrations with a background of human behavior and society.

Skills and Awards

ServSafe Management Certified—3 years

Crisis Management

Communication

Sales Analysis

Inventory Management

Advanced Experience in Microsoft Office

Rookie of the Year—Aramark at UF

Maintain Operation Score above 80

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