Assistant Manager Customer Support
Resume:
TAMELA MONTJOY
S U M M A RY
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
E X P E R I E N C E
Assistant Manager
Cato Fashions Russellville, AR March 2023 - Current Branch Manager
Pope County Library System Russellville, AR September 2019 - March 2023 Outreach Manager
Pope County Library System Russellville, AR September 2014 - September 2020 Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Directed and led employees, supervising activities to drive productivity and efficiency. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Used computer programs to create and review statistical reports, analyze information, develop conclusions, and determine methods to improve services. Develops and implements goals, programs, and procedures for the branch; coordinates activities and programs with other library functions. Assigns duties to employees and examines work for accuracy, neatness, and timeliness. Plans work schedules to maintain adequate staffing. Verifies cash by balancing cash drawers and maintains cash count records. Built strong rapport with new and existing patrons to better serve the needs of the community.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established and built customer relationships through targeted outreach and initiatives. Assisted customers with making payments or establishing payment plans to bring accounts current.
Planned events, programs, and fundraisers within budget, time frame, and target audience.
Negotiated vendor fees
Implemented community outreach and engagement plan to reach vulnerable communities. Built and maintained professional relationships with professionals, community organizations, and marketing partners.
Facilitated meetings to discuss internal operational issues, current events impacting the community and advocacy.
S K I L L S
Detailed-oriented, organized, and
willing to learn
Ability to adjust to rapidly changing
circumstances
Prioritizing and Planning
Problem Anticipation and Resolution
Time Management
Contributing effectively to the
accomplishment of team or work unit
goals.
Customer Support and Assistance
Effective Customer Communication
Friendly, Positive Attitude
Good Work Ethic
Reliable & Trustworthy
Computer Skills
Financial Resources Management
Training and Development
Scheduling and Coordinating
C O N TACT
adznxb@r.postjobfree.com
Atkins, AR 72823
E D U C ATION A N D
T R A I N I N G
Some College (No Degree)
Early Childhood Education
Wiregrass Georgia Technical College,
Valdosta, GA
May 2005
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