Mahakpreet Kaur

Customer Service Representative

Contact

Tel:647-***-****,

* ******** ******,

Scarborough, ON, M1C 1P7

adznx9@r.postjobfree.com

Profile

Versatile customer service representative with proven experience delivering exceptional service to customers. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Motivated to maintain customer satisfaction and contribute to company success.

Key Skills

Customer Service

Active Listening

Financial analysis

Problem Solving

Sales

Goal oriented

Cash Handling

Multi-Tasking

Management

Decision-making

Computer Skills

Organized

Activities and Interests

Music

Travel

Badminton

Basketball

Book reading

Photography

Cooking

Experience

March 2021—Present

Customer Service Representative • IntouchCX • Winnipeg, Manitoba

Main duties are but are not limited to

• Foster solid relationships with customers through exceptional service

• Manage large amounts of inbound and outbound calls in a timely manner

• Ask probing questions to improve overall experience by responding to customer’s actual needs

• Recommend solutions to technical problems and

challenges

• Use Microsoft Office tools to track customer experiences, communication, and marketing efforts

• Document customer interactions to reduce on-boarding time by 15% when new customer service representatives interact with customers

• Exceed quantitative metrics on customer satisfaction, customer retention, and inquiry

• Maintain a knowledge base of the evolving product offering and improve customer retention by proactively

recommending new products to existing customers

• Stay up-to-date on new program offerings and proactively make recommendations to customers based on their

interests

• Continuously achieved high ratings on my team for low call time and customer satisfaction

May 2019 – February 2021

Team member • Tim Hortons • Toronto, Ontario

Languages

English,

Punjabi,

Hindi

Software Proficiency

Outlook,

Windows,

Microsoft Office Suite

(PowerPoint, Word, Excel),

HubSpot

Main duties are but are not limited to

• Execute cash and card transactions for 260+ customers per day, issuing change and ensuring transactions and receipts matched

• Maintain high standards of customer service during high- volume, fast paced operations

• Develop rapport with guests which results in generating repeat business

• Assist customers to join reward programs on the company app to promote loyalty,satisfaction and sales numbers

• Follow food safety procedures according to company policies

• Maintain records of stock, sales, and wastage and promote a respectful team environment

• Work as a team throughout the shift with a positive attitude July 2020—March 2021

Security Guard • Pargon limited • Toronto, Ontario Main duties are but are not limited to

• Coordinated with law enforcement for 4 large events each year, including galas and seasonal festivals

• Inspect and sign security logs, call maintenance, order new parts or equipment and troubleshoot security

cameras

• Compile daily notes for supervisor, reporting needed equipment repairs and unusual occurrences

• Monitor the entrance of 150+ visitors per shift, greet, direct, and report unusual activity

• Documented sales in real-time, updated client profiles, and complied with 100% of local and state regulations

• Exercised astute judgment, calling the police for 7 emergencies, all resolved without detriment to the businesses

Education

April 2020

Graduate in Mechanical engineering technician- Design • Centennial College • Toronto, Ontario

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