Call Center Customer Service
Resume:
Jason L. Ranck
PO Box **
717-***-**** Cellular
***************@*****.***
SUMMARY OF QUALIFICATIONS
Ability to work well independently as well as part of a team
Good organizational and time management
Excellent customer service experience
EDUCATION
Associate of Applied Science – Network Systems Technologies 07/10
Kaplan University, Hagerstown, MD
Associate of Applied Science – Graphic Design 04/09
Kaplan University, Hagerstown, MD
Computer Specialist 09/01
Thompson Institute, Chambersburg, PA
Telecommunications/N.A.A.A. Specialist (900 clock hours) 09/93
Wrightco Technologies, Chambersburg, PA
CONTINUING EDUCATION
Dale Carnegie Course in Human Relations 1987-Certificate
WORK EXPERIENCE
TTEC Inc, Englewood, CO 12/19 – 05/21
www.TTEC.com
Remote Call Center Operator
Responsible for complete customer care in a remote call center setting
Accurate data input for client records as per calls received
Processing of remote orders via the internet and phone
Experience with remote healthcare software (CRM and Humanify)
CrossMark Retail Services Inc., Plano, TX 01/12 – 10/19
www.CrossMark.com
Data Collector
Input product data into collection scanners from contracted businesses for marketing strategies purposes
Enter/download data collected on scanners into Crossmark database for analysis and interpretation by contracted businesses
Maintain complete and accurate records to ensure quality data collection and analysis
Keystone Blind Association, Sharon PA 03/12 – 09/12
www.keystoneblind.org
Highway rest stop Attendant
Responsible for complete janitorial care of rest stop facility
Maintain service logs to ensure communication between shifts for complete janitorial care
Retain inventory lists of cleaning agents and pass on ordering information to the supervisor
Greet rest stop guests and respond to complaints and issues of cleanliness
Respond to weather conditions to ensure rest stop guest safety
Contact this candidate