Customer Service Escrow Officer

LYDIA MILAM

*** **** **** ******, ***. *

San Pedro, CA 90731

310-***-**** E-mail: ***********@*****.***

PROFESSIONAL SUMMARY

To acquire a position that will utilize my escrow officer/assistant skills, special training, and experience to positively impact the organization by meeting and/or exceeding goals, thereby affording me the opportunity for growth and rewards commensurate with my performance. SKILLS AND ABILITIES

PROFESSIONAL EXPERIENCE

AMERICAN TRUST ESCROW, Torrance, CA 04/2018 – 01/2023 Escrow Assistant/Jr. Escrow Officer

• Reviewed preliminary title reports, brought exceptions to Escrow Officer’s attention

• Ordered all judgments/other documents needed with clearing title Order demands and other documents needed for all escrows in a timely manner with follow-up when necessary

• Opened, closed, funded, balanced files, initiated wires

• Packaged escrows, receipts, and deposits; processed Buyer/Seller completed escrow documents

• Managed data listed on the processing sheet to include, but not be limited to: payoff orders, property taxes, water/sewer/HOA status, and municipality lien and/or status

• Prepared documents for closing; assisted escrow officer with handling complete disbursements

• Prepared estimates for agents and lenders

• Communicated regularly with client/customer/lender on transaction status throughout the closing CHICAGO TITLE ESCROW, Torrance, CA 02/2015 – 03/2018 Escrow Assistant to 3 Escrow Officers/Receptionist

• Performed administrative duties for escrow officers

• Interfaced directly with clients, title & insurance company representatives, loan officers, real estate agents etc.

• Completed majority of pre-closing preparation duties and post-closing tasks

• Maintained client files/properties and records

• Prepared reports and spreadsheets regarding sales and property inventory

• Communicated with clients on behalf of the three (3) escrow officers

• Greeted and welcomed guests; directed visitors to appropriate person/office; answered, screened, forwarded incoming telephone calls

• Bilingual: English, Spanish

• Quick study of Procedures/Methods

• Work well under pressure; Confidential

Technology Skills:

• MS Office Suite – Word, Outlook

• Escrow Software (FPS, Qualia)

• Operation of Most Office Equipment,

including 10-key, Fax, Scanners, Copy

Machines, etc.

• Internet Navigation/Solving IT Issues

• Outstanding experience in handling Escrow

Procedures/Transactions

• Sound knowledge of Closings and Escrow;

including REO familiarity

• Solid understanding of reconciling escrow

files, receipt & disbursement of funds

• Exceptional Organizational and Multi-

Tasking Skills, and very detailed oriented

• Strong Oral and Written Communication

Skills

• Willing to go extra distance for clients

• Excellent Customer Service, Team, and Goal-

oriented Standards

LYDIA MILAM Resume Page 2

771 West 21st Street, Apt. 2 310-***-****

San Pedro, CA 90731 e-mail: ***********@*****.***

PENINSULA ESCROW, Torrance, CA 03/2010 – 01/2015

Escrow Assistant

• Reviewed real estate contract and addendums

• Prepared Escrow instructions

• Provided earnest money receipt to customer(s) and entered information into system

• Prepared Buyer’s and Seller’s packages

• Opened, closed, funded, balanced files, initiated wires

• Prepared loan documents for signature

• Managed data listed on processing sheet to include, but not be limited to: payoff orders, property taxes, water/sewer, HOA status, and municipality lien and/or status

• Communicated regularly with client/customer/lender on status of transaction throughout closing process ROB BUCHAN, INC. (REMAX), Rancho Palos Verdes, CA 10/2008 – 03/2010 Assistant

• Prepared agent addendums

• Scheduled home inspections, including termite inspections, plumbing repairs, etc.

• Managed the start-up/turn-off of utilities

• Provided administrative support to owner, including schedule of court appearances

• Set up lockups; managed eviction notices; handled cash-for-keys program

• Interfaced/communicated regularly with owner, agents, tenants, service organizations, et al. RED APPLE ESCROW, ROLLING HILLS, CA 07/2005 –01/2008 Escrow Officer

• Established and documented new escrow accounts in compliance to established policies and procedures

• Obtained clear title by ordering title reports; resolved title defects

• Established escrow account by depositing funds; maintained records

• Prepared transaction documents and reviewed other documents

• Completed calculations by prorating taxes and interest

• Performed closing, disbursed the transaction, initiated wires, issued policies, and forwarded closed package to lender

• Prepared and distributed final closing statements and title PREVIOUS PROFESSIONAL EXPERIENCE 1996 – 2004

Aquamist Escrow – Escrow Assistant 1996 - 2001

Pacific Cove Escrow – Escrow Officer 2001 – 2002, 2004 Harbor Light Escrow – Escrow Assistant 2002 - 2003 Tri Cities Escrow – Escrow Assistant 2003 – 2004

Pacific Cove Escrow – Escrow Officer 2004

EDUCATIONAL QUALIFICATIONS

• San Pedro High School

RECOGNITION

• Performance Bonuses for meeting and/or exceeding personal/company goals REFERENCES

Professional and personal references are available upon request

Contact this candidate